Zastours Reviews 202

TrustScore 4.5 out of 5

4.5

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Rated 4 out of 5 stars

Easy booking online. Cruise was as advertised- well catered, small group size and nice relaxing day out. Unfortunately the first booked date was cancelled due to bad weather. We were informed and re... See more

Company replied

Rated 5 out of 5 stars

A wonderfully knowledgeable & humorous guide, (Nicklas)?, took a bus load of us on the Highlights of Naxos tour. We did indeed see all the listed highlights, he was the best of them. A native of one o... See more

Company replied

Rated 5 out of 5 stars

Transfer was on time and drive was safe and comfortable with new Mercedes both ways. Our guide, Stefanos, is friendly and accommodating. He provided relevant historical facts and got us up and down th... See more

Company replied

Rated 3 out of 5 stars

The times given for the boat transfer were incorrect both ways. Luckily we got to the port early and were told about the return journey time once on board, but annoyingly it meant we had to leave an h... See more

Company replied

Company details

  1. Travel agent

Written by the company

Make the most of your holiday in the Cyclades with Zas Tours from Zas Travel. Book activities, excursions to nearby islands and much more simply and easily. With 40 years experience and two offices on the island of Naxos we have a reputation for great service.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

202 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

ZAS For All Your Tours

Very friendly and helpful staff. Easy to book the tour we wanted. The member of staff ran through the whole programme for us and provided a map. Everything was explained very well. Will definitely use ZAS again.

3 October 2022
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Reply from Zastours

Hi,

Thank you for your five-star review! We're delighted to hear that you found our staff very friendly and helpful, and that booking your tour was easy. It's great to know that the program was thoroughly explained and that you received a map for your convenience. We're pleased that you plan to use ZAS again.

We look forward to assisting you with your future travel plans in Greece.

Best regards,
The Zas Tour Team

Rated 5 out of 5 stars

Very easy to book our boat trip from…

Very easy to book our boat trip from Naxos to Koufanissia. Replied promptly to my email when I enquired the day before booking.

3 October 2022
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Reply from Zastours

Hi,

Thank you for your five-star review! We're pleased to hear that booking your boat trip from Naxos to Koufanissia was very easy and that you received a prompt reply to your email inquiry.

We look forward to assisting you with your future travel plans in Greece.

Best regards,
The Zas Tour Team

Rated 5 out of 5 stars

Exceptional

The driving is not an easy job in your mountains and our driver was exceptional. As for the guide he was attentive to our questions and needs, he was funny and knew the history of his islands. He is a proud Greek Naxos boy and it showed. Thank you we made a good choice. Our tour was on October 3rd.

2 October 2022
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Reply from Zastours

Hi,

Thank you for your five-star review! We're thrilled to hear that you had an exceptional experience on your tour. Driving in the mountains can be challenging, and we're glad your driver handled it exceptionally well. It's wonderful to know that your guide was attentive, knowledgeable, and brought a sense of pride and humor to the tour.

We look forward to assisting you with your future travel plans in Greece.

Best regards,
The Zas Tour Team

Rated 2 out of 5 stars

Disappointing experience and crazy price

I did with my husband the experience called "horse riding". We paid 100 euros ( a crazy amount) to ride a horse on the beach. For this price we expected a good service....bit when we arrived the man didn't know anything and we made a simple riding on the road....we stayed on the beach just for the last 10 minutes.....really disappointing.....

3 September 2022
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Reply from Zastours

Hi,

We're very sorry to hear about your disappointing experience. This experience is now run by different owners so unfortunately there is little we can do at this point.

Once again, we would like to apologize that the experience did not meet your expectations. We still hope that your booking experience with ZasTours.com was good and you might consider using our service for other tours or excursions in the future.

Best regards,
The Zas Tour Team

Rated 3 out of 5 stars

On time

On time, great staff

8 September 2022
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Reply from Zastours

Hi,

Thank you for your review! We're glad to hear that the service was on time and that you found the staff great. We appreciate your feedback.

We hope you might consider using ZasTours.com again in the future.

Best regards,
The Zas Tour Team

Rated 5 out of 5 stars

Excellent service

5 September 2022
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Reply from Zastours

Hi,

Thank you for your five-star review! We're pleased to hear that you experienced excellent service.

We hope you choose ZasTours.com for your future travel plans.

Best regards,
The Zas Tour Team

Rated 5 out of 5 stars

Full day Naxos island Bus Tour

It was a wonderful and quite informative trip. The Guide Mr. Nicholas did exceedingly well in explaining about the seven/eight sites visited. The driver Mike( as I understood his name?) was very well behaved n cooperative. Loved the tour. The gentleman who booked for me was really a very hearty n supporting person. Loved the day tour very much. Thanks everyone. God bless you all.

8 September 2022
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Reply from Zastours

Hi,

Thank you for your five-star review! We're thrilled to hear that you had a wonderful and informative full-day bus tour of Naxos. It's great to know that Mr. Nicholas provided excellent explanations of the sites visited and that Mike was cooperative and well-behaved. We're also pleased to hear that the booking process was smooth and supportive.

We hope you might consider using ZasTours.com again for your future adventures.

Best regards,
The Zas Tour Team

Rated 5 out of 5 stars

Good value for money

Good value for money. You can listen to your audio guide on your on time. It does include a map to find the sites and play the audio.

5 September 2022
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Reply from Zastours

Hi,

Thank you for your review! We're pleased to hear that you found the tour to be good value for money. It's great that you enjoyed the flexibility of the audio guide and found the included map helpful for locating the sites and following along.

We hope you might consider using ZasTours.com again for your future adventures.

Best regards,
The Zas Tour Team

Rated 4 out of 5 stars

All went smooth and fast

All went smooth and fast - order - payment - service

4 September 2022
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Reply from Zastours

Hi,

Thank you for your four-star review! We're glad to hear that everything went smooth and fast, from the ordering and payment process to the service itself.

We hope you might consider using ZasTours.com again for your future adventures.

Best regards,
The Zas Tour Team

Rated 5 out of 5 stars

Excellent

Excellent, very nice and humble and experienced crew!

4 September 2022
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Reply from Zastours

Hi,

Thank you for your five-star review! We're thrilled to hear that you had an excellent experience with a very nice, humble, and experienced crew.

We look forward to welcoming you back on ZasTours.com for your next adventure.

Best regards,
The Zas Tour Team

Rated 5 out of 5 stars

All smooth

All smooth, good handling of booking and Koufonissi definitely worth a detour.

3 September 2022
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Reply from Zastours

Hi,

Thank you for your feedback! We're glad to hear that everything went smoothly with your booking and that you found Koufonissi worth the visit.

We hope to assist you with your future travel plans through ZasTours.com.

Best regards,
The Zas Tour Team

Rated 5 out of 5 stars

Very knowledgeable and organized the…

Very knowledgeable and organized the tour chosen at Coufonissi island really nice and the 'crew super helpful

3 September 2022
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Reply from Zastours

Hi,

Thank you for your feedback! We're delighted to hear that you found our team very knowledgeable and organized, and that you enjoyed the tour at Koufonissi island with the crew being super helpful.

We hope you might consider using ZasTours.com again in the future.

Best regards,
The Zas Tour Team

Rated 5 out of 5 stars

Santa Maria at Sea!!!!

Maria at Zas was great. She took the time to explain to me our options and when I came back the next day she helped the 8 of us book our partially private catamaran cruise around Paros, Rina Cave and Naxos.
We took the Santa Maria and the Captain and skipper were great. They honestly explain where our course was taking us based on weather conditions. Offered to let my 2 small grand kids a cabin to nap in. The food and drinks were fresh and tasty.
I definitely recommend the trip to really enjoy a stress free day.

15 August 2022
Unprompted review
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Reply from Zastours

Hi,

Thank you for sharing your experience! We're thrilled to hear that Maria was so helpful in arranging your catamaran cruise around Paros, Rina Cave, and Naxos for you and your group of eight. It's wonderful that the Captain and skipper of the Santa Maria provided clear explanations and accommodated your small grandkids with a nap cabin. We're delighted that you enjoyed the fresh and tasty food and drinks onboard.

We hope you might consider using ZasTours.com again in the future.

Best regards,
The Zas Tour Team

Rated 5 out of 5 stars

It was just perfect

It was just perfect! The staff is extremely friendly. We would do this again

11 August 2022
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Reply from Zastours

Hi,

Thanks for your great review. We're happythat you had a great time.

We hope that you might consider using our services again in the future.

Best regards,
The Zas Tours Team

Rated 5 out of 5 stars
Zastours logo

Reply from Zastours

Hi,

Thank you for this wonderful review. We really appreciate hearing good things about our site.

Thank you once again and we hope that you might consider using ZasTours.com again in the future.

Best regards,
The Zas Tours team

Rated 5 out of 5 stars

Unforgettable day at Rina cave and Koufounisia.

The cave and Koufounisia have crystal clear blue waters and are amazing. On the boat there are enough drinks for everybody and the food was of good quality. The crew is very helpfull and friendly. We had an unforgettable day with the family.

5 August 2022
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Reply from Zastours

Hi,

Thank you for this wonderful review. We're so glad you had a wonderful experience. It sounds truly dreamy!

Thank you once again and we hope that you might consider using ZasTours.com again in the future.

Best regards,
The Zas Tours team

Rated 3 out of 5 stars

Fun day, a bit too long.

We enjoyed our time on the tour seeing beautiful beaches and eating yummy food. However, we felt that the tour was rather longer than necessary. There was a lot of time where we were just sitting on the boat waiting to go to the next destination. The kebabs and salad were good, however if you want a true vegetarian/vegan option besides salad be sure to book far enough in advance and let them know. The wine offered was good though the “three glasses” were each very tiny. The snorkeling was not as good as compared to snorkeling in the Caribbean but seeing the cave was cool. A shorter tour ultimately would have let us enjoy the day more, though we still had a good time.

5 August 2022
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Reply from Zastours

Hi,

Thank you for this wonderful review. We're so glad you had a wonderful experience. Your description of the beaches and food makes us very jealous.

Thank you for passing on the information about the length of the tour. We have recently began encouraging our tour organizers to offer shorter tours because we appreciate that a full day tour can be tiring and sometimes tourists have busy schedules. We appreciate this feedback.

Thank you once again and we hope that you might consider using ZasTours.com again in the future.

Best regards,
The Zas Tours team

Rated 3 out of 5 stars

Don’t believe them! No transfert

The trip on boat was ok, but they promissed a transfer and never did it. On the website, there was a question avout the transfer and I put my address. Next day after, I received an email asking me for passport info, and I asked about the transfer. The person told me that no transfer was planned! Fortunately we had a chance with our local host.

4 August 2022
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Reply from Zastours

Hi,

Thank you very much for this review and for your booking. As a new online business (despite 40 years with our physical office) we really appreciate your custom.

We would like to apologize for what looks like a mix up in communication. The tour you booked doesn't include a free transfer. However, on the booking form we have the question 'If you need a transfer, please tell us your location for a quote'. Looking back through our email communication we believe that you thought that there was a free transfer included and we were just asking for your location for this. Perhaps you mis-read the question or just glanced over it. We have all made similar mistakes.

In your email you asked about the free transfer to which we replied that there was none included - not realizing that you had asked for a quote which would have helped us to understand your confusion. So here too we made a mistake.

We are truly very sorry about this miscommunication and we must try harder to avoid such occurrences in the future. We must also say that it was a genuine miscommunication and we would never intentionally try to deceive anyone.

We're glad that despite this mix-up you enjoyed your boat trip and that you found a way to reach the departure point.

Thank you very much for booking with us and we hope that you might consider booking with us again in the future.

Thank you,

The Zas Tours Team

Rated 5 out of 5 stars

Friendly crew

Friendly crew. Punctual.

1 August 2022
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Reply from Zastours

Hi,

Thank you for this review. We really appreciate your writing it. The five stars means a lot to us.

We're very happy you found the staff on your tour friendly and punctual.

We hope that you might consider booking again on ZasTours.com and hope that you might recommend it to your friends. It would really mean the world to us as a new small business! :)

Thank you once again,

The Zas Tours team

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