This company is managed very badly, they don't keep any stock, and almost any order needs about a week before gets shipped. Customer service is pretty much useless, they don't even read the message... See more
Company replied
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See what reviewers are saying
Item arrived as stated. Only issue was that the address had the numbers flipped and almost ended the package in another place, lucky that the messenger called me and fixed the mistake ipso facto.
Company replied
Great customer service, although the product sheet on the website did not look good, as if it were out of layout
Company replied
Page is easy to use, fine experience. I wish there were more colours available for some things, instead of being one colour per item.
Company replied
Company details
Contact info
Meridian House, Gadbrook Park, Gadbrook Way, CW9 7RA, Cheshire, United Kingdom
- zavvi.es
3.5
Average
4k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Contents arrived fine, but late
The contents arrived perfectly fine, but the package took way too long to arrive (almost a whole month).
10 May 2022
Reply from Zavvi
Thank you for taking the time to leave your review.
We value and appreciate your comments. We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Amy
I just found a book that I was looking for my whole life!
I recommed Zavvi to EVERYONE!
The prices are unbeatable, the offers are incredible and I absolutely love the care they put into every single order.
Thank you!
8 May 2022
Reply from Zavvi
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact our Customer Services Team, and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Good products
good products at a good price, the only bad thing is a funko that I ordered 6 months ago and it has not arrived yet
8 May 2022
Reply from Zavvi
Hello
Thank you for taking the time to leave your review.
We value and appreciate your comments. We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Suggestion
One recommendation: always add information on all the languages included in the film edition to the product sheet. Most of the people in Spain do not speak English, and if you want to sell to Spain it is important that you can see if that edition includes Spanish, without having to look for it in Google and finish in the product sheet of other different shop than you.
5 May 2022
Reply from Zavvi
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact our Customer Services Team, and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Smooth and simple
Good website. Easy search, and good deals, although some products still a little pricey.
4 May 2022
Reply from Zavvi
Hi,
We are really happy to see read this feedback from you and thank you for this review.
If you will have anything that you will need any help with in the future, please do not hesitate to contact our customer service team through your online account and we will help you.
Have a lovely day.
Feedback team
Easy application
Easy application, very intuitive. Easy to browse articles and to place an order.
2 May 2022
Reply from Zavvi
Hola Sigfrido,
Estamos muy contentos de leer su comentario.
Gracias por hacernos llegar su opinión.
Si necesita ayuda en el futuro, no dude en ponerse en contacto con nuestro equipo de servicio al cliente a través de su cuenta y le ayudaremos.
Tenga un precioso día.
Reply from Zavvi
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact our Customer Services Team, and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
All was perfect
29 April 2022
Reply from Zavvi
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact our Customer Services Team, and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
I still haven't received my package
I still haven't received my package, but the web page has worked fine while purchasing.
27 April 2022
Reply from Zavvi
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Excelent
I bought fhe razor crest of Hasbro. All pefect, I recived the item on time and very good conditions. Thanks
26 April 2022
Reply from Zavvi
Gracias por compartir su experiencia con nosotros. Siempre es un placer recibircomentarios de nuestros clientes más leales.
Le agradecemos su tiempo y le deseamos un buen día.
Saludos cordiales.
Kayleigh
Reply from Zavvi
I am sorry to hear of this issue.
I do want to assist and get this issue resolved and I am confident I can.
Please can you sign into your account to view the message I have just sent you.
I will be able to get this sorted.
Kind regards,
Matt
Reply from Zavvi
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
The process was fast and quite clear
The process was fast and quite clear, but I don't put 5 stars because the shipping costs in these times should be cheaper
9 April 2022
Reply from Zavvi
Hola
Gracias por tomarse el tiempo para dejar su evaluación.
Valoramos y apreciamos sus comentarios. Siempre nos esforzamos por mejorar y mejorar su experiencia de compra y no podríamos hacerlo sin sus valiosos comentarios.
Si tiene alguna pregunta o consulta, no dude en ponerse en contacto con nosotros y estaremos encantados de ayudarle.
Cuídate y que tengas un hermoso día.
Saludos cordiales,
kayleigh
Reply from Zavvi
Thank you for taking the time to write a review! We are glad to know that you were satisfied with our service. If you need more information in the future, please do not hesitate to contact our customer service team from your online account. We wish you a wonderful day, Customer Service Team
Reply from Zavvi
Hello,
Thank you for contacting us through Trustpilot. Your comments are very important to us, which we appreciate and also motivate us to continue providing our best service. If there is anything else we can help you with, do not hesitate to contact us again and a member of our team will be happy to assist you. All the best,
I CELEBRATE BACK TO NORMAL
I buy from Zavvi Spain. I congratulate you for normalize the sitiuation in The customs in order to avoid extra charges. I hope this back to normal remains in time.
Thank you for your wonderful steelbooks and special editions on bluray and 4K.
28 March 2022
Reply from Zavvi
Hello,
Thank you for contacting us through Trustpilot. Your comments are very important to us, which we appreciate and also motivate us to continue providing our best service. If there is anything else we can help you with, do not hesitate to contact us again and a member of our team will be happy to assist you. All the best,
Great website and great app
28 March 2022
Reply from Zavvi
Hello,
Thank you for contacting us through Trustpilot. Your comments are very important to us, which we appreciate and also motivate us to continue providing our best service. If there is anything else we can help you with, do not hesitate to contact us again and a member of our team will be happy to assist you. All the best,
The site is quite easy to use
The site is quite easy to use. There is always a good chance of getting a bargain.
28 March 2022
Reply from Zavvi
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
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