Zedify Reviews 167

Vanessa in customer service was lovely and super helpful! After a missed delivery she really kindly helped reorganise re-delivery so I was able to get it in time for my wedding ! I’m so grateful. Thanks for a great job Vanessa!! Saved my hol!

Very quick and helpful customer service from Vanessa

The timings on the app aren't entirely accurate and they delivered outside of stated hours and did not call other neighbours in the block. However on escalating the issue with customer support they quickly rectified and redelivered on the same day during the original stated hours

The Zedify courier delivered someone else's parcel to me and mine was nowhere to be found...so why 4 stars? Well the customer service I received after raising the missing parcel issue was tremendous. The lovely Tomos quickly and constantly sent me updates, rectified the situation and within a few hours I had my missing parcel - hooray!
Truly exemplary customer service, well done Tomos and Zedify!

Wasn't given the option to provide alternative delivery arrangements if I wasn't in, i.e. no option to choose to deliver to safe place or neighbour. Delivery was not scheduled to be reattempted for the next day, which is disappointing. Not super happy with Zedify's service unfortunately :(

Edit: told me they would redeliver two days later and never did. package never arrived. It's been 2 weeks and still no package!

After some confusion with the driver, the customer service was very quick to reply and went the extra mile to help me out. Particular thanks to Vanessa for her help.

The service was great and when an issue occurred the customer service was really kind and immediately got on it. Received the parcel in the afternoon of reporting the issue, great job, very happy with the service!

Such a great service from Zedify. My Zara dress arrived exactly when expected and it was so nice to have a smiley delivery person. I hope they carry on bringing my goodies. Also, much preferable to all the old vans coming down my road and dirtying the air.

Big thanks to Tomos who helped me locate my Zara package and arranged for it to be re-delived to my apartment from another address in just 2 hours. Everything was done quickly and professionally. Thank you for the fair and decent treatment of customers!

Had a wonderful time using Zedify! I put in the wrong door number and wasn’t able to have it delivered. After speaking with Tomas at customer service (who was so helpful and lovely) and having the door number changed, they came back and delivered it within the next 10 minutes. Really recommend them!!!

Josh delivered my package today in Salford, he went above and beyond to make sure it was delivered safely. I’ve had so many problems with deliveries in the past so it was really refreshing to have someone text me and check where they should leave it, as I wasn’t in. He went back a second time to deliver it to the right place. A credit to your company!

Honestly couldn't ask for a more supportive company during a delivery crisis. I recently moved to London from Bristol and had sent my delivery to my old address. I reached out to the team at Zedify in a panic and they were able to stop the delivery at the depot and send it to my new address without any additional charge. They communicated with me throughout the entire process which really put my mind at ease. Honestly, thank you to the zedify team. You all truly exhibited exceptional customer service!

My parcel was delivered to wrong place due to the wrong post code. I send email to ZEDIFY to report this problem. Rob helped me cope with this and updated to me that the parcel will be delivered to correct address tomorrow. Many thanks for your assistance.

Excellent prompt communication, issued sorted and I'm a happy customer. Thank you Tomos.

Great service! Not only an environmentally friendly service but the delivery person was really friendly. Very happy with my Zara purchase & delivery.

Thank you to Pip, Tom and the rest of the team in London for getting us started with Zedify. Not only do our company missions align really well, our clients and their customers love the service levels - which is super important when we introduce a new partnership. I'm excited to add new cities soon and get more parcels delivered by cargo bike!

Zedify has been an exemplary partner to work with. They consistently deliver on time and are always happy to help with any queries and requests. Matt and Davide run the Hoxton depot well, and everyone in the team is incredibly friendly whenever we have worked with them. I cannot recommend them enough.

I have been using Zedify Brighton for my small business for over three years now and my experience with them throughout has been nothing short of excellent. They are extremely responsive to queries, with fantastic customer support, and all of their drivers are wonderful - they are genuinely friendly, truly care about providing a reliable service, and ensuring that whatever they transport arrives at their destination(s) intact and on time. Tim, Josh, Minesh and the rest of the hub team continue to do a brilliant job, kudos to them and I look forward to continuing our relationship with Zedify for years to come. Thanks folks!

We love Zedify!
They are reliable, accommodating and amenable when we are late. Prices are reasonable for what they do and we love their ethos.

Friendly, reliable service that we couldn't live without as a business!