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See what reviewers are saying

Rated 1 out of 5 stars

Everytime I order something and find out Zedify is delivering, I groan. EVERY package you are supposed to recieve from them never arrives. The delivery email comes with a delightful picture of yo... See more

Rated 5 out of 5 stars

I just wanted to call out the driver who went above and beyond to divert my package to my current address rather than the one I'd incorrectly put on the parcel myself. I wasn't so sure if anyone would... See more

Company replied

Rated 5 out of 5 stars

Very prompt and excellent service . There app keeps you up to date , and is easy to use and understand . You are able to keep up to date with real time tracking , so no worries missing your par... See more

Rated 5 out of 5 stars

Honestly, the most pleasant and reliable courier service I've ever encountered. Rob, in particular went above and beyond to help get my parcels to the right place when we had an address issue (our fau... See more

Company replied

Company details

  1. Courier and Delivery Service
  2. Logistics service

Written by the company

Zedify is the UK's largest cargo bike courier. Our mission is to transform our cities with sustainable deliveries. Better deliveries, better cities.


Contact info

3.9

Great

TrustScore 4 out of 5

167 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A* Service

A* Service, the greenest courier service available in Norwich, goes along perfectly with our own ECO friendly gym supplements at Heroes Fitness Store

29 January 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant

Brilliant team, nice and speedy deliveries and never any issues! Plus obviously the zero emissions helps…!

31 January 2024
Unprompted review
Rated 5 out of 5 stars

Human customer services!

Really impressed with the customer service at Zedify. It's close to impossible to speak to a real human with other companies but the team were easy to contact and solved my problem quickly. Thank you 🙂

29 January 2024
Unprompted review
Rated 5 out of 5 stars

Rob was very helpful I appreciate it…

Rob was very helpful I appreciate it thank 😊 you Rob

22 January 2024
Unprompted review
Zedify logo

Reply from Zedify

Hey there,

Thank you for taking the time to leave us a positive review of our experience. We'll pass on your kind words to Rob :-)

Kind regards,
Zedify Team

Rated 1 out of 5 stars

Disabled bays are for disabled drivers!

Drivers should be more mindful about where they park. It is not OK for your drivers to park in disabled bays & return back to the bike and with a 'I don't give a sh!t" attitude...that is not OK! Observed parked in Handel Street WC1 1NP. Images available at your request.

19 January 2024
Unprompted review
Zedify logo

Reply from Zedify

I'm so sorry. We've of course reviewed the incident and had a discussion with our rider to prevent any recurrence.

We take our responsibility to improve public spaces very seriously and we'll continue to reinforce our values with all of our staff members.

Kind regards
Team Zedify

Rated 5 out of 5 stars

Everything you want from a delivery.

Zedify delivered our Grubbies meal box within the timed window supplied and followed the instructions we gave when we weren't in.

Couldn't ask for more, and all on a zero-emission bicycle too.

9 January 2024
Unprompted review
Zedify logo

Reply from Zedify

Hey Jon,

Thanks so much for taking the time to leave us some feedback. We're glad you're on board with our mission to make better cities for everyone!

Kind regards,
Team Zedify

Rated 4 out of 5 stars

Parcel was delivered and left outside…

Parcel was delivered and left outside my house. When I came back from work it was not there. Outside my house is not a safe space.

Update - had a call from Zedify and spoke to a very helpful man and this has now been sorted - changing review

5 January 2024
Unprompted review
Zedify logo

Reply from Zedify

I'm so sorry there's been a problem. I've requested some more information from you to help me investigate this issue. We'll look to resolve it urgently.

Rated 4 out of 5 stars

Delivery

Delivered to neighbour safe and sound

2 January 2024
Zedify logo

Reply from Zedify

Hi Elaine,

Thanks for your review, we appreciate you taking the time to share your thoughts on our service.

Kind regards,
Team Zedify

Rated 5 out of 5 stars

Exceptional service delivery

It was a great experience because I saw that effort at it's best was made to ensure that my delivery was made. I truly appreciate the help rendered.
Tomos was great. He sought out the rider who had attempted the delivery earlier to make a return trip. If the rider hadn't gone back, I would have to return the items as the recipient was leaving the residence tonight.

Thank you, Tomos & team.
Happy holidays

29 December 2023
Unprompted review
Zedify logo

Reply from Zedify

Hey Joyce,

I'm so glad we could get your parcel to you in time. It was a pleasure dealing with you and thank you so much for taking the time to share your experience with us.

Kindest,
Tomos

Rated 5 out of 5 stars

On time delivery

Despite a last minute address change , they delivered it on time. Highly recommended service👌🏼

14 December 2023
Unprompted review
Zedify logo

Reply from Zedify

Hi there,

Thanks so much for taking the time to share your experience. We'll always look to get a parcel re-routed where possible :-)

Kind regards,
Team Zedify

Rated 5 out of 5 stars

Evri 👎🏻 zedify courier 👍

As per usual evri messing about with a parcel that contact hair products.

Parcel was an excessive size so was delayed 3 days even though it was out for delivery. Had to get company to raise an investigation due to evri not responding

Zedify courier deserves 5 stars for his friendly attitude and sticking to delivery time

5 December 2023
Unprompted review
Zedify logo

Reply from Zedify

Hey Kevin,

Thank you so much for the feedback on our rider and I'm sorry for the issues experienced with Evri. We really appreciate you taking the time to share your experience.

Kind regards,
Team Zedify

Rated 1 out of 5 stars

Thoughtless delivery driver

Although I was in the driver did not ring the bell but left the parcel outside the house. It was stolen and when I received the notification of delivery it had been stolen.

20 November 2023
Zedify logo

Reply from Zedify

Hi Robert,

We're so sorry to hear about your negative experience, it falls well short of what we expect from our riders.

I'm going to reach out to you via email as I would like to investigate this event and take corrective action to avoid a recurrence in the future.

We're so sorry for the inconvenience caused and will assist you in any way possible in recouping the cost with the vendor.

Kind regards,
Team Zedify.

Rated 5 out of 5 stars

I felt delightful already with the idea…

I felt delightful already with the idea my order will be delivered such a sustainable and green way and felt even better when I received my grubby box in time and handled with care! Also very friendly service ! Well done 🤩

6 November 2023
Unprompted review
Zedify logo

Reply from Zedify

Thank you so much. We love delivering for Grubby :)

Rated 1 out of 5 stars

I have never received my parcel

I have never received my parcel. They didn't bother to use the dedicated space for delivery. No possibility to choose your date/slot for delivery or provide any guidance. For the 3rd attempt i stayed in the building to receive the parcel in hands they just didn't show up. Incredibly bad service.

7 November 2023
Unprompted review
Zedify logo

Reply from Zedify

I'm so sorry for the problem you experienced. Sadly on occasion, things do go wrong. We'll always try our best to resolve any issues. I can see we returned this item at your request.

Rated 5 out of 5 stars

This is a good delivery service

This is a good delivery service. Couriers are polite and friendly.

1 November 2023
Zedify logo

Reply from Zedify

Thank you so much for the kind words. We really appreciate you taking the time to write a review.

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