Absolutely top notch support! I was having issues with an IPS screen I'd bought (admittedly through fault of my own) and Kieran was massively helpful in troubleshooting and sourcing a replacement. An... See more
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Can't praise them enough honestly. I've ordered from them multiple times and the parts were always high quality. Accurate and fast postage times so you're never waiting too long for your orders.... See more
Honestly, this store is like the convenient store equivalent for video game console parts. They have pretty much any little bit you could need, and they ship insanely fast, they're also very honest an... See more
I purchased the transparent grey Saturn Controller, as I'd had enough of the bulky, clunky western style one. It's so much better and more comfortable to use. And looks great. I love the old trans... See more
Company details
- #1 of 40 best companies in Video Game Shop
- #14 of 151 best companies in Gaming services
Information provided by various external sources
A british gaming brand providing a wide range of awesome accessories, mods and spare parts for both latest generation and retro games consoles. We are exclusively online and ship our products around the world to eager players who want to personalise their gaming experiences.
Contact info
The Barn, Venn Farm, Tudwick Road, Tiptree, Essex, CO5 0SD, Colchester, United Kingdom
- 01621 928 171
- support@zedlabz.com
- zedlabz.com
4.8
Excellent
2k reviews
Asks customers to review
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See how their reviews and ratings are sourced, scored, and moderated.
Excellent Service!
Excellent delivery times, perfect packaging, super customer service, i've used Zedlabz for numerous orders now and i highly recommend them!
25 September 2023
Great service
Great service. Very quick, easy and well packaged so perfect for all the small pieces you may need for any projects.
28 August 2023
Seller is kind and courteous.
Seller is kind and courteous. Provides great communication and ships items fast.
27 August 2023
Great company
Responded to my message straight away items arrived in 3 days outstanding service 👌
24 August 2023
Good service.
Awesome people, I messed up my order and sent a support message and they were quick to mail back and help me! Package arrived safely with enough packing.
29 August 2023
Super service!
With fast shipping, great customer support and overall great products, i have nothing negative to say. Its one of "those" stores which automatically ends up being your favorite.
Super helpful and amazing support.
30 August 2023
Unprompted review
I ordered some replacement parts for a…
I ordered some replacement parts for a PS3 controller, and they arrived in record time. Aside from some fiddly work reassembling, everything went together smoothly, and I can honestly say I'd return without hesitation if I'm in need of parts again
23 August 2023
Unprompted review
Fast delivery and good quality products
The delivery was really fast and I was able to repair the gaming machines with good quality parts.
26 July 2023
Always a pleasure
Always a pleasure. Fast shipping and well packaged items. Items are of the highest quality.
24 July 2023
Item received and working well
Item received and working well! Shipping is a little bit slow tho.
24 July 2023
Great products
Great products, fast shipping, you are probably the best supplier in my opinion. I have bought before and I will definitely buy again from you.
23 July 2023
The order was quick easy and simple
The order was quick easy and simple. The product I received was packed well and was received in good condition!
8 August 2023
Unprompted review
Got the wrong item
Got the wrong item, wrote an e-mail and support never got back to me. Giving 2 stars since the packaging and shipment were done well. Not ordering here again tho, since getting the wrong item pretty much means you're stuck with it.
04-08-2023
I made a mistake while filling in the form in the website and have now been contacted by Kieran from Zedlabz.
07-08-2023
Satisfactory solution reached. Have received very good support and the replies were quick and thorough.
4 August 2023
Unprompted review
Reply from Zedlabz
Hi, thanks for leaving your review, we make every effort to reply to every customer who contacts us within 24 business hours if possible, it may sometimes take 48 business hours at peak times, i have looked into your details and i can see we responded to your query at 2:50PM on the 31st of July 2023. In the email we have advised on your issue and that we believe you have had the right item, but since it is a colour changing product affected by temperature (thermal reactive plastic buttons) there may have been some misunderstanding of what the product is, the shade of blue will change according to temperature. We have advised on some options to help you with this since it is not really the colour you wanted.
Issues in getting emails can relate to spam folders, however in your case on review i can see a potential issue with the email address you provided on our contact form, it looks like you have a gmail email address, however you provided an email ending in "gmai.com". We use a ticket system to manage emails from customers so this is not something we would typically notice, in this case it seems the email you provided was not valid so you have not received our email. I will forward the email onto what we believe the email address actually is, but if you do not get this please contact us again providing a valid email please.
Thank you Kieran
ZedLabz
TEN out of five
TEN out of five. It was THAT good.
Support per email is the best I've ever had.
Shipping was blazing fast.
Everything came in cute little bags, perfectly ordered, just everything perfect!
26 July 2023
they just resell AliExpress button
they just resell AliExpress button pads for huge markup (and they suck) barely work can’t recommend
26 July 2023
Reply from Zedlabz
Hi, thank you for taking the time to provide your feedback to us. I am sorry to hear that you have not found the button pads purchased to be of the performance you were expected. We do a wide variety of sourcing, manufacturing, and partnering in order to bring a wide range of gaming products to our customers. Some of our products are manufactured using our own tooling and are exclusively our own product, some products are sourced from factories where we customise and change the specification of the products to our requirements, others are a standard model from a factory which we believe are suitable for their purpose and not in need of a custom product, and other products are manufactured by our small business partners.
No matter what route we use to bring products to our customers, we do try to offer the good quality products which meet or exceed expectations. We would be grateful if you could reach out to us directly on email to give further feedback on the performance issues you experienced, we work with customers on a regular basis to improve and resolve issues with products we stock, but also to bring items to our store that we currently do not offer. Again thank you for leaving your feedback, and i am sorry that these were not suitable. Kind regards Kieran ZedLabz
Always a good experience!
I've used Zedlabz for various projects over the last year or so and have nothing but positive things to say about them. My orders have always arrived promptly and have suited my needs perfectly!
19 July 2023
Unprompted review
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