I just received my latest order from Zeelool and, as always, I’m extremely satisfied. This time I bought both prescription glasses and prescription sunglasses, and the quality is excellent. The s... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I was waiting until I got my first pair before I ordered again. The order came several days earlier than the anticipated delivery date. Ordering process was easy. There are several frames I like that... See more
Zeelool made my new eyeglass purchase easy. The price was right. The prescription was perfect. The time from selection/ purchase to delivery was great. I have made multiple purchases and never disapp... See more
Zeelool has a good selection of glasses, the process is easy to add your prescription and the glasses are affordable. Usually delivered in about 10 days and the glasses are good quality products. Ju... See more
Company details
Written by the company
ZEELOOL-Your global everyday optical stylist for affordable, on-trend prescription eyewear. Built around Frame Your Vibe, our core belief is style leads function for all daily moments. We deliver diverse frame designs, reliable prescription lenses, seamless online shopping, flexible returns and 365-day product warranty, with warm, approachable customer support for everyday style lovers worldwide.
Contact info
5900 BALCONES DRIVE SUITE 100, 78731, Austin, United States
- +1 (302) 990-0619
- support@zeelool.com
- zeelool.com
4.3
Excellent
34K reviews
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I love my new glasses
I love my new glasses! They are so cute. They even arrived earlier than I expected. I will definitely be buying another pair!
24 April 2026
Unprompted review
After some initial issues …
After some initial issues with prescription information and having to return the glasses, I have to say that the second attempt and lens correction were even better than those I received from the brick-and-mortar establishment I relied on previously. Now, I'm tempted to buy another pair because these worked out so well.
24 April 2026
Unprompted review
Excellent quality and perfect fit
24 April 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
not the color expected
23 April 2026
Unprompted review
Reply from Zeelool
We apologize for any inconvenience this may have caused. We have already sent you an email to follow up on this matter. We will take full responsibility if the glasses we sent you do not match the pictures shown on the website, so please don't worry. We look forward to receiving your reply and apologize again for any inconvenience this may have caused. We will resolve this matter for you as soon as possible.
To begin your glasses are beautiful
To begin your glasses are beautiful. The price range made it very possible and affordable to purchase from outside the US.
your packaging also gets a thumbs up.
Thank you
p.s will be back soon to purchase sunglasses.
22 April 2026
Unprompted review
Glasses came earlier than proposed…
Glasses came earlier than proposed date...glasses looks great...I am satisfied and and will order more in the future!!
23 April 2026
Unprompted review
I've ordered before and have never been…
I've ordered before and have never been disappointed. Thank s pair really makes me look fabulous! The entire process was great start to finish.
23 April 2026
Unprompted review
I’ve been trying to contact you through…
I’ve been trying to contact you through your help site but when I try to get a new pass word all the previous information disappears and by the time I do it again the code number is invalid .my problem is that my glasses came today. I love the frames but I thought I ordered bi focal sunglasses but they’re just single distance vision.Can you help please.Order no.101793648.
24 April 2026
Unprompted review
Reply from Zeelool
We apologize for any inconvenience this may have caused. We have sent you an email to discuss resolving this matter. If you still need to reset your password, you can reply to this email and we can contact our technical support department to reset it for you. We look forward to hearing from you and hope your issue can be resolved as soon as possible.
I am very disappointed with my…
I am very disappointed with my experience ordering from Zeelool. I entered my prescription carefully and exactly as provided by my eye prescription. After receiving my glasses, they did not appear to have the correct prescription, even though I paid for prescription lenses.
When I contacted customer service, I felt they immediately blamed me by claiming I entered the wrong numbers instead of fully investigating the issue. I reviewed the prescription saved in my account, and it matches what I originally entered.
I have ordered prescription glasses online from other companies before without any problems, so this experience has been very frustrating and aggravating. As a first-time customer, I expected better service and accountability. I hope Zeelool improves how they handle customer concerns and order errors.
23 April 2026
Unprompted review
Reply from Zeelool
We apologize for any inconvenience this may have caused. I noticed that you have already contacted our colleagues, and we are currently verifying your correct prescription paper with you. Please don't worry, if we have made your glasses wrong, we will take full responsibility, and we hope your matter can be resolved as soon as possible.
The frames are ok but you did not get…
The frames are ok but you did not get my prescription right. I sent you my prescription that I got from America's best. I'm not happy about it i really don't think you deserve one star
21 April 2026
Unprompted review
Reply from Zeelool
We apologize for any inconvenience this may have caused. We have already sent you an email to follow up on this matter. Would you mind checking your email and replying with the information required for verification? Please don't worry, if we made a mistake with the glasses, we will take full responsibility. We look forward to receiving your reply, and please believe that we will resolve this matter for you as soon as possible. Thank you again for your patience and time.
This is not my prescription
This is not my prescription! No one answers the phone and there is no customer service contact info. So I am stuck with an $85 pr of glasses I can't wear!! Stay away from a company that doesn't have any morals ; they are bottom-feeders!
21 April 2026
Unprompted review
Reply from Zeelool
We apologize for any inconvenience this may cause. Our customer service center is primarily located in China, which is subject to time differences, making it difficult to answer your call promptly. Additionally, due to a recent backlog of business and staff shortages, we have fewer colleagues available for telephone communication. Would you mind contacting us via email? If you still require a phone call, please inform us in your email, and we will arrange for someone to call you back. You can find the "Contact Us" section under "Need help?" at the bottom of our website homepage to send us an email; we usually respond within 24 hours. Would you mind replying directly to us with the order number you mentioned in the email? This is because we are unable to locate the order matching the amount you provided. We apologize again for any inconvenience this may cause and look forward to your reply.
Shipping was a little long but glad I…
Shipping was a little long but glad I love my selections
23 April 2026
Unprompted review
Fast shipping
Fast shipping. The lenses are very good. Same as prescription.
23 April 2026
Unprompted review
The sunglasses are definitely not dark…
The sunglasses are definitely not dark enough. I selected black sunglass lenses, but they barely have a tint. Really disappointing. Definitely don’t recommend sunglasses from zeelool. The prescription is correct but not going to help in bright sunlight.
23 April 2026
Unprompted review
Reply from Zeelool
We apologize for any inconvenience this may have caused. We have already sent you an email to follow up on this matter. If the glasses we sent you have any quality issues, we will take full responsibility, so please don't worry. We look forward to receiving your reply and once again apologize for any inconvenience this may have caused. We will resolve this matter for you as soon as possible.
Great fast quality service
Great fast quality service , love my glasses ! Thank you so much
23 April 2026
Unprompted review
Glasses are very good quality and very…
Glasses are very good quality and very fashionable. Only issue appears that the lens do not return to completely clear when back indoors .
23 April 2026
Unprompted review
Reply from Zeelool
We're delighted to hear you love our product. We assume you might have purchased photochromic lenses, is that correct? Photochromic lenses take some time to regain their transparency indoors. You can observe them for a while. If they don't fully regain their transparency, please contact us at https://www.zeelool.com/contact-zeelool, and we will resolve this issue for you as soon as possible.
Great Frames
The service was great and the delivery was very timely and accurate 👌.
23 April 2026
Unprompted review
I ordered 2 different pairs
I ordered 2 different pairs. They are as gorgeous in person then they are on the website. My prescription is correct. I am very happy with my purchase.
23 April 2026
Unprompted review
The glasses are perfect
The glasses are perfect , they fit and they're beautiful. Arrived way sooner than I thought they would.Which is also a bonus!
23 April 2026
Unprompted review
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