Zempler Bank Reviews 

Account blocked out of the blue, I sent the documents, the next day they asked for the same documents again, I find it unbelievable that a bank doesn't have an email address for contact, they have a phone number, of course no one answers that number!

Think twice before you open an account here, you simply have no one to talk to if you have a problem

Polite,efficient and most importantly "A person"not a bot.
My inquiry including call answering,security check and problem resolved took no more than 10mins32secs.
Impressive ! All of these online chat bots and email inquiries which seem to be rife can literally drain the life out of the customer. 10/10 Zempler Well done and keep it up.

The customer service employee who I spoke with was knowledgeable and helpful regarding my enquiry. It did not take to long to get the information I needed and this resolved my issue quickly and satisfact satisfactorily. It's always Good when that happens.

It appears Zempler Bank is doing this deliberately. I've read other comments and in exactly the same situation with them. I have invoices to settle and tradesmen calling me to pay up. It's very embarrassing and makes one appear unprofessional when the bank withholds funds coming into your account. This is not good service for business owners

fast and swift help

The gentleman was polite, respectful and efficient. Everything was dealt with the minimum of fuss.

Avoid this bank. The suspended all payment staying they were concerned about money laundering. The amount paid in was from my personal account with the same name as the business and was for £500. They stopped a payment to a credit card company. When the account was restored they process the payment even though 4 days had passed.

Trying to get them to refund this money back using direct debit guarantee was a nightmare. Despite the error being a bank issue.

When you call the call center the start talk like they are half asleep and don't listen to question being ask.

Can't wait for the money to be returned so I can close the account.

BE AWARE BE AWARE BE AWARE

Absolutely disgraceful service. Blocked my account and my incoming transfer for no reason (the transfer is a loan from a reputable company - urgently needed for daily essentials). Then they proceeded to ask for proof of ID and proof of address. I sent what they have requested and they rejected it (their excuse is wrong address on the bill sent - which is obviously a lie because IT MATCHES EXACTLY MY ADDRESS). They are a HUGE fraud.

I have taken it to the Financial Ombudsman Service so they can sort it out with them.

BE AWARE BE AWARE BE AWARE.

Reference: 02600100336304

I am writing to raise a serious concern regarding the prolonged delay in releasing my father’s accounts. It has now been several weeks since we submitted all requested information, yet his accounts remain inaccessible with no meaningful update or explanation from your team.

This ongoing delay has caused significant distress and financial instability for my father. The lack of communication and clarity has left him feeling overwhelmed and hopeless. I need you to understand the gravity of the situation: the continued withholding of his funds is having a severe impact on his wellbeing.

I am urgently requesting that this matter be escalated and reviewed immediately. Please provide a clear update, a timeline for resolution, and confirmation that his case is being prioritised. The current situation is unacceptable, and the prolonged inaction is causing harm.
ref# 80000100785089
I expect a response as soon as possible before my dad does the unspeakable because of what he is going through

The adviser took all the issues meticulously and resolved all the issues patiently and appropriately. No calling back on the issues addressed.

Clear explanation on what information is required.

Ease of site and didn't have to wait for too long to speak with the staff

Straight forward

Great customer services

Very efficient and resolved my query. The agent was a pleasure to deal with. Thank you

Worst bank you can ever deal with. Lock the accounts even
When you send over all details they ask for, still refuse to unlock and zero reasoning behind why. Then constantly tell you they will be in touch, weeks go by zero communication. The customer service is awful and could not care less . Put peoples lives on hold and disrupt financial situations massively. Suggest people use other banks such as wise etc, Zempler is simply the worst bank I have ever dealt with. Avoid like the plague

Still no resolution - accounts restricted, now waiting on a formal response

Update on my previous reviews: my accounts (personal, business, and my wife's) are still restricted, with no explanation given. I have now sent Zempler a formal request directly, asking them to either reinstate the accounts immediately or release our funds in full, and I am waiting on their response.

These accounts are our entire financial lifeline - my salary, a loan repayment, and all our household direct debits go through them. With no access to our own money, we cannot afford food for our children, our direct debits are at risk of failing, and we are now at real risk of losing our home.

Reference numbers: 02600100391699 / 80000100785089

A bank has no right to hold a family's essential funds hostage with no explanation and no timeline. If I do not receive a substantive response very soon, I will be filing a formal complaint with the Financial Ombudsman Service.

Positive attitude from Kush. She focused on the immediate resolution whilst reasuring me with and clear communication and guidance.

Lucy was friendly, efficient and clearly explained what was happening.