Zempler Bank Reviews 

quick to answer the call and instructions to access someone online was very good

Great and quick response from the customer service

Very helpful.

Really disappointed with Zemplar Bank.
I received an email informing me that my business account had been temporarily restricted. This has left me with no access to the money in my account and unable to use my business funds.
I contacted customer service immediately, but they were unable to resolve the issue or restore access to my account.
As a small business, suddenly being completely cut off from your own funds is incredibly serious. I have suppliers, bills and day-to-day business expenses to pay, and being left without access to my money puts enormous pressure on the business.
I understand banks sometimes need to carry out security or compliance checks, but completely restricting a business account with no immediate resolution leaves a small business in an extremely difficult position.
At the moment, I’m left with no access to my business account or funds and no clear resolution from customer service.
I will update this review if and when Zemplar resolves the situation.

** UPDATE 21/09/26 **

Unfortunately, the situation has now become even more frustrating.
After my business account was restricted and I was left with no access to my funds, Zemplar asked me to submit documents so they could carry out their checks.
I submitted the documents requested, only to then be told that they had been rejected because they were supposedly “not on the accepted documents list.”
The problem is that the documents I submitted ARE listed on Zemplar’s own website as accepted documents.
So I have followed the instructions given to me, provided documents that their own website states they accept, and they have then rejected them for apparently not being accepted.
Meanwhile, I am still a small business owner with restricted access to my business account and money.
I completely understand that banks have compliance procedures they need to follow, but customers need clear and consistent information. You cannot publish a list of accepted documents and then reject those same documents on the basis that they are not accepted.
I have now raised a formal complaint and will continue updating this review as the situation develops.
At this point, I simply want Zemplar to properly review the documents I have submitted, explain the contradictory information I have been given, and resolve the restriction on my account as quickly as possible.

Rita was very helpful and polite during the phonecall explained everything I needed help with. Call time was quick and responsive. I was worried about calling thinking I'd be on hold for ages and it'd be annoying but it was quick and pleasant.

Very poor services, no customized details to better understanding.

Best service Ritha

Response was quick and calm, I got clarity regards to my questions. Thank to the staff.

They are an online Bank, so far they haven't let me down

Very efficient, professional, polite and friendly. Good security procedures. Good rapport

Excellent service as usual

Always very helpful

Experience is great

The gentleman helped me through the log in which I was struggling with

Good company, I have never had any problems with the card. Good customer service

Your assistant understood my requirement and solved the problem.
He provided all the advice needed to be able to move forward.

Very helpful and my problem was solved faster!

I was with Cash Plus, , in my view equally as good, however, l only set up this account for when m books are to be published soon inline with HMRS for when l earn royalties over a set amount, however l wish they would stop sending vsartious email saying if l am a UK resident, , l was born in the UK and they know this, no other bank sends me such stuff, its quite annoying, as l wont be earni9ng any substantial royalties until next year