I had a really positive experience speaking with Zempler’s call assistant Libbie. She was absolutely lovely, patient, and very helpful throughout my query. She took the time to understand my issue,... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I've recently changed phones and couldn't log in to my account. Having explained this to your operator he was very helpful with getting me to remember my log in details. He managed to do this without... See more
Company replied
The new PIN for my new card did not arrive so I called customer support team. As soon as the customer representative answered the phone, he sorted my issue in 2 minutes and sent through another PIN... See more
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I had a great experience with zempler customer service. The advisor was helpful and friendly and took his time to guide me through changing my account to Business go plan. Everything was explained cl... See more
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Company details
- #25 of 50 best companies in Bank
Written by the company
Hello, we’re Zempler Bank. We’re here to make money simpler. We know that banking isn’t at the top of most people’s to do lists, that’s why making it less of a chore is at the top of ours. We don’t do banking the traditional way – the wrong way. We do banking that works for the people that need it, when they need it. We’re for the crafters, the grafters, and the self starters. The bank for sole traders and those just starting up. And small businesses with growth on their minds and less time than they’d like. Just because you’re going it alone doesn’t mean you have to do it on your own. That’s where we step in – smart technology, straightforward human service, and bank accounts that meet real-life needs. We’ve already helped over 650,000 businesses get off the ground. We’re here to do banking right and support our customers for the long haul.
Contact info
United Kingdom
- 0330 024 0924
- zemplerbank.com
4.5
Excellent
18k reviews
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A very polite and reactive call
A very polite and reactive call, timely, pleasant and managed my situation professionally and promptly.
18 July 2026
Reply from Zempler Bank
Much appreciated, John! Your review helps us keep doing what we love 💙 Warm regards - RO
Reply from Zempler Bank
Hi there, we really appreciate you taking the time to leave a review! We’re so pleased Kathy was able to support you - your feedback has been shared with the team 💚Kind regards - RO
Reply from Zempler Bank
Thanks a ton, Peter! We're so glad you took a moment to leave a review 💬All the best - RO
Reference: 80000100662312
Reference: 80000100662312
Zempler bank all of sudden they closed my business account which were having banking with them from past 4years.. They closed my account with out asking to provide any details or with out our permission or letting us know reasons.. They are biggest cheaters.. They think they are superiors and they have all the edges with them.. They are biggest fraud they cheating every individual and businesses..
I request all financial conduct authoritys should look in this banks biggest scam. They're doing it openly with out fear.
I am not one I have seen comments here how they affected many businesses and individuals.
I would like and any solicitors who are willing to take this issue please contact us or any one who's faced atrocities by Zempler bank..
We'll be pleased to take them through courts..
Never ever ever again go for zempler bank..
Please contact us through trust pilot our email and contact are open..
12 June 2026
Unprompted review
Reply from Zempler Bank
Hi, we do appreciate you providing us with your information to look into this for you. We do understand your frustration at this time and rest assured this has been escalated for you and a member of our team will be in contact with you as soon as we have an update to provide. Kind Regards - RO
Case ref no : 80000100662130
Case Reference Number: 80000100662130
They holded my money transferred from same business name account. They closed my zempler account with out notice or giving permission to withdraw my funds .
I was calling them and their customers care department not responding at all saying it's not in our hands and not even forwarding concerned department.
As they closed my bank account.
I have sent my other same name business account to transfer my funds. No response at all.
Zempler bank are biggest frauds. They think they own my money.
We are and we'll go to
Notice of Legal & Regulatory Action:If you fail to transfer my money or provide a satisfactory Final Response Letter within 15 working days as mandated by Financial Conduct Authority (FCA) rules for payment systems, I will take immediate escalated action:Financial Ombudsman Service (FOS): I will escalate this case to the Ombudsman to force the release of my funds and claim additional compensation for business disruption, financial distress, and lost revenue.
Legal Action: I reserve the right to initiate County Court proceedings against Zempler Bank for the recovery of my money, plus court costs and statutory interest.I have attached the original invoice and contract proving the source of the £9,900 to this email. I expect an immediate acknowledgment of this and a swift resolution.
I request all people not go for ZEMPLER BANK.
All financial conduct authoritys please watch these banks.
Watch Dog system of England & Wales.. check with them..
Openly cheating and manipulating customers.
***** I WILL TAKE THEM TO COURTS..
I feel trust pilot is showing only positive ratings?? Having plenty of negative reviews. How come they showing..? I would request them show truth apart from fake reviews which doesn't have any references numbers or details.. mostly, all negative comments all have references numbers with details of atrocities by zempler bank.
I would recommend trust pilot should review within itself s..
4 July 2026
Unprompted review
Reply from Zempler Bank
Hi Teodora, we do appreciate you providing us with your information to look into this for you. We do understand your frustration at this time and rest assured this has been escalated for you and a member of our team will be in contact with you as soon as we have an update to provide. Kind Regards - RO
Friendly and very helpful
17 July 2026
Reply from Zempler Bank
Hi Stephen, thank you for your review! We're delighted to hear your feedback 😃 Best wishes - RO
Reply from Zempler Bank
Hi there, we really appreciate you taking the time to leave a review! We’re so pleased Will was able to support you - your feedback has been shared with the team 💚Kind regards - RO
Reply from Zempler Bank
Hi there, we really appreciate you taking the time to leave a review! We’re so pleased Morgan was able to support you - your feedback has been shared with the team 💚Kind regards - RO
The person i spoke to was so positively helpful
The person i spoke to was so polite and helpful and relaxed (Lea?). Emphasising how he could help rather than the expected "why i CAN'T help"
16 July 2026
Reply from Zempler Bank
Hi there, we really appreciate you taking the time to leave a review! We’re so pleased Lea was able to support you - your feedback has been shared with the team 💚Kind regards - RO
Today I was talking to a lady called…
Today I was talking to a lady called Liby. She was very helpful much appreciated her time and she was very kind
Thanks to Liby
17 July 2026
Reply from Zempler Bank
Hi there, we really appreciate you taking the time to leave a review! We’re so pleased Liby was able to support you - your feedback has been shared with the team 💚Kind regards - RO
Reply from Zempler Bank
Hi SGTC, thank you for your review! We're delighted to hear your feedback 😃 Best wishes - RO
Solved the problem
17 July 2026
Reply from Zempler Bank
Hi John, thank you for your review! We're delighted to hear your feedback 😃 Best wishes - RO
Good customer service
Good customer service. Never have to wait long to speak to someone always goes out of their way to help and very polite. Keep up the good work.
16 July 2026
Reply from Zempler Bank
Hi Christine, thank you for your review! We're delighted to hear your feedback 😃 Best wishes - RO
I've recently changed phones and…
I've recently changed phones and couldn't log in to my account. Having explained this to your operator he was very helpful with getting me to remember my log in details. He managed to do this without actually telling me my details.
17 July 2026
Reply from Zempler Bank
Much appreciated! Your review helps us keep doing what we love 💙 Warm regards - RO
Excellent and quick service thanks
17 July 2026
Reply from Zempler Bank
Hi Satwant thank you for your review! We're delighted to hear your feedback 😃 Best wishes - RO
Help straight away with no issue
17 July 2026
Reply from Zempler Bank
Hi Jane, thank you for your review! We're delighted to hear your feedback 😃 Best wishes - RO
A good banking app with plenty of…
A good banking app with plenty of account options to suit your needs; opening and funding an account is easy, there are lots of offers from the bank, and customer support doesn't pester you with promotional calls or messages.
15 July 2026
Unprompted review
Reply from Zempler Bank
Hi Chandan, thank you for your review! We're delighted to hear your feedback 😃 Best wishes - RO
Very helpful
Very helpful, I couldn't remember the advisors name but he was very cheerful. Positive experience
16 July 2026
Reply from Zempler Bank
Hi Michael, thank you for your review! We're delighted to hear your feedback 😃 Best wishes - RO
The person explained to me what I…
The person explained to me what I needed to do to get my online account back up and running.
16 July 2026
Reply from Zempler Bank
Much appreciated, John! Your review helps us keep doing what we love 💙 Warm regards - RO
the advisor was extremely polite
the advisor did deal with my request and helped ne reset the login details.
16 July 2026
Reply from Zempler Bank
Hi Fareedan, thank you for your review! We're delighted to hear your feedback 😃 Best wishes - RO
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