They do care for Your Zen experience. I am using it already some time and despite encountering some shady internet sellers who tried to charge me without my authorization, Zen care team helped success... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
It's great that cashback is instant—it's truly one of ZEN's best features! 👍 I've been using the Pro card for several months now: it's convenient to hold currencies, offers favorable exchange rate... See more
Company replied
ZEN.com is completly new experience for my. In same way it is revolutionary. I have used mobile banking before and other new tools in that area, but ZEN provides much more then I expected. Cashbacks,... See more
Company replied
The AI online help was of no value. Asked for human response. Filled out the required form and the response to delete the Zen App and re-install it resolved the problem. All the verification ste... See more
Company replied
Company details
About ZEN.COM
Written by the company
Do your wallet a favor and put a ZEN Pro card in it.
Earn on every payment. Extend the warranty on electronics. Get great cashback. Exchange currencies at the best conversion rates.
Contact info
Lvivo g. 25-104, LT-09320, Vilnius, Lithuania
- hello@zen.com
- zen.com
4.6
Excellent
6K reviews
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zen is basically hassle free bank
zen is basically hassle free bank, never had any issues and when I had 3rd party issuea, Zen were able to help 100% of the time
8 April 2026
Reply from ZEN.COM
Hello,
thank you! Our support team is always ready to help — we’re glad we could assist quickly!
Regards,
Mia, ZEN.COM
I am very grateful to Marcel for his…
I am very grateful to Marcel for his conscientiousness! He helped and supported my questions regarding the process of registration + rules questions. He explained everything and also double-checked the case.
8 April 2026
Reply from ZEN.COM
Hello,
thank you so much for your kind words! We’re really glad to hear that Marcel was able to support you and provide clear guidance throughout the registration process.
We’ll be sure to pass along your appreciation — he’ll be happy to know his help made a difference. If you have any more questions, we’re always ready to help you!
Regards,
Lena, ZEN.COM
I would like to sincerely thank your…
I would like to sincerely thank your team for the professional and efficient handling of my chargeback case. From the moment I reported the issue, the process was clear, well-managed, and transparent.
I truly appreciate the time and effort you put into investigating the situation and keeping me informed throughout. Receiving confirmation that the case was resolved in my favor means a lot, and it shows a high level of customer care and responsibility.
Thank you again for your support and excellent service. I feel much more confident knowing that I can rely on your protection in situations like this.
8 April 2026
Reply from ZEN.COM
Hello,
we truly appreciate you taking the time to share your experience.
It means a lot to hear that you felt supported throughout the chargeback process and that everything was handled clearly and transparently. Our team works hard to ensure cases like yours are managed with care, so your feedback is very encouraging.
We’re glad we could assist and help bring your case to a positive resolution. Please don’t hesitate to reach out if you ever need support again — we’re always ready to help.
Regards,
Anna, ZEN.COM
Reply from ZEN.COM
Hello,
thank you for your kind words! We're glad to hear that you find our transactions easy and our service helpful.
If you have any questions, we are at your disposal at hello@zen.com.
Regards,
Anna, ZEN.COM
Reply from ZEN.COM
Hello,
thank you for your comment. We are more than happy to hear you enjoy ZEN.COM's fast and realizable services.
Have a great day,
Anna, ZEN.COM
very terrible and a scam app
very terrible and a scam app, they will block you for no reason with your funds inside. STAY AWAY
7 April 2026
Unprompted review
Reply from ZEN.COM
Hello,
thank you for your feedback. Please rest assured that ZEN.COM is a licensed financial institution that takes security very seriously and fully understands how stressful this situation might be for you.
We encourage you to check out our article, where you’ll find helpful information: I've got a message "We have to close your account" – ZEN.COM
If you have any questions, feel free to reach out to us anytime at hello@zen.com.
Best regards,
Anna, ZEN.COM
Very fast response with immidiately…
Very fast response with immidiately problem's resolve!
7 April 2026
Reply from ZEN.COM
Hello,
thank you! Our support team is always ready to help — we’re glad we could assist quickly!
Regards,
Anna, ZEN.COM
Prompt and Prosper help.
7 April 2026
Reply from ZEN.COM
Hello,
thank you for your feedback! We’re happy our support team could help you quickly and effectively.
Regards,
Mia, ZEN.COM
Everything great and professinal ❤️…
Everything great and professinal ❤️ always good and nice !!!
7 April 2026
Reply from ZEN.COM
Hello,
thank you for your comment. At ZEN.COM we believe that our customers deserve nothing but the best, and we’re committed to delivering just that!
Regards,
Mia, ZEN.COM
Reply from ZEN.COM
Hello,
thank you for your kind words! We’re glad we could provide clear guidance and a quick solution. If you ever need assistance again, we’re ready to help.
Have a great day,
Anna, ZEN,.COM
Perfect & helpfull support!
7 April 2026
Reply from ZEN.COM
Hello,
thank you so much for your kind words and for taking the time to share your experience. We’re really glad we could support you and help achieve a positive outcome. It means a lot to hear that the process is efficient.
Regards,
Anna, ZEN.COM
Great service
7 April 2026
Reply from ZEN.COM
Hello,
thank you so much for noticing ZEN.COM Support Desk's assistance.
You can count on us,
Anna, ZEN.COM
Great very nice
6 April 2026
Reply from ZEN.COM
Hello,
thank you so much for your kind review.
Have a great day,
Anna
Reply from ZEN.COM
Hello,
thank you so much for taking the time to leave us a 5-star review.
Regards,
Anna, ZEN.COM
Reply from ZEN.COM
Hello,
thank you for your feedback! We’re happy our support team could help you quickly and effectively.
Regards,
Mia, ZEN.COM
Reply from ZEN.COM
Hello,
your feedback inspires us to keep improving the app and make it even more efficient for you.
Regards,
Mia, ZEN.COM
Super app..
4 April 2026
Reply from ZEN.COM
Cześć,
nieśmiało przyznamy, że zgadzamy się z Tobą, aplikacja ZEN.COM jest SUPER!
Pozdrawiamy serdecznie,
Lena, ZEN.COM
Reply from ZEN.COM
Hello,
thank you for your warm review! We're so glad the ZEN.COM app is making a positive impact.
Regards,
Mia, ZEN.COM
The best team
The best team. Thanks for dedication and they are fastest team in banking. Solve my problem in 3 minute.
3 April 2026
Reply from ZEN.COM
Hello,
thank you so much for your kind words!
We’re thrilled to hear that our team was able to resolve your issue so quickly. Your support means a lot to us.
Regards,
Anna, ZEN.COM
Marcin was very helpful he resolved my…
Marcin was very helpful he resolved my issue within no time
3 April 2026
Reply from ZEN.COM
Hello,
thank you for your feedback! We’re happy our Support Desk agent Marcin could help you quickly and effectively. We will pass your comment to him to make his day:)
Regards,
Mia, ZEN.COM
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