They do care for Your Zen experience. I am using it already some time and despite encountering some shady internet sellers who tried to charge me without my authorization, Zen care team helped success... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
It's great that cashback is instant—it's truly one of ZEN's best features! 👍 I've been using the Pro card for several months now: it's convenient to hold currencies, offers favorable exchange rate... See more
Company replied
ZEN.com is completly new experience for my. In same way it is revolutionary. I have used mobile banking before and other new tools in that area, but ZEN provides much more then I expected. Cashbacks,... See more
Company replied
The AI online help was of no value. Asked for human response. Filled out the required form and the response to delete the Zen App and re-install it resolved the problem. All the verification ste... See more
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Company details
About ZEN.COM
Written by the company
Do your wallet a favor and put a ZEN Pro card in it.
Earn on every payment. Extend the warranty on electronics. Get great cashback. Exchange currencies at the best conversion rates.
Contact info
Lvivo g. 25-104, LT-09320, Vilnius, Lithuania
- hello@zen.com
- zen.com
4.6
Excellent
6K reviews
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Marcin was very helpful he resolved my…
Marcin was very helpful he resolved my issue within no time
3 April 2026
Reply from ZEN.COM
Hello,
thank you for your feedback! We’re happy our Support Desk agent Marcin could help you quickly and effectively. We will pass your comment to him to make his day:)
Regards,
Mia, ZEN.COM
The best ever
3 April 2026
Reply from ZEN.COM
Hello,
thank you for your comment. You made our day!
Regards,
Mia, ZEN.COM
Reply from ZEN.COM
Hello,
many thank you for your comment and 5*.
Regards,
Mia, ZEN.COM
They quickly returned the money stolen…
They quickly returned the money stolen from my card
3 April 2026
Reply from ZEN.COM
Hello,
thank you so much for your kind words and for taking the time to share your experience. We’re really glad we could support you and help achieve a positive outcome. It means a lot to hear that the process is efficient.
Regards,
Mia, ZEN.COM
Amazing official and professional staff
Your service and fast approvals and low fees I am really, really happy with you
3 April 2026
Reply from ZEN.COM
Hello,
thank you so much for your kind words!
We’re really happy to hear that you appreciate our fast approvals and low fees.
Your satisfaction means a lot to us,
Anna, ZEN.COM
Support was just great!
2 April 2026
Reply from ZEN.COM
Hello,
thank you so much for sharing your feedback with us.
Have a great day,
Anna, ZEN.COM
Great
It's great that cashback is instant—it's truly one of ZEN's best features! 👍
I've been using the Pro card for several months now: it's convenient to hold currencies, offers favorable exchange rates, and instant returns.
Otherwise, it's fantastic, keep up the good work! Every cashback really motivates me to use the card more often 😊
1 April 2026
Reply from ZEN.COM
Hello,
thank you so much for your kind words and for sharing your experience with us!
We’re really glad to hear that you’re enjoying the instant cashback and finding the Pro card convenient to use, especially when it comes to holding multiple currencies and benefiting from favorable exchange rates.
It’s great to know that the cashback feature motivates you to use the card more often — that’s exactly what we aim for!
We truly appreciate your support and will continue working to make your experience even better.
Thank you for being with ZEN.COM!
Anna,ZEN.COM
Reply from ZEN.COM
Hello,
thank you so much for appreciating our service.
Have a great day,
Anna, ZEN.COM
Great!!!
My case was handled with the utmost care and commitment. I was kept informed of progress at every stage, and ultimately, everything was completed in a very short time and to the highest standards.
31 March 2026
Reply from ZEN.COM
Hello,
thank you so much for your kind words! We’re really glad to hear that your case was handled smoothly and that you felt well-informed throughout the process.
Providing timely and high-quality support is very important to us, so your feedback truly means a lot.
Regards,
Mia, ZEN.COM
Very friendly technical support!
31 March 2026
Reply from ZEN.COM
Hello,
thank you so much for your kind words and for taking the time to share your experience. We’re really glad to hear you appreciate our Support Desk's assistance.
You can always count on us,
Anna. ZEN.COM
Reply from ZEN.COM
Hello,
we are so happy to hear that our application is the best for managing your everyday finances! We appreciate your positive feedback very much.
Regards,
Mia, ZEN.COM
Great App for cashback!
31 March 2026
Reply from ZEN.COM
Hello,
thank you for letting us know. We're more than happy to meet your needs.
Regards,
Anna, ZEN.COM
Reply from ZEN.COM
Hello,
many thank you for your comment and appreciating ZEN.COM's assistance. You can count on us.
Regards,
Lena, ZEN.COM
Reply from ZEN.COM
Hello,
thank you for your kind words.
We're glad to hear you're enjoying the app, especially the interface and rewards program. We’re always working to make the experience even better.
Regards,
Anna, ZEN.COM
Professional and prompt assistance
Professional and prompt assistance. You can really count on their support team. They managed to get a chargeback after I was scammed. Thank you so much for your dedication.
30 March 2026
Reply from ZEN.COM
Hello,
thank you so much for your kind words and for taking the time to share your experience. We’re really glad we could support you and help achieve a positive outcome.
Your trust and appreciation truly motivate us, and we’ll be more than happy to help you again in the future if needed.
Regards,
Anna, ZEN.COM
Reply from ZEN.COM
Hello,
thank you for your comment. At ZEN.COM we believe that our customers deserve nothing but the best, and we’re committed to delivering just that.
Regards,
Mia, ZEN.COM
Reply from ZEN.COM
Hello,
thank you so much! Our support team is always ready to help. You can count on us.
Regards,
Eva, ZEN.COM
accepted complaint
They acknowledged my complaint without waiting for the store's response. I really appreciate their trust in their customers 😊
30 March 2026
Reply from ZEN.COM
Hello,
thank you so much for your kind words.
We truly appreciate your feedback and are glad to hear that our approach and quick actions made a positive impression. Helping our customers and looking for the best possible solutions is always our priority.
Regards,
Anna, ZEN.COM
Reply from ZEN.COM
Hello,
thank you for your feedback! We’re happy our Support Desk agent Marcin could help you quickly and effectively. We will pass your comment to him to make his day:)
Regards,
Anna, ZEN.COM
NEVER GIVE UP, even if something happen you never planned).
HI, I Was plan bought goods on aliexpress , was open Use 3%cashback with app Zen and was sure that woukd get cashback as before i did. With some technical issue cashback was not put immidiatly, but i was not give up.I wrote to zen app helper, online agent Rafael was ask me some ew question and told me wat, all infirmation he gave to technical team of app Zen. SO in few hours i was get my cashback , and price was in my wallet. It already not first time i get cashback from Zen,so of course i would invite every one from you, use app and get this extra money for any goods that you can buy, uzing Zen app partners. Thank you, for tehnical team and online agent for feedback. NEVER GIVE UP, even if something happen you never planned).Im happy with Zen already 4 years and invite you to bea bit happy too).
29 March 2026
Reply from ZEN.COM
Hello,
thank you for your amazing and detailed feedback! We’re happy our Support Desk agent could help you quickly and effectively. We will pass your comment to him to make his day:)
You can count on us,
Anna, ZEN.COM
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