ZenHotels Reviews 5,236

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 403 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent service and the helpful, friendly staff. Many people appreciate the competitive pricing, often finding better deals than on other platforms or official hotel websites, and praise the convenient locations of the accommodations. However, some people were dissatisfied with the booking process, reporting issues such as hotels not having records of their reservations or being asked to pay extra upon arrival. A few other people also felt that the prices were occasionally high for certain amenities.

What people talk about most

Booking process

Consumers find the booking process to be ambiguous, with experiences varying significantly. Many reviewers... See more

Location

Customers consistently note positive experiences with location. Many reviewers highlight excellent central... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being kind,... See more

Price

Clients share positive opinions on price, often finding competitive and affordable rates. Many reviewers... See more

Service

Users describe positive interactions with service. Customers consistently praise the exceptional level of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great hotel, clean and quiet, in Las Rozas (north) - about 40 min from Madrid Airport and ~ 25 min from Chamartin, Alcobendas, Hortaleza - with nice staff, parking and breakfast. Great for families wi... See more

Company replied

Rated 4 out of 5 stars

Helpful hosts after finding a bed for us, booking.com kept sending bookings on Xmas day which didn't help after we booked a week before, clean and tidy rooms and bathrooms, shower was hanging off with... See more

Company replied

Rated 4 out of 5 stars

Good Hotel. Beautiful view on Stazione centrale - close to the metro and the central station. Very good service. The breakfast is exceptional but a bit pricey considering that there are bars that gi... See more

Company replied

Rated 4 out of 5 stars

I am happy for the booking I made in Russia during recent vacation with family. Zenhotels provided a platform to easily select hotels and to make payments in USD. There is also an option to pay direct... See more

Company replied


Company details

  1. Travel deals
  2. Hotel Supply Shop

Written by the company

ZenHotels.com is an innovative hotel booking service operating in 220+ markets owned and managed by Emerging Travel Inc team. Our mission is to help people enjoy travel in all its beauty. An excellent product, attractive pricing and outstanding customer service allows ZenHotels to provide the greatest user experience to its customers.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great little hotel

Great little hotel, excellent rooms and very clean and staff were really great as nothing eas a problem. Great location on front, food was really good. Would easily stay there again.

10 March 2026
Unprompted review
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Reply from ZenHotels

Hello! We are very glad to know that you liked the booked hotel!

Rated 5 out of 5 stars

Great staff

Great staff. They let us check in 2 hours before. The rooms are confortable and the location is great. You are able to reach the city center by metro (just 2 stations) ou by walking around 20 minutes.

9 March 2026
Unprompted review
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Reply from ZenHotels

Hello! We are very glad to know that you liked the booked hotel!

Rated 5 out of 5 stars

The room i reserved was beautiful!

The room i reserved was beautiful!! The staff was kind and friendly. I enjoyed the 4 nights i spent there. I especially love the "quiet time" from 10pm to 8am...it made resting so much easier. I will definitely be going back!

1 March 2026
Unprompted review
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Reply from ZenHotels

Hello! We are very glad to know that you liked the booked hotel!

Rated 5 out of 5 stars

Huge thanks

A huge thanks to ZenHotels for getting me such great rates on hotels- no doubt I will be recommending them to people I know 👍🏽

11 March 2026
Unprompted review
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Reply from ZenHotels

Hello! Thank you for booking with us!

Rated 4 out of 5 stars

My stay in Venice

My stay in Venice was enhanced by the quality of my hotel. It was conveniently situate not far from St. Mark's Piazza The staff were polite and helpful and my room was immaculately clean throughout my stay. I would not hesitate to return

3 March 2026
Unprompted review
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Reply from ZenHotels

Hello! We are very glad to know that you liked the booked hotel!

Rated 4 out of 5 stars

Good Hotel

Good Hotel. Beautiful view on Stazione centrale - close to the metro and the central station. Very good service. The breakfast is exceptional but a bit pricey considering that there are bars that give excellent service throughout town (price still within the standards of the industry).

Only one criticism: Mini bar - there where no snacks and the price is high -5 euros for a can of coca cola is exagerated. Small things can sour the stay.

9 March 2026
Unprompted review
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Reply from ZenHotels

Hello! We are very glad to know that you liked the booked hotel!

Rated 5 out of 5 stars

A good online hotel booking company

It was good to find an alternative online hotel booking company. We found the hotel we wanted on ZenHotels.com where the likes of Booking.com & others couldn't offer it to us.
The booking process was swift and efficient and I would book ZenHotels again without question.

1 February 2026
Unprompted review
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Reply from ZenHotels

Hello! So glad to hear you’re happy with the service — thank you for your kind words

Rated 5 out of 5 stars

Perfect Pau stay…

From booking to leaving everything went really smoothly. Arrived late on Thursday, one phone call and code accessed to enter hotel. Room was spotlessly clean, well equipped and comfortable. Would highly recommend

5 March 2026
Unprompted review
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Reply from ZenHotels

Hello! We are very glad to know that you liked the booked hotel!

Rated 5 out of 5 stars

Good location

The hotel was well situated for the centre and only short walk from train station. Located on riverside, although I was in 'attic' room i still had a pleasant view. The room was large, clean and nicely decorated. Good sized bathroom. Staff were friendly and welcoming. Good selection at breakfast.
There is stairs and lift if required

3 March 2026
Unprompted review
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Reply from ZenHotels

Hello! We are very glad to know that you liked the booked hotel!

Rated 5 out of 5 stars

A Great Experience with Easy Payments Anywhere in the World

This is truly one of the best hotel booking apps I have ever used. During my trip, it was more than just an app—it felt like a reliable travel assistant that made every booking simple and stress-free. What distinguishes it from many other platforms is its excellent and flexible payment system, which allows payments to be completed smoothly and accepted almost anywhere in the world.
The app combines ease of use, well-designed features, and a high level of reliability. I am genuinely grateful for such a well-crafted service and very happy with my experience. It will certainly remain one of my preferred travel apps in the future.

1 March 2026
Unprompted review
ZenHotels logo

Reply from ZenHotels

Hello! We are very glad to know that you liked the booked hotel!

Rated 5 out of 5 stars

Amazing

Hotel was clean, breakfast was amazing, they have English speakers which is difficult to find so it was easy to make the check-in and check-out.
Hotel is close from metro station.
We had a good experience :)

21 February 2026
Unprompted review
ZenHotels logo

Reply from ZenHotels

Hello! We are very glad to know that you liked the booked hotel!

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