I purchased a coccyx cushion for my 94 year old mother who is bedridden in a care home in Gloucestershire. The cushion has not arrived and Zenido Uk have put me onto the delivery company who have sent... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Like others have commented on here, the quality of the dog bed from Zenido is terrible... nothing like the photo on the website. Cheap & nasty rubbish at a premium price. I've learned a lesson... alwa... See more
Company replied
I regret not checking Trustpilot before buying from Zenido; I usually check Trustpilot before buying from companies I don't know, but I forgot to this time. I bought cashmere leggings from this... See more
Company replied
I ordered an extra-wide bicycle saddle via the website. Instead, I was sent a standard ergonomic saddle. I sent an email stating that this was incorrect. In response, I first received a proposal to ke... See more
Company replied
2.0
Poor
451 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Apparently I can’t give zero stars for…
Apparently I can’t give zero stars for some reason. I would if I could. My o pi aren’t spent £50.00 on a pressie for me which upon delivery was nothing like the picture. It was such poor quality. This same low quality version was on Temu for about £13. After really poor customer service I went to trading standards to complain. Unfortunately they operate from Netherlands so out of Trading Standards jurisdiction. We were offered 20% refund if we returned the goods. To China!! I can’t state my dissatisfaction enough at this company. I would never recommend them. I would do the opposite. I feel as though we have been stolen from. Please be aware if you buy from them. Set your expectations incredibly low.
Follow up
I have since replied to their response to my negative review and received zero in the way of action from them. They did state that they generally get positive feedback. You only need to look at the amount of positive and negative reviews to see clearly that’s not strictly true!
12 June 2026
Unprompted review
Reply from Zenido
Dear Rich,
Thank you for taking the time to share your experience.
It is disappointing to learn that the product you received did not meet your expectations. We understand your frustration when an item differs from what you anticipated, especially after waiting for delivery.
At Zenido, we work with carefully selected suppliers and generally receive positive feedback on our products. Nevertheless, we recognise that individual experiences may vary, and we take comments such as yours seriously.
With regard to returns, customers are entitled to return their order within 14 days of receiving their parcel. While we do not provide prepaid return labels, the applicable return conditions are outlined in our return policy and terms and conditions. The partial refund offered by our customer service team was intended as an optional alternative to a return, rather than a replacement of your return rights.
Although we understand that you are dissatisfied with the outcome, we find it unfortunate that your experience has resulted in a negative review. Our preference is always to review concerns directly with our customers and work towards a fair resolution wherever possible.
Should you be willing to discuss the matter further, we would welcome the opportunity to review your case once again. Please feel free to contact us at info@zenido.co.uk with your order number, and we will gladly take another look at the situation.
Kind regards,
Lisa
Customer Service Manager
www.zenido-shop.com
One of the worst companies I’ve had the mispleasure to deal with
As other reviewers have said. I would give this a zero if I could. They don’t care about the reviews, they don’t care about their customers. I waited 8 weeks for a complete order. I ordered 3 lamp pendants. I received 2 after about 2 weeks. One was broken and they were both pretty sub standard. Then a further 6/7 weeks for the other one!? All the while I was getting non committal emails telling me what I wanted to hear. I eventually bought replacements elsewhere. So, now I’m looking for my refund. You’d think it would be simple. But no, the non damaged items can only receive a 20% refund. Even though I’ve stated that it’s not a ‘change of mind’ as in their policy, but that they are just CRAP! Doesn’t matter. That’s their policy. AND with that refund (if I ever get it!) I can have the pleasure of returning them myself to CHINA!!! What a nonsense of a business! I don’t know how they continue to trade if these are their policies. I usually read reviews before I buy anything online from a new company, and I don’t know why I didn’t this time. More fool me! So please avoid this company at all costs.
7 June 2026
Unprompted review
Reply from Zenido
Dear Carolyn,
Thank you for your feedback.
We are truly sorry to hear that your experience with Zenido did not meet your expectations. We understand how disappointing it must have been to experience delays with your order, receive a damaged item, and feel dissatisfied with the quality of the products you received.
We sincerely apologize for the inconvenience caused by the extended delivery time. While we always do our best to deliver orders within the estimated timeframe, unforeseen delays can unfortunately occur. We understand that this has been frustrating and regret that we were unable to meet your expectations in this case.
We are also sorry to hear that one of the lamp pendants arrived damaged and that the products did not meet your expectations in terms of quality. We work with carefully selected suppliers and normally receive positive feedback on our products, which is why we take comments such as yours seriously and would like the opportunity to review this matter further.
Regarding our return policy, it is correct that we do not provide free return labels. Customers always have the right to return their order within 14 days of receiving their parcel, but the return shipping costs are the responsibility of the customer. This information is clearly stated in our return policy and terms and conditions.
We regret that your experience has led you to leave a negative review. Customer satisfaction is very important to us, and we always prefer to work directly with our customers to find a suitable solution. We therefore kindly invite you to contact us again at info@zenido.co.uk, so that we can look into your case and assist you further.
Kind regards,
Lisa
Customer Service Manager
www.zenido-shop.com
Avoid this compsny
I have had an awful experience with this company. I ordered a dinosaur inflatable tent for my Grandsons birthday. It did not arrive for 4 weeks. I was not aware ti start with that it would be coming from China. When it did arrive (2 weeks after his Birthday) the quality was awful, so unlike the description and it was frayed on a seam. The cost was £58, having seen it I would not have given £10. The company have refused to refund my money in full stating that I would have to send it back to China where it woukd be examined. They have offered 20% refund (£11.4) or a spend with their company of £70., which having now seen other reviews of their products I do not wish to do. I am apalled and feel this company should be investigated.
3 June 2026
Unprompted review
Reply from Zenido
Dear Deborah,
Thank you for your feedback. We are sorry to hear that you did not have a positive experience with Zenido. We would like to assist you further so that we can find the best possible solution.
We are sorry to hear that you are not satisfied with the quality of your order. We can assure you that we work exclusively with carefully selected suppliers from whom we normally receive a great deal of positive feedback. We would be happy to look into this matter for you.
It is correct that we do not offer a free return label. You always have the right to return your order within 14 days of receiving your parcel. All of this is clearly stated in our return policy: https://www.zenido-shop.com/policies/refund-policy.
We regret that you've still decided to leave a negative review. We always prefer to resolve complaints personally and strive to ensure customer satisfaction. We hope that you are still willing to get in touch with us at info@zenido.co.uk so that we can work together to find a suitable solution.
Kind regards,
Lisa
Customer Service Manager
www.zenido-shop.com
Rubbish bin for the shoes
I Purchased some shoes from this company zenido thay came in a tatty bag on the 17th of May and by the 1st off June thay started to come apart the quality is not good. Thay May look good on the pics but thay are not upto standard for the price let's tell the truth thay are rubbish. Will not buy from them again.
1 June 2026
Unprompted review
Reply from Zenido
Dear Ian,
Thank you for your feedback. We are sorry to hear that you did not have a positive experience with Zenido. We would like to assist you further so that we can find the best possible solution.
We are sorry to hear that you are not satisfied with the quality of your order. We can assure you that we work exclusively with carefully selected suppliers from whom we normally receive a great deal of positive feedback. We would be happy to look into this matter for you.
We regret that you've still decided to leave a negative review. We always prefer to resolve complaints personally and strive to ensure customer satisfaction. We hope that you are still willing to get in touch with us at info@zenido.co.uk so that we can work together to find a suitable solution.
Kind regards,
Lisa
Customer Service Manager
www.zenido-shop.com
Product nothing like images online, it’s a scam.
Product nothing like images online.
I bought an entrance mat from Zenido, which took 2 weeks to arrive China.
The outdoor entrance mat was effectively carpet that would blow away if left outdoors, had no groves or ridges like shown online and was not suitable for its required use.
When I requested a refund, Zenido did respond promptly but with the offer of a 10% partial refund or 50% store credit.
When I requested the address to return the mat for a full refund, I was told it needed to be returned to China within 14 days of receiving the mat, and that I needed to cover the postage.
Or if easier they would offer me 20% partial refund or 75% store credit.
Given I had already spent money on this unusable mat, I was not paying for postage to China which would probably not make it within 14 days.
I requested a 50% partial refund or I would take the matter to uk trading standards. I was given a 50% refund back onto my credit card.
This is a scam, and people should avoid buying from them.
6 May 2026
Unprompted review
Reply from Zenido
Dear customer,
Thank you for your feedback. We are sorry to hear that you did not have a positive experience with Zenido. We would like to assist you further so that we can find the best possible solution.
We are sorry to hear that you are not satisfied with the quality of your order. We can assure you that we work exclusively with carefully selected suppliers from whom we normally receive a great deal of positive feedback. We would be happy to look into this matter for you.
It is correct that we do not offer a free return label. You always have the right to return your order within 14 days of receiving your parcel. All of this is clearly stated in our return policy: https://www.zenido-shop.com/policies/refund-policy.
We regret that you've still decided to leave a negative review. We always prefer to resolve complaints personally and strive to ensure customer satisfaction. We hope that you are still willing to get in touch with us at info@zenido.co.uk so that we can work together to find a suitable solution.
Kind regards,
Lisa
Customer Service Manager
www.zenido-shop.com
I recently bought a Modong from this…
I recently bought a Modong from this site, however there failed to inform me it was not from britain there website address is in the Netherlands however when the product arrived after 4 weeks the instructions are all in Chinese and the plug is a Chinese one which has annoyed me as I have already paid 70 for it and now I have to further fork out more money for a adapter, why do theses companies make theses sites in britain with false advertisements!!
14 May 2026
Unprompted review
Reply from Zenido
Dear customer,
Thank you for your feedback. We are sorry to hear that you did not have a positive experience with Zenido. We would like to assist you further so that we can find the best possible solution.
We are sorry to hear that you've received the wrong adaptor. This was certainly not the experience we aimed to provide. We can assure you that we work exclusively with carefully selected suppliers from whom we normally receive a great deal of positive feedback. We would be happy to look into this matter for you.
We regret that your experience let to leaving a negative review. We always prefer to resolve complaints personally and strive to ensure customer satisfaction. We hope that you are still willing to get in touch with us at info@zenido.co.uk so that we can work together to find a suitable solution.
Kind regards,
Lisa
Customer Service Manager
www.zenido-shop.com
TWO MONTHS AND NO DELIVERY! TERRIBLE SERVICE!
I would give zero stars if I could! I have been waiting TWO MONTHS for lights that have still not arrived. I keep receiving generic AI generated messages apologising but giving me absolutely no resolution plan.
I can't explain the frustration this company has put me through. I have had holes in my ceiling for over a month!!
DO NOT ORDER FROM THIS COMPANY!
2 May 2026
Unprompted review
Reply from Zenido
Dear Alessio,
Thank you for your feedback. We’re sorry to hear that you didn’t have a pleasant experience with Zenido, and we’d be happy to help you find a solution.
We understand that you’re unhappy with the delivery timeframe. Processing your order can take 1–3 working days, and shipping 7–12, with a maximum of 15 days in total. Unfortunately, we don’t always have control over possible delays, but we always do our very best to deliver all orders within the promised timeframe. We would like to offer our sincere apologies for this.
We would also like to inform you that our product photos may differ from how the product looks in real life. Unfortunately, we have no control over this, as it can vary depending on your screen’s colour settings. This is also clearly stated in our terms and conditions.
We are sorry to hear that you have left a negative review. Nevertheless, we hope you will give us the chance to work together to find a suitable solution. You can contact us at info@zenido.co.uk.
Kind regards,
Lisa
Customer Service Manager
www.zenido-shop.com
AVOID POOR QUALITY VERY POOR CUSTOMER…
AVOID POOR QUALITY VERY POOR CUSTOMER SERVICE. SIZING NOTHING LIKE UK SIZING. THEY REFUSE TO REFUND YOU SEND UNTOLD NUMBER OF EMAILS OFFERING ANYTHING OTHER THAN A FULL REFUND.IM AT 11 EMAILS AND COUNTING. PLEASE AVOID BUYING FROM THIS COMPANY. THE BEST THING THAT CAN HAPPEN TO THIS COMPANY IS TO GO BUST. I WOULD LOVE TO ADD A PHOTO SO PEOPLE CAN SEE WHAT IM SAYING
21 May 2026
Unprompted review
Reply from Zenido
Dear Gary,
Thank you for your additional feedback. As mentioned in our previous response, we are sorry to hear that you remain dissatisfied with your experience.
We would like to reiterate that the partial refund offered was intended as an alternative solution to save you the inconvenience and cost of returning the item to our warehouse. Of course, you still have the right to return your order within 14 days in accordance with our return policy.
We have already responded to your concerns by email and remain willing to work together to find a suitable resolution. Please feel free to contact us again at info@zenido.co.uk if you would like further assistance.
Kind regards,
Lisa
Customer Service Manager
www.zenido-shop.com
SCAM!!
SCAM!!! I ordered 2 lamps in march and they were never delivered. They refuse to pay me my money back (290 euros) Biggest scam out there.
27 May 2026
Unprompted review
Reply from Zenido
Hi Jessie,
Thank you for your feedback. We are sorry to hear that you did not have a pleasant experience with Zenido, and we would be happy to help you find a suitable solution.
It's indeed strange that you've never received your package. We want to look into this matter as soon as possible as it sounds like their is a misunderstanding. Therefor we would like to ask you to email us at info@zenido.co.uk with your order number so we can contact our supplier about the order.
Kind regards,
Lisa
Customer Service Manager
www.zenido-shop.com
It's a fake company.
The Address on their site (kalf 194, zaandam, nl) is not a shop but a normal house!!! Their phone number is not existing. Don't buy anything, they are fake!!!!
27 May 2026
Unprompted review
Reply from Zenido
Hi Henk,
Thank you for your feedback. We are sorry to hear that you did not have a pleasant experience with Zenido, and we would be happy to help you find a suitable solution.
We would like to clarify that we are only reachable by email via info@zenido.nl. Unfortunately, we are not available by phone, this is clearly stated on our website. Our customer service team is available Monday through Friday, from 09:00 to 17:00.
We regret that you choose to write a negative review. We always prefer to resolve complaints personally and strive to ensure customer satisfaction. We hope that you are still willing to get in touch with us at info@zenido.nl so that we can work together to find a suitable solution.
Kind regards,
Lisa
Customer Service Manager
www.zenido.nl
WARNING!
Came here to warn everyone (like many other posters before me). The company are thieves. I ordered a lamp which took 2 months to arrive directly from China and then arrived all shattered. The company refused point blank to refund the monies and have now gone completely silent, having clearly stolen my £100. I started a chargeback claim via my bank which is ongoing. If this does not resolve the issue, I will be commencing a legal claim via the European Small Claims Procedure. For anybody experiencing issues like this, please know you have rights and avenues to recover your money. Chargeback via your bank is a very easy process, and if needed, the small claims procedure is easy and straightforward as well (you can complete the relevant forms yourself). Do not let them get away with your money. But if you can help it, stay away from this dodgy horrible company and do not buy anything. I will also be reporting them to the relevant UK trading standards authorities as they should not be allowed to operate in the UK based on their customer-scamming tactics and refusing genuine refunds.
13 March 2026
Unprompted review
Reply from Zenido
Dear Dorota,
Thank you for your feedback. We are very sorry to hear about your experience and completely understand your frustration regarding the damaged product you received.
You are absolutely correct that customers are entitled to a refund or suitable solution when a product arrives defective or damaged. It is therefore very concerning to hear that this was not properly offered to you, and we sincerely apologize for this experience. If an item is received defective or damaged, we always aim to review the matter carefully and provide an appropriate solution. We apologize if this was not clearly communicated or resolved properly during your earlier contact with us.
Could you please contact us again at info@zenido.co.uk with your order number and clear photos of the damaged lamp? Once we receive these details, we will review the situation immediately and do our best to assist you further with an appropriate solution.
Kind regards,
Lisa
Customer Service Manager
www.zenido-shop.com
SCAM SCAM SCAM
Where to start. After months of chasing this company as to where my item was....it was attempted to be delivereed 1 month ago (2 months late). Due to me being out of the country I was told it would be returned to sender and I would receive a refund. That was 1 month ago, the tracking has not changed and Zenido are not answering my emails.
This company is a SCAM, AVOID AVOID AVOID. I will be seeking legal action.
8 April 2026
Unprompted review
Reply from Zenido
Dear James,
Thank you for your updated feedback.
We are sorry to hear that you remain dissatisfied with your experience. After reviewing your case again, we would like to clarify the situation regarding your order.
The original shipment was unfortunately returned during transit. Once this was confirmed, a replacement package was arranged and shipped to you at no additional cost. According to the tracking information provided by the carrier, the replacement parcel successfully arrived in your destination country and was made available for collection at your local post office after delivery attempts were unsuccessful.
Our customer service team contacted you multiple times regarding the status of the shipment and informed you that the parcel was available for collection. We also provided the available tracking updates throughout the process. Unfortunately, the parcel was not collected and was therefore scheduled to be returned to the sender.
Although orders that are not claimed at the local depot are normally not eligible for a full refund under our policy, we nevertheless decided to issue a full refund as a gesture of goodwill in order to resolve the matter fairly.
We sincerely regret that this experience did not meet your expectations and apologize for the inconvenience caused. Customer satisfaction remains very important to us, and we always aim to find reasonable solutions in difficult situations.
Kind regards,
Lisa
Customer Service Manager
www.zenido-shop.com
I wish I read the customers reviews…
I wish I read the customers reviews before I bought from them
I ordered an elegant linnen dress in light blue color. What they sent me was something I cant even describe, badly made, poor quality fabric and the color completely wrong, the dress looked like cheap workers overall, not worth the money I paid
When I complain to their customer services, I was offered 20% refund or 60% voucher which was laughable.
Their other option was to sent the dress back to China which would cost me more than I paid for the dress
It is obviously their standard procedure to discourage giving the refund and keeping the money
It was the worst experience of shopping I have ever had, it cost me loosing my money
This company needs to be reported and stopped trading
Their words are that "they strive to ensure the customers satisfaction "
Big joke!
18 May 2026
Unprompted review
Reply from Zenido
Dear Danuta,
Thank you for your feedback. We are sorry to hear that you did not have a positive experience with Zenido. We would like to assist you further so that we can find the best possible solution.
We are sorry to hear that you are not satisfied with the quality of your order. We can assure you that we work exclusively with carefully selected suppliers from whom we normally receive a great deal of positive feedback. We would be happy to look into this matter for you.
It is correct that we do not offer a free return label. You always have the right to return your order within 14 days of receiving your parcel. All of this is clearly stated in our return policy: https://www.zenido-shop.com/policies/refund-policy.
We regret that you aren't satisfied with our offer. We always prefer to resolve complaints personally and strive to ensure customer satisfaction. We hope that you are still willing to get in touch with us at info@zenido.co.uk so that we can work together to find a suitable solution.
Kind regards,
Lisa
Customer Service Manager
www.zenido-shop.com
Wrong size sent but corrected without any hassle
When the shoes arrived they were not the right size. I contacted the company and had very good service. The correct size shoes were replaced, after sending a photo of the wrong size, and they arrived quite quickly considering that they came from China.
15 May 2026
Unprompted review
Reply from Zenido
Hi Margaret,
Thank you for your review! We are happy to hear that you've had a positive experience with us:)
This is a scam
This is a scam. The item is totally different from the one shown in their website. The quality is very poor. And when we tried to return the item, it is to be sent to China and we had to wait for months to come and ended up being returned to us.
15 May 2026
Unprompted review
Reply from Zenido
Dear customer,
Thank you for your feedback. We are sorry to hear that you did not have a positive experience with Zenido. We would like to assist you further so that we can find the best possible solution.
We are sorry to hear that you are not satisfied with the quality of your order. We can assure you that we work exclusively with carefully selected suppliers from whom we normally receive a great deal of positive feedback. We would be happy to look into this matter for you.
It is correct that we do not offer a free return label. You always have the right to return your order within 14 days of receiving your parcel. All of this is clearly stated in our return policy: https://www.zenido-shop.com/policies/refund-policy.
We regret that you aren't satisfied with our offer. We always prefer to resolve complaints personally and strive to ensure customer satisfaction. We hope that you are still willing to get in touch with us at info@zenido.co.uk so that we can work together to find a suitable solution.
Kind regards,
Lisa
Customer Service Manager
www.zenido-shop.com
They sent me a fake
They sent me a fake, low-quality, product shipped from China. I received items that do not match website images, which has a strong chemical odor. Poor customer support and refused to refund me and to pay for the shipping costs.
23 April 2026
Unprompted review
Reply from Zenido
Dear Mologadi,
Thank you for your feedback. We are sorry to hear that you did not have a positive experience with Zenido. We would like to assist you further so that we can find the best possible solution.
First of all, we would like to clarify that we work exclusively with carefully selected suppliers from whom we normally receive a great deal of positive feedback. We would be happy to look into this matter for you.
It is correct that we do not offer a free return label. You always have the right to return your order within 14 days of receiving your parcel. All of this is clearly stated in our return policy: https://www.zenido-shop.com/policies/refund-policy.
We regret that you aren't satisfied with our offer. We always prefer to resolve complaints personally and strive to ensure customer satisfaction. We hope that you are still willing to get in touch with us at info@zenido.co.uk so that we can work together to find a suitable solution.
Kind regards,
Lisa
Customer Service Manager
www.zenido-shop.com
I purchased a pop up bed tent for our…
I purchased a pop up bed tent for our grandson
To start with I was worried after seeing the reviews
I emailed customer service and they always replied promptly and did help as much as possible
After 30 days I sent an email asking for a refund I know it comes from china but 30 days seemed a long time
Any way the same day it turned up
For the price it’s OK works
It could do with another pole in the middle but it’s cheap what do you expect
Our Grandson loves it.
It’s easy to put up He is happy we are happy
I emailed the company back saying it had arrived and they offered me a partial refund for my long wait time
That arrived in my bank today 3 days from delivery
So we all happy
29 April 2026
Unprompted review
Reply from Zenido
Hi Kim,
Thank you for your positive feedback! We are happy to hear that you are satisfied with your order:)
I'm not happy with the item I bought…
I'm not happy with the item I bought from you
2 May 2026
Unprompted review
Reply from Zenido
Hi Morgan,
Thank you for your feedback.
Could you please send us an email at info@zenido.co.uk, including your order number and a description of any issues you are experiencing? This will allow us to assist you more effectively.
Thank you in advance.
Kind regards,
Lisa
Customer Service Manager
www.zenido-shop.com
Bought 2 night lights for my autistuc…
Bought 2 night lights for my autistuc children, paid £68.80 plus £2.50 shipping protection, only for my items to be delivered today, damaged (boxes bent far into itself) and completely different to what I ordered on the website and upon googling the items i recieved, they are incredibly cheap versions of what I believed I had ordered, available for £5.00 on almost every store in the google search - i Paid £34 x2 and taking action against them via my bank. Extremely poor quality products and not worth paying 7x over the average price. Awful thieves. Sophosticated scammers for sure.
Editing following emails with Zenido who want me to return the items to an address in china in order to get my refund. The address in china is not recognised as a merchant address, therefore a returns label cannot be generated for Zenido.. A Scam so they can say they did not recieve the return. Investigation started via my bank.
1 May 2026
Unprompted review
Reply from Zenido
Dear Charly,
Thank you for your feedback. We’re sorry to hear that your experience with Zenido did not meet your expectations, and we would like to assist you in finding a suitable solution.
We’re sorry to hear that you are not satisfied with the quality of the product. Please know that we work exclusively with carefully selected suppliers from whom we normally receive very positive feedback. We would be happy to look into this matter further based on your specific case.
Regarding the condition of the packaging, this is certainly not how your order should arrive. We sincerely apologise for this and would like to investigate what may have happened during transit.
We regret that your experience has led to this review. We would very much appreciate the opportunity to review your case personally and work towards a suitable resolution. Please contact us at info@zenido.co.uk
with your order details so we can assist you further.
Kind regards,
Lisa
Customer Service Manager
www.zenido-shop.com
Drop shoppers from China!
Drop shoppers from China!
Awful customer service, no full refund offered.
Shonky outfit.
Check Dutch consumer law to attempt to get refund if you get caught out.
3 April 2026
Unprompted review
Reply from Zenido
Dear Customer,
Thank you for your review. We are sorry to hear that your experience with Zenido was not as expected. We would be happy to work with you to find a suitable solution.
Please note that we ship our products directly from our suppliers. We carefully select our partners and typically receive very positive feedback regarding their service and product quality.
According to our policy, it is always possible to return an order after it has been delivered, within the applicable return period. This right is clearly outlined in our returns policy and is fully honored by us.
We are also sorry to hear that you feel our customer service has not been helpful. This is not the experience we aim to provide, and we take your feedback seriously.
We regret that your experience has led to this review and would greatly appreciate the opportunity to look into your case personally and work towards an appropriate resolution. Please contact us at info@zenido.nl, including your order details, so we can assist you further.
Kind regards,
Lisa
Customer Service Manager
www.zenido.nl
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.