Zenido Reviews 

451
TrustScore 2 out of 5

2.0

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Rated 1 out of 5 stars

I purchased a coccyx cushion for my 94 year old mother who is bedridden in a care home in Gloucestershire. The cushion has not arrived and Zenido Uk have put me onto the delivery company who have sent... See more

Rated 1 out of 5 stars

Like others have commented on here, the quality of the dog bed from Zenido is terrible... nothing like the photo on the website. Cheap & nasty rubbish at a premium price. I've learned a lesson... alwa... See more

Company replied

Rated 2 out of 5 stars

I regret not checking Trustpilot before buying from Zenido; I usually check Trustpilot before buying from companies I don't know, but I forgot to this time. I bought cashmere leggings from this... See more

Company replied

Rated 5 out of 5 stars

I ordered an extra-wide bicycle saddle via the website. Instead, I was sent a standard ergonomic saddle. I sent an email stating that this was incorrect. In response, I first received a proposal to ke... See more

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2.0

Poor

TrustScore 2 out of 5

451 reviews

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Rated 1 out of 5 stars

Cancellation and refund process challenged

We experienced an inaccurate product description, inaccurate and confusing process updates, refusal to accept cancellation of order despite clear evidence confirmed by Zenido that it was still in processing in China (somewhere!) which contradicts their '24 -hour cancellation'.The China return address was unverifiable, the original shipping source was unobtainable and accurate logistics info not forthcoming. Their client-paid China return policy also and cancellation policy can be challenged through Dutch consumer law, with the correct legal pressure.

14 April 2026
Unprompted review
Zenido logo

Reply from Zenido

Hi Charles,

Thank you for your feedback.

We’re sorry to hear that your experience with Zenido did not meet your expectations. We would be glad to work with you to find a suitable solution.

Unfortunately, we were unable to cancel your order as it had already been shipped at the time of your request. We contacted our supplier immediately, but they were no longer able to stop the shipment.

We understand that this may be frustrating, and we would really appreciate the opportunity to review your case in more detail and find an appropriate resolution for you. Please feel free to contact us at info@zenido.nl, including your order details, so we can assist you further.

Kind regards,
Lisa
Customer Service Manager
www.zenido.nl

Rated 1 out of 5 stars

Low quality used goods sent

I am adding extra details as requested by TrustPilot:

On 18 March I received goods from Zenido that were of substantially lower quality than advertised. Also the packaging looked like it had been tampered with. I contacted Zenido an sent them pictures as evidence and received this response:

‘Hello Syeda,

Thank you for contacting us. We're truly sorry to hear that your order didn’t meet your expectations. We want to make this experience right for you while minimizing inconvenience.

Instead of going through the process of returning the item, we’d like to offer you two convenient options:

Option 1: 10% Partial Refund

• You will receive 10% of your order amount back to your original payment method. You get to keep the item – no need to ship it back or wait for return processing.

Option 2: 50% Store Credit

• Receive 50% of your original order value as store credit. Use it anytime on future purchases with us.

These options are designed to save you time, effort, and potential return shipping costs — while still acknowledging the issue and providing compensation.

Please let us know which option works best for you. If you have questions, we’re here to help.

Best regards,
Ron’

I then went on to explain that I didn’t want to keep the product as it was not as described on the website. Then I was told that I would have to send it at my own expense to China. Zenido traded as a European company, and the cost of a clock would outweigh the clock itself!

This has been ongoing and they repeatedly send the same email. I have contacted trading standards who say that they are required by consumer law to arrange for a collection and provide a full refund in the event that the product does not match its description and below the quality advertised. I believe they are using an AI to send standardised emails rather than deal with the complaints, because each time, they simple amend the percentage discount.

—————————————

I am extremely dissatisfied with my experience purchasing from Zenida and have serious concerns regarding their business practices.

The product I received was materially different from how it was presented online. The images used on their website appear highly misleading, giving the impression of a premium, well-crafted item, whereas the actual product is of significantly lower quality in terms of materials, finish, and overall appearance. This raises concerns of misrepresentation under consumer protection laws.

In addition, the company appears to present itself as a European-based brand, yet the product is manufactured and shipped from China. This lack of transparency is concerning and may mislead consumers about the origin and expected quality of the goods.

The condition of the delivery was also unacceptable. The item arrived in a damaged box that had clearly been opened and re-taped. This raises serious concerns about handling and possible tampering prior to delivery, and falls below reasonable expectations for goods supplied in satisfactory condition.

Customer service has been particularly problematic. Responses appear automated and repetitive, failing to meaningfully engage with or address the substance of my complaint. Despite clearly outlining the issues, I have received generic replies that do not resolve the matter, which suggests an absence of genuine customer support.

Furthermore, I have been informed that in order to obtain a refund, I must return the item to China at my own expense, after which it will be “inspected” before any refund is considered. The cost of returning a large item such as a clock internationally is substantial, and it is difficult not to view this requirement as a deliberate deterrent to prevent customers from exercising their right to a refund.

This approach appears inconsistent with basic consumer rights principles, particularly where goods are not as described or are not of satisfactory quality. Requiring consumers to bear excessive international return costs in such circumstances is unreasonable and unfair.

Overall, this has been a highly disappointing experience. I would strongly caution others before purchasing, given the concerns around misleading presentation, lack of transparency, poor delivery condition, and obstructive after-sales practices.‘

2 February 2026
Unprompted review
Zenido logo

Reply from Zenido

Dear Syeda,

Thank you for your feedback. We’re sorry to hear that your experience with Zenido did not meet your expectations, and we would like to assist you in finding a suitable solution.

We’re sorry to hear that you are not satisfied with the quality of the product. Please know that we work exclusively with carefully selected suppliers from whom we normally receive very positive feedback. We would be happy to look into this matter further based on your specific case.

Regarding the condition of the packaging, this is certainly not how your order should arrive. We sincerely apologise for this and would like to investigate what may have happened during transit.

With regard to shipping, it is correct that some of our products are shipped directly from our suppliers. This is also outlined in our policies. We always aim to be as transparent as possible and ensure customers are informed about delivery expectations.

Regarding returns, you always have the option to return your order within 14 days of receiving it. Return costs are the responsibility of the customer, as stated in our return policy. Once the item is received and inspected, a refund can be processed accordingly.

We’re also sorry to hear that you feel our customer service has not been helpful. This is not the experience we aim to provide, and we take this feedback seriously.

We regret that your experience has led to this review. We would very much appreciate the opportunity to review your case personally and work towards a suitable resolution. Please contact us at info@zenido.co.uk
with your order details so we can assist you further.

Kind regards,
Lisa
Customer Service Manager
www.zenido-shop.com

Rated 1 out of 5 stars

Basically a pricier version of Shein, same quality

Basically a beefed up pricier version of Shein, with the same quality stuff though and a lot less choice.

So if you do want Shein quality level stuff, just get it for half of price there instead. A lot of images look like they have been "borrowed" from there. This company 100% ships from China and will take about two weeks to arrive in UK.

JUST DONT WASTE TIME AND MONEY

24 April 2026
Unprompted review
Zenido logo

Reply from Zenido

Dear Tomas,

Thank you for your feedback. We’re sorry to hear that you didn’t have a pleasant experience with Zenido, and we’d be happy to help you find a solution.

We're sorry to hear that you're not satisfied with the quality of our products, please know that we work exclusively with carefully selected suppliers from whom we normally receive very positive feedback. We would be happy to look into this matter for you.

We would like to kindly invite you to contact us at info@zenido.co.uk so we can review your situation personally and offer a tailored solution. Your satisfaction is very important to us, and we are committed to resolving any concerns as quickly and effectively as possible.

We look forward to hearing from you.

Kind regards,
Lisa
Customer Service Manager
www.zenido-shop.com

Rated 1 out of 5 stars

Their 14 day return policy is farcical

This is a classic dropshipping scheme, and their 14 day return policy is farcical, they offer a 10% refund and let you keep it, or send it back to China on your own expense, which I'm not even sure it will result in a full refund.

I have received an item that did't match the description. Zenido's support agrees the item is not conforming. However they still refuse to issue a full refund, unless I pay for the return back to a warehouse in China, and they 'inspect it', which honestly sounds like a long shot. Every time I ask them to pay for the return, they make up some false terms and conditions. Very likely using a chatbot that's hallucinating terms and conditions.

Their support answers back on a daily basis, but they are just trying to buy time and tire you down untill you give up.

If you want a refund from this company, dont waste too much time with their support. Ron seems to be very polite and responsive but eventually he's not there to help you.

Edit: They offered partial refunds, up to 50%, but demand I delete my review first.

17 April 2026
Unprompted review
Zenido logo

Reply from Zenido

Dear Yannis,

Thank you for your feedback. We’re sorry to hear that you didn’t have a pleasant experience with Zenido, and we’d be happy to help you find a solution.

We're sorry to hear that you're not satisfied with the quality of our products, please know that we work exclusively with carefully selected suppliers from whom we normally receive very positive feedback. We would be happy to look into this matter for you.

Regarding returns: you always have the option to return items within 14 days of receiving your order. However, you are responsible for the return costs. This is clearly stated in our terms and conditions.

We would like to kindly invite you to contact us at info@zenido.co.uk so we can review your situation personally and offer a tailored solution. Your satisfaction is very important to us, and we are committed to resolving any concerns as quickly and effectively as possible.

We look forward to hearing from you.

Kind regards,
Lisa
Customer Service Manager
www.zenido-shop.com

Rated 1 out of 5 stars

Must be using less than snail mail

Must be using less than snail mail, as after 4 days, nothing has arrived and no communications from the company. They don’t deserve to be trading! Now contacted me to say that the product is out of stock and they are cancelling the order and sending a refund. Surely they could have told me this earlier.

13 April 2026
Unprompted review
Zenido logo

Reply from Zenido

Hi Jayo,

Thank you for your feedback.

First of all, we would like to clarify our delivery times, as we believe there may have been a misunderstanding. Our delivery timeframes are clearly stated in our terms and conditions. Processing your order can take 1–3 working days, and shipping typically takes 7–12 working days, making a maximum of 15 days. We always do our utmost to deliver all orders within the promised timeframe.

We do agree that it is unusual that you have not yet received a response from our customer service team. We will look into this immediately and get back to you as soon as possible.

We are sorry to see that you have already posted a negative review. We would kindly invite you to contact us directly at zenido.co.uk so that we can offer you a personalised solution. We always prefer to resolve any issues directly and aim to ensure all our customers are satisfied.

Kind regards,
Lisa
Customer Service Manager

Rated 1 out of 5 stars

This product took 3 weeks to come

This product took 3 weeks to come. Clearly directly from China. Poor quality product at very high price.

Customer services was good with my return

12 April 2026
Unprompted review
Zenido logo

Reply from Zenido

Hi John,

Thank you for sharing your feedback. We’re truly sorry to hear that your experience with Zenido did not meet your expectations. We always aim to provide our customers with high-quality products and excellent service.

Firstly we want to apologise for the delay in our delivery. We can assure you that we always try our hardest to make sure our customers receive their packages as soon as possible. Our apologies for the delay.

We're sorry to hear that you're not satisfied with the quality of our products, please know that we work exclusively with carefully selected suppliers from whom we normally receive very positive feedback. We would be happy to look into this matter for you.

We would like to kindly invite you to contact us at info@zenido.co.uk so we can review your situation personally and offer a tailored solution. Your satisfaction is very important to us, and we are committed to resolving any concerns as quickly and effectively as possible.

We look forward to hearing from you.

Kind regards,
Lisa
Customer Service Manager
www.zenido-shop.com

Rated 1 out of 5 stars

SCAM COMPANY - AVOID!!!

Update 20/05/2026: Order tracking has not moved, I have demanded a refund and I keep gettig fobbed off by excuses. I would urge anyone to avoid this company at all costs.

UPDATE 21/04/2026: Order tracking has not moved, still 'in transit' from China. It has now been nearly 2 months since my failed first order was re-ordered. I have complained to customer service and been dealt with by Ron, we have exchanged numerous emails on different occasions, and all I am being told is: please wait. I have demanded a refund, but nothing. This company is a scam, DO NOT ORDER FROM THEM. I am seaking legal advice and I will happily pay out of my own pocket to close them down.

ORIGINAL REVIEW: I have been waiting now for 1 month for my order to arrive. The first one got sent back to China before being delivered, the second order still says 'in transit'. I have spoken twice to Ron in Customer Support and demanded a refund, but they won't do this. As such I am speaking with my lawyer regarding next steps.

7 April 2026
Unprompted review
Zenido logo

Reply from Zenido

Dear Jake,

Thank you for your feedback. It is indeed strange that, after waiting for a month, you still haven’t received your order. This is, of course, not how things should be. We have contacted our supplier immediately to find out what went wrong and will get back to you as soon as we know more. We can assure you that we will provide you with a suitable solution.

If you have any further questions, please do not hesitate to contact us at info@zenido.co.uk. We will also contact you via this email address as soon as we know more.

Kind regards,

Lisa
Customer Service Manager
www.zenido-shop.com

Rated 1 out of 5 stars

I purchased an item based on a photo…

I purchased an item based on a photo they were trying to pass off as a fluffy sturdy dog bed, but what I received was a flatter bed that doesn’t even fill in the casing it comes in. I asked for a refund since it was not used and I was not happy with the product and it doesn’t even come close to resembling the product sent to me. I was was they’d give me only 10% back of my money and that I could keep the pillow. Well I guess it wasn’t worth anything since they did not want it back. I would NEVER recommend this company to anyone.

This is a lie about 14 day refund because your company only wanted to offer me 10-% of my total cost back and I only just receive it

4 April 2026
Unprompted review
Zenido logo

Reply from Zenido

Dear Karen,

Thank you for your feedback. We’re sorry to hear that you didn’t have a pleasant experience with Zenido, and we’d be happy to help you find a solution.

Regarding quality: perceptions of quality can vary from product to product. We work exclusively with carefully selected suppliers from whom we normally receive a great deal of positive feedback. We’d be happy to look into this for you.

We would also like to inform you that our product photos may differ from how the product looks in real life. Unfortunately, we have no control over this, as it can vary depending on your screen’s colour settings. This is also clearly stated in our terms and conditions.

Regarding returns: you always have the option to return items within 14 days of receiving your order. However, you are responsible for the return costs. This is clearly stated in our terms and conditions.

We are sorry to hear that you have left a negative review. Nevertheless, we hope you will give us the chance to work together to find a suitable solution. You can contact us at info@zenido.co.uk.

Kind regards,

Lisa
Customer Service Manager
www.zenido-shop.com

Rated 5 out of 5 stars

Gorgeous cutlery set

Gorgeous cutlery set, looks so pretty and expensive! For a good price.

Customer service has been impeccable - a few items arrived slightly damaged and after I emailed I received instant correspondence and was then sent replacement items.

Lots of compliments on the cutlery set, would purchase here again

3 April 2026
Unprompted review
Rated 1 out of 5 stars

Complete rubbish

I've given 1 star, but really should be ZERO star. I ordered a pair of Luxury leather clogs, what arrived are nothing like the description, plastic top, not even cheap leather, hard plastic inflexible sole.
It's a shame they have to go to landfill, but burning them would create more pollution than they made in production. I'm fed up of getting Chinese rubbish after ordering items which I believe to be good quality from the description and photo.

17 March 2026
Unprompted review
Zenido logo

Reply from Zenido

Hi Andrew,

Thank you for sharing your feedback. We’re truly sorry to hear that your experience with Zenido did not meet your expectations. We always aim to provide our customers with high-quality products and excellent service.

We're sorry to hear that you're not satisfied with the quality of our products, please know that we work exclusively with carefully selected suppliers from whom we normally receive very positive feedback. We would be happy to look into this matter for you.

We regret that your experience led to a negative review. We always prefer to resolve issues directly and ensure our customers are satisfied with the outcome.

Please don’t hesitate to contact us again at info@zenido.co.uk, and we’ll do our best to find a suitable solution together.

Kind regards,
Lisa
Customer Service Manager
www.zenido.co.uk

Rated 3 out of 5 stars

Item was definitely direct from China

Item was definitely direct from China! It was not as described by any means. It was made of poor quality materials and the glasses lens were ineffective.
£30 wasted!
*ps on contacting the supplier, who was most agreeable and helpful, I was given a full refund!! *

30 March 2026
Unprompted review
Zenido logo

Reply from Zenido

Dear customer,

Thank you for sharing your feedback. We’re truly sorry to hear that your experience with Zenido did not meet your expectations. We always aim to provide our customers with high-quality products and excellent service.

We're sorry to hear that you were not satisfied with the quality of the product. Please know that we work exclusively with carefully selected suppliers, from whom we normally receive very positive feedback.

That said, we’re very pleased to hear that you were satisfied with the support provided and that we were able to resolve the situation with a full refund. It’s important to us that we find a suitable solution when something doesn’t go as expected.

If there’s anything further we can assist you with, please don’t hesitate to contact us at info@zenido.co.uk — we’re always here to help.

Kind regards,
Lisa
Customer Service Manager
www.zenido.co.uk

Rated 1 out of 5 stars

Another cheap rip off company where…

Another cheap rip off company where returns have to be sent abroad at huge cost. You decide

8 March 2026
Unprompted review
Zenido logo

Reply from Zenido

Dear Deborah,

Thank you for your feedback. We are sorry to hear that you did not have a positive experience with Zenido. We would like to assist you further so that we can find the best possible solution.

First of all, we would like to clarify that we work exclusively with carefully selected suppliers from whom we normally receive a great deal of positive feedback. We would be happy to look into this matter for you.

It is correct that we do not offer a free return label. You always have the right to return your order within 14 days of receiving your parcel. All of this is clearly stated in our return policy: https://www.zenido-shop.com/policies/refund-policy.

We regret that you aren't satisfied with our offer. We always prefer to resolve complaints personally and strive to ensure customer satisfaction. We hope that you are still willing to get in touch with us at info@zenido.co.uk so that we can work together to find a suitable solution.

Kind regards,
Lisa
Customer Service Manager
www.zenido-shop.com

Rated 1 out of 5 stars

Very poor service

Very poor service. I ordered lamps 4 months ago and they have still not arrived. Now I'm told they are at our local post office with no waybill or tracking number ? seriously do not use them.

19 December 2025
Unprompted review
Zenido logo

Reply from Zenido

Dear Michelle,

Thank you for your feedback. We are sorry to hear that you are not satisfied with your experience at Zenido.

This is indeed unusual and certainly not the level of service we aim to provide. We would like to sincerely apologise for any inconvenience caused. We would really appreciate the opportunity to look into this for you and resolve the issue as quickly as possible. Could you please contact our customer support team at info@zenido.co.uk
with your order details?

We are doing everything we can to ensure your order arrives as soon as possible. Once again, please accept our sincere apologies for the inconvenience.

We kindly invite you to contact us again at info@zenido.co.uk so we can assist you further.

Kind regards,

Lisa
Customer Service Manager
www.zenido-shop.com

Rated 1 out of 5 stars

Unsafe Lamp - Fire Hazard

I wish I checked here before buying. I am negative review number 174. My goodness what a bad company with shocking reviews.

Zendio is a company that operates on extremely poor morals. They sell cheap poor quality items directly from manufacturers in China. But please, don't take my word, they have over 200 reviews claiming product deficiencies & poor craftsmanship. Yet, they respond claiming everyone else is wrong & they are right.

There respondents Mark & Lisa also do not care about customer service as we can see here in their replies to reviews. Snarky, unprofessional & just humorous in a way to see a company behave so poorly. Incredibly embarrassing from a professional & ethical standpoint, such shame this company is in the Netherlands.

Companies like Zenido just want your cash. They will sell you any piece of crap just for your money. They do not care about quality or safety. This is why Zenido dropship, it's easy money for them. I dont even think they have seen most of their items as the photos on the website massively differ to what you receive. I suggest never to buy anything from these crooks. They are not professional & pray on customers who give them an opportunity. Companies like this need to cease trading & feel shame for such shoddy service. We are in 2026 & these companies still exploit consumer law & consumers for a quick buck.

I am confident mark will respond under here completely oblivious to this poor service & praise Zenido.

Please look at the reviews, there are many claiming unsafe & poorly made items along with people not receiving some stuff at all.

They have taken my cash & supplied dangerous goods, I will be contacting my bank for the refund like other reviewers suggest.

12 March 2026
Unprompted review
Zenido logo

Reply from Zenido

Dear Dan,

Thank you for your feedback.

We are sorry to hear that you have had this experience and that the product did not meet your expectations. This is certainly not the experience we aim to provide, and we take such feedback seriously.

We would like to emphasise that we work with carefully selected suppliers and strive to offer products of good quality. It is therefore disappointing to hear that your experience did not reflect this.

We also do not fully recognise the situation as described. Our intention is always to assist customers in a professional and helpful manner and to work towards an appropriate resolution. We regret that this has not been your impression.

Regarding your concerns about safety, we take such matters very seriously. We kindly ask you to contact us at info@zenido.co.uk
with further details so that we can investigate this thoroughly and provide appropriate support where necessary.

We remain open to finding a suitable solution and are happy to assist you further.

Kind regards,
Lisa
Customer Service Manager
Zenido

Rated 1 out of 5 stars

Almost a scam

It's very hard to believe companies such as Zenido exist in our beautiful country, The Netherlands. Their website it's packed full of lies, and I strongly believe that it is in fact a Chinese company operating a .nl website. Their delivery times are not stated when placing an order and everything on the website is designed to make customers think that they are actually buying from a serious Dutch company. They dont have items in stock, everything comes directly from China and takes a very, very long time. I've paid and placed my order on the 5th of March and still didn't receive it. It's a very intelligent scam. Also, their tracking system is updating only every few days which is very unusual. Ordering from BOL.com or Ally Express is much safer with lower prices and a much faster delivery. Thumbs down for Zenido. I hope the consumer protection services will close them down.

23 March 2026
Unprompted review
Zenido logo

Reply from Zenido

Hello George,

We are indeed a Dutch company, and our company details, Chamber of Commerce (KvK) number, and VAT number are clearly stated on our website. In addition, our shipping times are transparently outlined in our shipping policy, which you can review before placing an order. You also receive a confirmation email immediately after your purchase, in which the delivery times are clearly mentioned.

It is correct that our products are shipped directly from our supplier, and this is also clearly stated in our policies. That said, if you placed an order on the 5th and have not yet received it, that is not as expected. We therefore recommend contacting us at info@zenido.nl so we can investigate what may have gone wrong and work towards an appropriate solution.

We also do not fully understand why you did not contact our customer service and instead labeled us as unsafe, as delivery issues can occasionally occur with any company, and we would have been happy to resolve this for you. We kindly invite you to get in touch with our customer service so we can find a suitable solution together and, if necessary, arrange a refund.

Kind regards,
Mark

Rated 1 out of 5 stars

I do not recommend Zenido

I ordered what was described and pictured as a stained glass ornament. When it arrived it was painted metal. I contacted Zenido customer services with photos and requested to return it for a refund. They offered either a 10% partial refund or 50% store credit. When I expressed disappointment at this, the offer was increased to a 15% partial refund or 60% store credit. I accepted the partial refund and wrote a Trustpilot review. Zenido then contacted me to request that I remove or amend my review. I said I'd be happy to delete it if I received a full refund as I felt this was the only fair resolution. The best they felt they could do was give me a further partial refund. I have still only been refunded less than 50% of what I paid. I have amended this review as agreed. I will never buy from Zenido again.

18 March 2026
Unprompted review
Zenido logo

Reply from Zenido

Dear Helen,

Thank you for your feedback. We are sorry to hear that you did not have a positive experience with Zenido. We would like to assist you further so that we can find the best possible solution.

First of all, we would like to clarify that we work exclusively with carefully selected suppliers from whom we normally receive a great deal of positive feedback. We would be happy to look into this matter for you.

We regret that you aren't satisfied with our offer. We always prefer to resolve complaints personally and strive to ensure customer satisfaction. We hope that you are still willing to get in touch with us at info@zenido.co.uk so that we can work together to find a suitable solution.

Kind regards,
Lisa
Customer Service Manager
www.zenido.co.uk

Rated 1 out of 5 stars

My experience with Zenido has been…

My experience with Zenido has been extremely disappointing. After waiting one and a half months, only part of my order was delivered—just a single lamp, even though I ordered several.

Throughout this time, I had to repeatedly reach out via email just to receive any updates on the status of my order, which is highly frustrating and unacceptable.

The quality of the lamp is far below expectations, even worse than comparable products from IKEA. On top of that, there is no adapter included, which means I cannot even use the lamp in the Netherlands or with European sockets.

Overall, the product feels like cheap imported goods that do not justify the price at all.

I would not recommend ordering from Zenido to anyone.

17 March 2026
Unprompted review
Zenido logo

Reply from Zenido

Dear Dina,

Thank you for your feedback. We are sorry to hear that you did not have a positive experience with Zenido. We would like to assist you further so that we can find the best possible solution.

First of all, we would like to clarify that we work exclusively with carefully selected suppliers from whom we normally receive a great deal of positive feedback. We would be happy to look into this matter for you.

Under normal circumstances, orders are delivered within 15 days at the latest. However, our warehouse is located in China, and due to the busy period surrounding the Chinese New Year, some shipments have unfortunately been delayed. As a result, delivery may take longer than usual in some cases. We would like to offer our sincere apologies for this.

We regret that you chose to leave a negative review. We always prefer to resolve complaints personally and strive to ensure customer satisfaction. We hope that you are still willing to get in touch with us at info@zenido.nl so that we can work together to find a suitable solution.

Kind regards,
Lisa
Customer Service Manager
www.zenido.nl

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