Zenith Insurance Reviews 8,850

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 329 reviews, reviewers had a great experience with this company. Customers frequently highlight the ease of use of the website and the straightforward process for obtaining insurance. Many people found the prices to be very competitive and appreciated the clear options available, with some noting significant savings compared to other providers. The overall service is often described as professional, efficient, and reliable, making the insurance process simple and easy. However, some people were dissatisfied with the customer service, citing long wait times, difficulty understanding representatives, and issues with online chat support. A few other people also felt that the pricing system was unclear or that administrative fees for policy changes were excessive, leading to frustration and unexpected costs. There were also occasional reports of difficulties with payment processing and issues with policy modifications.

What people talk about most

Price

Customers had ambiguous experiences with price. Many reviewers found the initial quotes to be very reasonable... See more

Service

People report ambiguous experiences with service. Many customers praise the professional, efficient, and... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. While some customers praise helpful and friendly... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers found the website and... See more

Payment

Reviewers express significant dissatisfaction with payment processes. Many customers report issues such as... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The price is great for the amount of cover provided. Easy website to use , thanks guys, hopefully I don’t find out how helpful you will be if a incident happens 🤞

Company replied

Rated 4 out of 5 stars

I had been with previous insurance company for many years and moving over was clear and easy. They loggin it brilliant and easy to use getting clear view of all the documents needed. Thank you

Company replied

Rated 5 out of 5 stars

I’ve had an excellent experience with Zenith . From the start, the process of getting car insurance was clear and straightforward. The team was very professional, answered all my questions, and made s... See more

Company replied

Rated 5 out of 5 stars

Had a policy with Zenith last year and it was great - I only left as the price was not compeititve when I renewed. The customer service was the best I have ever had from an insurance company and I hop... See more

Company replied


Company details

  1. #212 of 229 best companies in Insurance agency
  2. #64 of 68 best companies in Car and Motor Insurance Agency

Written by the company

Zenith Insurance specialises in providing pet, car and van insurance, and we provide all the essentials plus a choice of optional extras meaning you only pay for what you need


Contact info

4.1

Great

TrustScore 4 out of 5

9K reviews

5-star
4-star
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Rated 5 out of 5 stars

This company is very competitive on…

This company is very competitive on price especially when you look at the policy details.

4 November 2025
Zenith Insurance logo

Reply from Zenith Insurance

Hi Peter,

I'm pleased to hear you found the premium offered for insurance with ourselves was competitive!

Kirsty

Rated 5 out of 5 stars

Very good and easy talking to and good…

Very good and easy talking to and good price if you pay one off payment rather than monthly I would suggest ..,

5 November 2025
Zenith Insurance logo

Reply from Zenith Insurance

Hello Shahram,

Thank you for your great feedback!

We’re so pleased to hear you found it easy to chat with us and that our pricing worked well for you. Paying in one lump sum can definitely be a smart way to save, and we’re glad you spotted that option.

Thanks for choosing Zenith Insurance!

Laura

Rated 5 out of 5 stars

Simple

Straight forward to navigate the website and fair price

5 November 2025
Zenith Insurance logo

Reply from Zenith Insurance

Hello Kris,

Thank you for taking the time to leave your 5 star review!

It's brilliant to hear that you found our website easy to navigate and you are happy with your price.

Welcome to Zenith Insurance!

Laura

Rated 5 out of 5 stars

Quick right price

Quick right price

10 November 2025
Zenith Insurance logo

Reply from Zenith Insurance

Hi Paul,

Thank you for your 5 star review and feedback. I'm pleased to hear you found the process quick and you're happy with our prices.

Leanne

Rated 5 out of 5 stars

So easy to deal with,also very…

So easy to deal with,also very competitive price

4 November 2025
Zenith Insurance logo

Reply from Zenith Insurance

Hello,

Thank you for your feedback!

We’re delighted to hear you found us easy to deal with and that our price was competitive.

Welcome to Zenith Insurance!

Thanks Laura

Rated 5 out of 5 stars

All went through nicely

All went through nicely

21 October 2025
Zenith Insurance logo

Reply from Zenith Insurance

Hey,

Thank you for taking the time to leave us your five-star review!

Vicky

Rated 5 out of 5 stars

Van insurance

Excellent service

25 October 2025
Zenith Insurance logo

Reply from Zenith Insurance

Hey,

Thank you for taking the time to leave us your five-star review!

So pleased that you are happy with our service.

Vicky

Rated 5 out of 5 stars

This company made having insurance so…

This company made having insurance so simple and easy, will be staying with them in the future!

31 October 2025
Zenith Insurance logo

Reply from Zenith Insurance

Hi Michael,

Thank you so much for taking the time to leave us you fab review!

We will look forwards to keeping you happy in the future.

Vicky

Rated 5 out of 5 stars

hello

hello
very good i’m happy with you.

28 October 2025
Zenith Insurance logo

Reply from Zenith Insurance

Hi Sarbjit,

Thank you so much for taking the time to leave us your five-star review!

Vicky

Rated 1 out of 5 stars

Can they be trusted…

I obtained a quote from Zenith and initially accepted this but within 2 hours rang them to cancel it which I believed I could do within the cooling off period. They have now charged me for insurance I do not need or want.

30 September 2025
Zenith Insurance logo

Reply from Zenith Insurance

Hi Tricia,

Thank you for your feedback, and we're sorry to hear about your experience. We’ll be in touch to help resolve this for you.

Leanne

Rated 1 out of 5 stars

Bad company they trap you in a rolling…

Bad company they trap you in a rolling contract when you cancel, they still take money out of your bank in fact, three lots of full payments and I lost out on work as they took money out so I could not work as am self employed and did not have funds to pay for materials for my work but in end it finally got resolved but then they sent the collectors after me because of their error

16 October 2025
Unprompted review
Zenith Insurance logo

Reply from Zenith Insurance

Hi Danny,

I'm sorry to hear about the issues you have had regarding a payment on your policy and that you are unhappy with the cost for cancellation. Please can you email your policy details over to social@zenithinsurance-bisl.co.uk so we can look into this further for you.

Kirsty

Rated 5 out of 5 stars

Very good and easy

Very good and easy, friendly

10 October 2025
Zenith Insurance logo

Reply from Zenith Insurance

Hi I G,

Thank you for taking the time to leave us your review!

I am so pleased that you found us to be both very good and friendly.

Vicky

Rated 1 out of 5 stars

Awful company

Had a car accident which resulted in my car being written off (not my fault) and they never paid out for my car. Could never get through to them and once I did they’re always putting the phone down! Awful awful company!! Do not recommend if you want to get ripped off. No help at all

13 October 2025
Unprompted review
Zenith Insurance logo

Reply from Zenith Insurance

Hi Rebecca,

We're truly sorry to hear about your recent experience and the distress caused following your accident. This is not the level of service we aim to provide, and we understand how frustrating it must be to feel unheard during such a difficult time.

Please accept our sincere apologies for any inconvenience you've faced in trying to reach us and for the lack of clarity around your claim. We take feedback like this seriously and would like the opportunity to look into your case in more detail to see how we can put things right.

Please send your policy details to me at social@zenithinsurance-bisl.co.uk

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