ZenMarket successfully purchased my AYURA hand cream from the official Japanese website and shipped it safely. Overall, the service worked as expected. However, there are two areas that could... See more
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Review summary
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Reviews shaping this summary
My very first experience using Zenmarket was fabulous. Shipping rules were a learning curve for me, but everything was packaged securely and my items were delivered in perfect condition. Shipped via... See more
Company replied
Amazing experience; it was fast to find the products and they have a great system to do the purchase, giving instructions along the way. I'll definitely buy again! Recomended!!
Company replied
I am very happy with my items and the really quick and safe shipping. It took around 4 days to reach my customs office and another 3 to reach me - Japan to Austria. All in all a great service to get y... See more
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Company details
About ZenMarket
Written by the company
Established in 2014, ZenMarket has emerged as a trusted ally for shopping enthusiasts around the globe, facilitating purchases from Japan's top stores and auction sites, including Yahoo Auctions, Amazon, Rakuten, Rakuma, and Mercari.
With over 2 million loyal users, we have dispatched more than 1 million parcels worldwide.
Our comprehensive services offer not just shopping ease, but also a loyalty program that rewards our cherished customers. Ensuring smooth transactions, we provide a plethora of safe payment options: credit cards, PayPal, Swift, Skrill, Stripe, and Coingate.
At ZenMarket, our multilingual customer support extends across the globe, diligently addressing your queries 24/7. With partnerships with leading shipping giants like FedEx, DHL, and UPS, we ensure your items are delivered safely and affordably.
Experience our exclusive photo service to view your items in Japan before they're shipped. Opt for our free consolidation service to bundle your purchases, saving on space, time, and costs. Let us make your Japanese shopping journey seamless and rewarding.
Your Parcel is Insured and Tracked!
All parcels are insured and include tracking
Where other services try to charge you outrageous extras for adding tracking and insurance, all your purchases with ZenMarket include tracking and we insure your parcel to make sure you can receive your items or your money.
Contact info
Sakaisuji L Tower 10F, Kawaramachi 1-7-7, Chuo-ku,, 550-0048, Osaka, Japan
- 06-4560-4070
- contact@zenmarket.jp
- zenmarket.jp
4.0
Great
10k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 week
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Super fast and the entire process is…
Super fast and the entire process is super clear for a foreign to buy and get the items
1 July 2026
Unprompted review
Reply from ZenMarket
Thank you very much for your kind review.
We’re delighted to hear that you found the process fast, clear, and easy to follow. Making it simple for customers around the world to shop from Japan is exactly what we strive for.
We truly appreciate your support and look forward to assisting you again in the future.
Sincerely,
The ZenMarket Team
My order was packaged well and arrived…
My order was packaged well and arrived quickly. My manga arrived with no damage at all! I will definitely order again!
1 July 2026
Unprompted review
Reply from ZenMarket
Dear Lesley,
Thank you very much for your kind review.
We’re delighted to hear that your order was packaged well, arrived quickly, and that your manga reached you in perfect condition. It’s wonderful to know you had such a positive experience.
We truly appreciate your support and look forward to assisting you with your next order.
Sincerely,
The ZenMarket Team
Omg the company is so amazing
Omg the company is so amazing and professional that I am simply delighted with my first purchase. Everything is explained nicely, the customer service operators are super nice, I easily found my way around the website from the first purchase...
I am simply delighted to have found you.
1 July 2026
Unprompted review
Reply from ZenMarket
Dear Neggra,
Thank you so much for your wonderful review.
We’re delighted to hear that your first purchase was such a positive experience. It’s great to know that you found the process easy to follow, the website easy to navigate, and that our customer service team was able to assist you along the way.
Your kind words mean a lot to us. We truly appreciate your support and look forward to assisting you again in the future.
Sincerely,
The ZenMarket Team
Good service
First time try using this for buying comic book, but everything proceeds very smoothly. I received my goods today. Quite satisfied with the service.
1 July 2026
Unprompted review
Reply from ZenMarket
Dear Diễn Quách Thanh,
Thank you very much for your kind review.
We’re delighted to hear that your first experience using ZenMarket to purchase comic books went smoothly and that your items arrived safely. It’s wonderful to know you were satisfied with the service.
We truly appreciate your support and look forward to assisting you again in the future.
Sincerely,
The ZenMarket Team
For using the service the first time
For using the service the first time, I found it very informative and easy. My items arrived very quickly and I will be a repeat customer. Thank you!
15 June 2026
Unprompted review
Reply from ZenMarket
Dear Christina,
Thank you very much for your kind review.
We’re delighted to hear that your first experience with ZenMarket was informative and easy, and that your items arrived quickly. It’s especially wonderful to know that you plan to shop with us again.
We truly appreciate your support and look forward to assisting you with your future purchases.
Sincerely,
The ZenMarket Team
Customs Nightmare
Purchased 6/12, its now 6/30 and my watch purchased is still stuck in U.S. customs because the requirements for import were never anticipated to me in advance and no opportunity was afforded to get in front of the paperwork needed to complete the process. Now Zenmarket and FedEx are telling me I have a hard deadline of 7/1 to complete forms I've never seen prior and have no familiarity with and with no formal guidance on how to complete them correctly. Complete mess that I have to deal with after paying 19% extra on top of the item cost to cover shipping, processing, duties etc. What did I pay you a 19% premium for?
30 June 2026
Unprompted review
Reply from ZenMarket
Dear Jacob,
Thank you for taking the time to share your experience. We’re sorry to hear about the difficulties you encountered with your shipment.
Certain products, such as watches, may require additional customs documentation or importer declarations depending on the destination country, shipment value, and the shipping carrier. These requirements are determined by customs authorities and carriers, and unfortunately they are not always known until the import process begins.
Our Shipping FAQ explains that some product categories require customers to prepare additional documentation for customs clearance.
We understand that receiving these requests unexpectedly can be frustrating, and we regret that you felt you did not receive enough guidance. Your feedback regarding clearer communication about potential import requirements has been noted and will be shared with our team.
We appreciate you taking the time to let us know about your experience and hope your shipment is cleared and delivered as soon as possible.
Sincerely,
The ZenMarket Team
No issue shipping to USA using Fedex
No issue shipping to USA using Fedex, which is good since there are weird and changing tariff rules making it difficult to ship to USA currently. It made it surprisingly fast, in about 4 days.
29 June 2026
Unprompted review
Reply from ZenMarket
Thank you very much for your kind review.
We’re delighted to hear that your shipment to the USA arrived safely and so quickly with FedEx. We’re also glad that, despite the changing tariff environment, your shipping experience was smooth and hassle-free.
We truly appreciate your support and look forward to assisting you again with your future purchases.
Sincerely,
The ZenMarket Team
Very convenient and trustworthy
28 June 2026
Unprompted review
Reply from ZenMarket
Dear Khibir Razali,
Thank you very much for your kind review.
We’re delighted to hear that you found our service convenient and trustworthy. Providing a reliable and easy shopping experience for our customers is always our goal.
We truly appreciate your support and look forward to assisting you again in the future.
Sincerely,
The ZenMarket Team
Well packaged and EU VAT added to order
I thought I would never be able to order merchandise from my favorite series from Japan. The publisher's website was in Japanese and you had to follow a difficult procedure to get it shipped abroad. Add to that the potentially high shipping costs and expensive EU import taxes and customs duties that would be added upon arrival of the package, I thought it was impossible.
To my surprise, the publisher added their website to Zenmarket. The procedure at Zenmarket was easy to understand and they had a lot of helpful information on their website. The website is in English, making it easier to take care of your orders, the package is insured, there is a good range of shipping options in various price categories and best of all for EU citizens, they already charge EU VAT beforehand. This meant my package passed without any issues at customs in my country and I didn't have to pay any extra fees. The merch was well packaged and undamaged. I will definitely be using Zenmarket again.
28 June 2026
Unprompted review
Reply from ZenMarket
Dear HB,
Thank you very much for your thoughtful review.
We’re delighted to hear that ZenMarket made it possible for you to order merchandise from your favorite series with confidence. It’s especially rewarding to know that our English website, shipping options, and EU VAT prepayment helped make the process straightforward and your customs clearance hassle-free.
We’re also glad that your items arrived well packaged and in perfect condition. Thank you for your trust in ZenMarket, we truly appreciate your support and look forward to assisting you again in the future.
Sincerely,
The ZenMarket Team
Excellent service
Excellent service! Easy to use and great if you're trying to get something from Japan without having to go through translators and other obstacles
25 June 2026
Unprompted review
Reply from ZenMarket
Thank you very much for your kind review.
We’re delighted to hear that you found ZenMarket easy to use and that it helped you shop from Japan without the usual language barriers and obstacles. Making Japanese shopping more accessible for customers around the world is exactly what we strive for.
We truly appreciate your support and look forward to assisting you again in the future.
Sincerely,
The ZenMarket Team
Very solid packing for overseas…
Very solid packing for overseas delivery. The item bought was in very good condition for being an almost 20 year old Electric Guitar
26 June 2026
Unprompted review
Reply from ZenMarket
Dear Petter,
Thank you very much for your kind review.
We’re delighted to hear that your electric guitar arrived in very good condition and that you were satisfied with the packaging. We know how important it is to protect instruments during international shipping, especially vintage ones, so your feedback means a great deal to our warehouse team.
We truly appreciate your support and look forward to assisting you again in the future.
Sincerely,
The ZenMarket Team
Save your money and sanity
Save your money and sanity. Use a different proxy service that actually cares about its customers.
25 June 2026
Unprompted review
Reply from ZenMarket
Dear Roger,
Thank you for taking the time to leave your feedback. We’re sorry to hear that your experience did not meet your expectations.
We take customer satisfaction seriously and regret that we were unable to provide the level of service you expected. While we understand your disappointment, we would welcome the opportunity to better understand what went wrong and see if there is anything we can do to help resolve your concerns.
If you are willing, please contact our support team through your ZenMarket account so we can review your case in detail.
Sincerely,
The ZenMarket Team
Everything is perfect
Everything is perfect: fast, carefull. Service is very convinient
24 June 2026
Unprompted review
Reply from ZenMarket
Thank you for your review ! We're glad to hear you were satisfied with the service and that we could help you get the items you're after. Thanks for choosing us!
Sincerely, the ZenMarket team
Experience and all is NO!
Experience and all is ok, but the ship cost have no sense, very crazy and at the end the price of the object is 3 times the real one. I think I will not buy again
22 June 2026
Unprompted review
Reply from ZenMarket
Dear Matteo,
Thank you for your feedback.
We're glad to hear that your overall experience with our service was positive, but we're sorry that the shipping costs were disappointing.
International shipping costs can sometimes exceed expectations, especially for larger or heavier items, and we understand how this can significantly affect the total cost of a purchase. To help customers estimate shipping expenses before buying, we provide a shipping calculator that can be used to calculate approximate shipping costs based on a package's estimated weight and dimensions.
We appreciate you sharing your experience and will continue working to make the process as clear as possible.
Sincerely, The ZenMarket team
Excellent
Excellent! It was delivered in perfect conditions. The ordering process was easy to follow and to check its status in every step. Definitively recommended!
21 June 2026
Unprompted review
Reply from ZenMarket
Thank you for your review ! We're glad to hear the ordering process was easy to follow and that we could help you get the items you're after. Thanks for choosing us!
Sincerely, the ZenMarket team
I use this service just because I have…
I use this service just because I have no choice.
21 June 2026
Unprompted review
Reply from ZenMarket
Dear Yukiko,
Thank you for your review.
We're sorry to hear that your experience with our service has left you feeling this way. Our goal is to provide a service that customers choose because it offers value, convenience, and a positive experience.
We appreciate your feedback and would welcome any additional details about what could be improved. Your comments help us better understand where we can do better and enhance our service.
Sincerely, The ZenMarket team
ZenMarket messed up my delivery address…
ZenMarket messed up my delivery address and failed to deliver my items, despite taking my payment. Their customer service team was incredibly stubborn and unprofessional, refusing to provide any assistance or accountability when I tried to resolve the issue. Do not buy stuff from this company—they are going to scam you.
16 March 2026
Unprompted review
Reply from ZenMarket
Dear Joshua,
Thank you for sharing your feedback.
We're very sorry to hear about your experience and understand how frustrating it must be to encounter delivery issues.
We take concerns regarding shipping addresses and order delivery seriously. We also regret that your interactions with our customer support team left you feeling unsupported. Providing clear communication and assistance to our customers is important to us, and we're sorry that this was not reflected in your experience.
If there are any unresolved issues regarding your order, we would welcome the opportunity to review the case further and investigate what happened.
Sincerely, The ZenMarket team
Hidden domestic shipping costs and poor customer support
I have been a regular ZenMarket customer and, until now, I had been quite satisfied with their service. However, my latest experience has been very disappointing.
I purchased a figure for 1 yen and later discovered that the domestic shipping cost within Japan was 3,500 yen. My issue is not the price itself, but the complete lack of transparency before making the purchase.
From Spain, it is not possible to access many original Yahoo Auctions pages due to geographical restrictions. ZenMarket told me that I should have checked the shipping cost before buying, but their own platform does not display this information clearly or prominently, and I cannot access the original listing to verify it myself.
The response from customer support was essentially that I should have checked beforehand, even suggesting that I use a VPN or contact the seller in advance. I do not believe it is reasonable to place this responsibility on the customer when the information is not readily accessible on the platform itself.
I believe ZenMarket should clearly display domestic shipping costs before users place bids or, at the very least, provide a visible estimate for every listing. Until this issue is addressed, I will reconsider continuing to use their service and will look into other proxy services that offer greater transparency.
A very disappointing experience for a customer who has used the platform many times before.
19 June 2026
Unprompted review
Reply from ZenMarket
Dear Phillip,
Thank you for taking the time to share your feedback.
We're sorry to hear that this experience did not meet your expectations. We understand how frustrating it can be to encounter unexpected domestic shipping costs, particularly when access to the original marketplace listing may be limited in some regions.
While domestic shipping fees are determined by the seller and are not always known in advance, we recognize the importance of making available information as clear and accessible as possible. For listings where domestic shipping costs are unclear, customers can contact our support team before placing a bid or making a purchase, and we'll do our best to obtain additional information from the seller whenever possible.
We also regret that our response left you feeling unsupported, as that was certainly not our intention. Your comments regarding greater transparency around domestic shipping costs and estimates have been noted and will be shared with the relevant team for consideration.
Thank you again for your feedback. We appreciate your past support and hope to have the opportunity to serve you better in the future.
Sincerely, the ZenMarket team
Shipping cost surprisingly much higher than quoted.
Shipping by sea i was told not available after being shown it was an option. I had based purchase decision on shipping cost by sea.
Then i could not find out package size and could not accurately get an estimate for shipping.
I had no idea what the shipping cost would be until after i purchased item.
Shipping cost was far higher than anticipated. this was a big letdown.
19 June 2026
Unprompted review
Reply from ZenMarket
Hi RC, Thank you for sharing your feedback.
We're sorry to hear that the shipping costs and available shipping options were not what you expected. We understand how frustrating it can be to base a purchase decision on a particular shipping method, only to find that it is unavailable for your package or destination.
Because the final size and weight of a package can only be confirmed once items arrive at our warehouse, exact international shipping costs are not always available in advance. To help customers estimate costs before purchasing, we provide a shipping calculator that can be used to calculate approximate international shipping fees based on a package's estimated weight and dimensions.
We appreciate your comments and will continue working to improve information around shipping options and costs.
Best regards,
ZenMarket
Reply from ZenMarket
Thank you for your review! Glad to hear you were satisfied with the service and speed - thanks for choosing us!
Sincerely, the ZenMarket team
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