So it appears that I got them out of the box product that was bad which is out of anybody’s control. I’m just a little disappointed that some of the back-and-forth through email took almost a week. B... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I appreciated the fast response whenever I had queries on email. The ordering was easy, and delivery was relatively fast. The only thing I was concerned about was when I received the package, the pr... See more
Company replied
The chosen delivery company DPD delivered the goods to a wrong address. This is clearly traceable in the delivery proof. Zens company started investigation with the delivery company. The good cust... See more
Company replied
The order and delivery service was excellent. So is the product. However, nowhere in the process is it indicated that FedEx will come after you later for tariffs.
Company replied
Company details
About Zens
Written by the company
We are innovators. Inspirers. Pioneers. We’ve been pushing the boundaries of wireless charging since 2011. We are dedicated, passionate specialists who believe in the power of wireless. Our mission is to empower everyone to connect & charge easily and everywhere. With wireless charging from Zens, you can experience ultimate freedom. At home, at the office and on the go.
Located at the High Tech Campus in Eindhoven, The Netherlands, home to some of the world’s most trusted technology experts, thinkers, doers and collaborating minds, Zens’ range of innovative wireless chargers is packed with cutting-edge technology. Designed for both consumers and businesses, Zens empowers people to improve the way they work and live.
Zens – Empowering Freedom.
Our shipping promise
Shipped within 24 hours
Free EU-shipping and worldwide on orders over $75
Contact info
High Tech Campus 84, 5656 AG, Eindhoven, Netherlands
- support@zens.tech
- zens.tech
4.2
Great
502 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from Zens
Thanks for the great review! Glad to hear you're happy with the speed and quality. ^team Zens
White but not on the edges
The charger is white but has some yellowish areas on the edges. I don’t know if it’s due to friction in the case but this makes it doesn’t look new. Appart from that it does the job and seems to be of good quality.
This may explain why the second gen is black…
Edit: The charger is brand new out of the box with these marks
30 April 2025
Reply from Zens
Hi Julien, thanks for updating your review and feedback. We’re sorry to hear about the yellowing on the edges—especially straight out of the box. That’s definitely not the experience we want you to have. Can you send us pictures via our support page? We’ll look into this and work on a solution. ^team Zens
The chosen delivery company DPD…
The chosen delivery company DPD delivered the goods to a wrong address. This is clearly traceable in the delivery proof. Zens company started investigation with the delivery company. The good customer support means providing the replacement or reimbursement to the client first without waiting for the end of their investigation.
After my feedback here, the company’s client support team reacted quickly by dispatching the replacement. It arrived in almost no time and was correctly delivered by DPD though something is wrong with this delivery company - no pre-announcement, no door bell ring, no request for signature. It was just left at the door.
I am satisfied with the charger and the expensive box.
27 April 2025
Reply from Zens
Thank you for your message, Renatas. We’ve initiated an investigation with DPD regarding the incorrect delivery. In the meantime, a replacement is already on its way to you so you won’t have to wait for the outcome of the investigation. Hopefully, you'll receive your order today or tomorrow. Once it arrives, would you mind updating your review? Our customer support team would greatly appreciate it. We hope you’ll enjoy your new charger! ^team Zens
The product is good but it was used and…
The product is good but it was used and dirty, as it had been returned and not cleaned.
20 April 2025
Reply from Zens
Hi Alejandro, thank you for your message.
We’re very sorry to hear that your product arrived in a used and dirty condition. This is certainly not the quality standard we aim for at Zens. Every item should be thoroughly checked before shipment, and we regret that this was not the case for your order.
To solve this quickly for you, could you please fill in our support form here: https://zens.tech/warranty-claim/? Once submitted, we will arrange a replacement or discuss a suitable solution with you. ^team Zens
The only (?) mobile battery that can charge wirelessly while powering other devices.
This mobile battery is one of the few products that can wirelessly charge itself, and I thought it was fantastic that it can also supply power wirelessly while being charged. I'm using this to power my smartphone by placing a smartphone holder away from my car's wireless charger.
There are two issues: the magnetic force of Magsafe is weak, so 1) it easily detaches from the iPhone, and 2) the charging speed is slow. Despite these drawbacks, I'm generally satisfied with it.
17 April 2025
Reply from Zens
Thanks for your review! Great to hear you're enjoying the product. We appreciate your feedback on the MagSafe strength and speed—we’ll keep working to improve. ^team Zens
Great multi-phone solution!
Ordered this looking for a tidier solution for our kitchen (5 phones between us). Worked out of the box, looks great and feels robust.
17 April 2025
Reply from Zens
Thanks for the great review, Robin! Happy to hear our charger is making things easier and tidier in your kitchen. ^team Zens
Reply from Zens
Hi Gorkem, thanks for your kind words. Happy to hear everything went smoothly! ^team Zens
I bought a "3 in 1 wireless charger"
I bought a "3 in 1 wireless charger". No so. No way to wirelessly charge the ipad. A cable was included to charge the ipad so the maker obviously knows it won't wirelessly charge. I now have a very expensive iPad stand.
30 March 2025
Reply from Zens
Hi Kris, thank you for your message and feedback. At this moment, no iPad model supports wireless charging via Qi technology, which is why iPads cannot be charged wirelessly using our chargers. That’s also why we include a USB-C cable in the box, the additional 60W USB-C port offers the flexibility to charge your iPad via cable, as communicated in the product description and images.
If the product is not what you expected, feel free to reach out to us via our support page. We’re happy to help. ^team Zens
Reply from Zens
Thanks for your feedback! We’re glad to hear the charger is living up to expectations, that’s exactly what we aim for. ^team Zens
Reply from Zens
Thanks for your review! Great to hear you’re happy with the product and found the ordering process efficient. We appreciate your note about USB-C, feedback helps us improve as we continue to develop new products. ^team Zens
The modular charger is the best
The modular charger is the best! We can keep expanding or changing modules whenever our family updates our tech. Fastest shipping ever!
3 March 2025
Reply from Zens
Thanks for your great review Laurynas! We're happy to hear you love the modular charger and that it works perfectly for your family’s tech updates. Also, glad the shipping was super fast. Enjoy your charger! ^team Zens
The product took an excessive amount of…
The product took an excessive amount of time to receive after ordering. I would think this product would be stocked and not require to be ordered from the manufacturer.
13 February 2025
Reply from Zens
Hi Robert, sorry for the delay! We aim to ship within one working day, but occasional delays can happen. Thanks for your patience! ^team Zens
One of the most favorite randomly bought things
Bought it on a whim after some online review. Easily one of my favorite watches things right now.
23 February 2025
Reply from Zens
Thanks for your review, Andrew! Great to hear that your spontaneous purchase turned out to be a favourite. Enjoy your charger! ^team Zens
Reply from Zens
Thanks for your feedback! Glad to hear your charger is working well. ^team Zens
Excellent product clearly well…
Excellent product clearly well designed, satisfyingly solid and durable. It does what it was advertised to do. The packaging is strong, with an impressive snug fit. All this, and it arrived two days before the scheduled day of delivery.
6 February 2025
Reply from Zens
Thanks for your fantastic review! We're happy to hear you appreciate the design, durability, and packaging. Great that it arrived even earlier than expected. Enjoy your wireless charging! ^team Zens
Quality powerbank
Great shipping and great product. I was looking for a powerbank that also charged itself wirelessly while also charging a phone wirelessly.
5 February 2025
Reply from Zens
Thanks for your review! Great to hear you’re happy with the shipping and the product. ^team Zens
Good wireless charger
The product has good quality and works well. I don't like braided cables, so I use my own.
30 January 2025
Reply from Zens
Thanks for your review! Great to hear that you're happy with the quality and performance of the charger. We appreciate your feedback on the cable. ^team Zens
Good quality for good price
Cheap price (sale), relatively fast shipping from abroad and amazing product, has worked flawlessly!
29 December 2024
Reply from Zens
Hi Tuomas, thank you for your fantastic feedback! We're thrilled to hear you’re happy with the price, shipping, and that your charger is working flawlessly. ^team Zens
7 systems later, 1 wrong purchas and one warranty claim.
Zens have customer support in line with the best in europe, a wide range of chargers, me personally have filled all my closest family members homes with zens modular series.
Fun fact did you know they are part of making Qi charging standards better and safer?
28 December 2024
Reply from Zens
Thank you so much, Johan! That’s absolutely amazing to hear—spreading Zens modular magic to your family is next-level! 🙌
Top customer service & support
The first shipment arrived quick and was packed very professional. The latest iphones ( iphone 15) did not recharge easy because the hard to connect loading spot. I called HQ and Joost took my remarks very serious. Within a click a new pack was received and no discussion about costs. They did some testing before an kept me in tune constantly about the results and gave advice about what type of charger would fit. At the end of the day the charger and the ordered iwatch plug are very satisfactory and in full use. They even compensated the inconvenience. So to me Zens is ok and the communication feels like top customer support. Did not see such an attitude often in this arena.
18 December 2024
Unprompted review
Reply from Zens
Thank you for your great feedback, Bert! We’re really happy to hear you’re satisfied with our service and products. We’ll make sure to share your kind words with Joost. He’ll be happy to hear it. Kind regards, team Zens
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