So it appears that I got them out of the box product that was bad which is out of anybody’s control. I’m just a little disappointed that some of the back-and-forth through email took almost a week. B... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I appreciated the fast response whenever I had queries on email. The ordering was easy, and delivery was relatively fast. The only thing I was concerned about was when I received the package, the pr... See more
Company replied
The chosen delivery company DPD delivered the goods to a wrong address. This is clearly traceable in the delivery proof. Zens company started investigation with the delivery company. The good cust... See more
Company replied
The order and delivery service was excellent. So is the product. However, nowhere in the process is it indicated that FedEx will come after you later for tariffs.
Company replied
Company details
About Zens
Written by the company
We are innovators. Inspirers. Pioneers. We’ve been pushing the boundaries of wireless charging since 2011. We are dedicated, passionate specialists who believe in the power of wireless. Our mission is to empower everyone to connect & charge easily and everywhere. With wireless charging from Zens, you can experience ultimate freedom. At home, at the office and on the go.
Located at the High Tech Campus in Eindhoven, The Netherlands, home to some of the world’s most trusted technology experts, thinkers, doers and collaborating minds, Zens’ range of innovative wireless chargers is packed with cutting-edge technology. Designed for both consumers and businesses, Zens empowers people to improve the way they work and live.
Zens – Empowering Freedom.
Our shipping promise
Shipped within 24 hours
Free EU-shipping and worldwide on orders over $75
Contact info
High Tech Campus 84, 5656 AG, Eindhoven, Netherlands
- support@zens.tech
- zens.tech
4.2
Great
502 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from Zens
Thank you Domagoj! We're glad you love the quality and design. We appreciate the recommendation!
Charger broke almost immediately
The charger you sent me worked for about five minutes. Now it won’t work anymore. I have tried with multiple phones that are compatible and they don’t work. So this was a pretty bad experience
19 September 2024
Reply from Zens
Hi Jacob, we're sorry to hear about your experience. Please reach out to our support team, and we'll be happy to assist you in resolving this issue or arranging a replacement. We want to ensure you have a product that works perfectly for you.
If I had the option of giving a zero instead of one star, I would.
When I place my IPhone on the wireless charger, it doesn’t receive a connection right away. I have to slide the phone and move it around til it connects and it’s never in the same place the next time.
Also, while sitting on the charger, it stops charging while at a lower percentage of charge in the 20% range.
Also, the rate of speed is very slow and it has never reached close to 80% much less 100% even though I have changed the settings to do so.
THEN, I inquired as to how to receive a refund, I received a link to complete a warranty form.
NO apologies for the numerous problems with the phone.
NO acknowledge for the inconvenience.
NOTHING, except “here’s the link”.
8 September 2024
Reply from Zens
Hi Shan, thank you for your feedback, and we're sorry for the trouble you faced. We can confirm that our support team has been in touch, and your refund is being processed. Once the issue is resolved, we’d greatly appreciate it if you could update your review.
Won’t charge fully
After leaving the battery pack charging for 24 hours, only two bars were lit up and couldnt even fully charge my phone. Tried looking at the instruction manual but theres just a little section telling you how to turn on the device. I couldn't figue out how to turn it off and the manual didnt help. May be defective
12 September 2024
Reply from Zens
We're sorry to hear about your experience, Justin. Please reach out to our support team so we can assist you.
Reply from Zens
Many thanks for your positive review Brian!
Reply from Zens
Many thanks for your positive review Richard!
Reply from Zens
Thanks for your positive review
Reply from Zens
Thanks for your positive review
Nice and good looking articles
Nice and good looking articles. Fast delivery. 3 years warranty. Good price
31 July 2024
Reply from Zens
Thanks for your positive review!
Reply from Zens
Thanks for your positive review!
Great nightstand chargers
Update: First of all, the nightstand chargers finally arrived and they are everything I hoped they would be. They have a heavy, solid, stable base and they look and feel very well made. Very satisfied with the chargers so far.
As for the shipping fiasco, FedEx sucks. The information I was given was, at best, inaccurate or misleading. FedEx told me on two different calls that the delay was due to missing or incomplete information. Zens ships internationally all the time and the paperwork was indeed complete. I'm honestly embarrassed that I ever doubted Zens service. I apologize for the negative review, but more than that, FedEx owes Zens an apology for attempting to blame Zens for the shipping delay.
(In my defense, the shipment sat at FedEx at CDG Airport in Paris from 7/27 - 8/5. That does seem a little excessive even if it is summer and people are on vacation and the Olympics are taking place. FedEx, if you're listening, if packages are delayed because of a backlog and a lack of staffing, don't ever blame the workers. This is entirely on you.)
I'm leaving my original comment below for context, but it is completely superseded by my update.
Zens is awesome. Go orange.
The item I purchased has been held by FedEx at CDG airport in Paris because of missing information. FedEx has made multiple attempts to contact Zens for the necessary information but Zens has yet to respond. Consequently, my package which was supposed to be delivered to me (in Oregon, US) by today is still being held at CDG airport in Paris and FedEx still has yet to hear from Zens.
31 July 2024
Reply from Zens
We contacted FEDEX directly in response to your call last weekend. FEDEX assured us that all necessary paperwork is included with the shipment and that the only reason for this delay is the very busy schedule at the FEDEX Hub in Paris the last week and weekend.
The package arrived in America today. (6 July 2024). We would like to point out that this delay has nothing to do with a lack of service from our side.
I purchased the product based on a…
I purchased the product based on a friend's recommendation, using it primarily with two iPhones. I like the design and the durability.
Delivery was a bit confusing but eventually received it in good order.
20 July 2024
Reply from Zens
Thanks for your review.
Amazing customer service
There was an issue with one of the products that was shipped to me. They quickly took care of it. Very happy with their customer service and care.
7 July 2024
Reply from Zens
Many thanks for your positive review!
Had a shipping damage issue
Had a shipping damage issue. Zens addressed the issue promptly.
17 July 2024
Reply from Zens
Many thanks for your positive review!
Reply from Zens
Thanks for your review!
Easy and fast to buy and receive at home.
It has been very easy and fast to buy in your shop and to receive your product at home.
Congratulations for your smart solutions in your products and their quality and performance.
4 July 2024
Reply from Zens
Thanks for your review!
Well I think it was a charger stand
Well I think it was a charger stand! It works great and does what I need.
1 July 2024
Reply from Zens
Thanks for your review!
Great product, shipping time and customer support
Excellent customer support and fast delivery. More than satisfied with the product quality.
5 July 2024
Reply from Zens
Many thanks for your positive review
Amazing company
Amazing company! Great product and awesome customer service. Delivery was a matter of a couple of days. I love my new charging station, no more plugging and unplugging several devices everyday. I Highly recommend this company.
6 July 2024
Reply from Zens
Many thanks for your positive review
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