Zensurance Reviews 2,076

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their politeness, responsiveness, and accommodating nature, making the process smooth and stress-free. Many people highlight the exceptional customer service, noting the efficiency and ease of their overall experience, with quick response times and a seamless user experience. Reviewers frequently mention that the company makes a potentially complicated process much simpler. However, some customers also noted issues with billing, describing difficulties with payment processing and a lack of communication from the company to resolve these problems. A few other people also felt that the promised legal support was unhelpful, leading to wasted time and unsatisfactory outcomes.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the professionalism, efficiency,... See more

Customer service

Reviewers highlight positive aspects of customer service, praising agents like Kevin, Alex, Jacintha Bent,... See more

Service

Reviewers mention positive feedback about service, highlighting it as reliable, fast, and efficient. Many... See more

Response time

Users describe positive interactions with response times. Many customers highlight the speed and efficiency... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the stress-free process,... See more

Based on these reviews

Rated 5 out of 5 stars

I'm very satisfied with the service. My agent reached out promptly both by phone and email. She was polite, responsive and as accommodating with my needs as possible. In all honesty, I was pleasantly... See more

Company replied

Rated 5 out of 5 stars

Giving Zensurance this rating for 3 reasons. (1) It was easy. The online quote process was clear and simple, yet thorough enough to reassure me of their competence. (2) They're fast! Abdool re... See more

Company replied

Rated 5 out of 5 stars

While I was applying on-line, Mr. Mohamed Mergani contacted me and walked me through the application process. He answered all of my questions. I am extremely satisfied with the level of serv... See more

Company replied

Rated 5 out of 5 stars

I had such an easy experience using Zensurance. Eva Savelsberg was the insurance rep who assisted me and she did a great job of answering all of my questions in a timely manner, and helping me make th... See more

Company replied


Company details

  1. Business insurance company
  2. Commercial Insurance Company
  3. Insurance broker

Written by the company

At Zensurance we simplify the process of getting business liability insurance so that you get the coverage you need, quick and easy. Get a free quote!


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Fast and professional service — highly recommended

I hada great experience with Zensurance.
I needed to update the landlord address on my insurance certificate, and Alex Currie handled everything quickly and professionally. Even though I sent my request late in the evening, Alex contacted me the next morning and the corrected certificate was issued within minutes.
The whole process was smooth, efficient, and stress-free. I truly appreciate the fast response and excellent customer service. Thank you, Alex Currie, for your help - highly recommend Zensurance for small business insurance!

2 March 2026
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Reply from Zensurance

Thank you for choosing Zensurance, Elina!

Rated 5 out of 5 stars

Seamless, Professional & Efficient

I had a very smooth experience working with the team. They were responsive, clear in their communication, and guided me through the process efficiently. All my questions were addressed promptly, and the turnaround time was faster than expected.

What stood out most was their professionalism and ability to simplify what could have been a complex process. Everything was handled transparently, and I felt confident throughout.

Highly recommend for anyone looking for reliable and knowledgeable support.

27 February 2026
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Reply from Zensurance

Thank you for choosing Zensurance, Teejas!

Rated 5 out of 5 stars

It was an EXTREMELY quick and easy…

It was an EXTREMELY quick and easy process, very helpful staff and the quote i received for by business was better than what i had been paying for the past 10 years. Very happy with every aspect thank you.

20 February 2026
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Reply from Zensurance

Thank you for choosing Zensurance, Regan!

Rated 5 out of 5 stars

New Client Review

Received a phone call immediately after filling out quote form. Jacintha went over my form and helped me select the proper insurance for my event decorating company. Thank you so much! She provided great customer service.

27 February 2026
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Reply from Zensurance

Thank you for choosing Zensurance, Brittany!

Rated 5 out of 5 stars

It was a great and simple process

It was a great and simple process. Kamil Babanca made the process really smooth and within a few hours I was approved and we purchased our coverage

26 February 2026
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Reply from Zensurance

Thank you for choosing Zensurance!

Rated 4 out of 5 stars

A order receipt should be included in…

A order receipt should be included in the email as attachment. Or make it easy to find I need a receipt for reimbursement and can’t find one.

26 February 2026
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Reply from Zensurance

Hello Tyler. Thank you for your feedback and for choosing Zensurance. A broker will be reaching out to you shortly to provide the required information. If there is anything we can do to assist, please don’t hesitate to contact us at 1-888-654-6030 or support@zensurance.com

Rated 5 out of 5 stars

Great experience, so glad I am with Zeninsurance

I worked with Kevin Pathmakanthan on the quote for my small business. He was so responsive, answered all of my questions and when I had any trouble with anything, he had resolved almost immediately. I am looking forward to working with Kevin again as my business expands and my insurance needs change.

25 February 2026
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Reply from Zensurance

Thank you for choosing Zensurance, Brittany!

Rated 5 out of 5 stars

Helpful and efficient

Kevin Pathmakanthan was very helpful answering my questions and addressing any concerns I had. The entire experience was efficient and uncomplicated.

25 February 2026
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Reply from Zensurance

Thank you for choosing Zensurance, Hannah!

Rated 5 out of 5 stars

Ten Star Service

Excellent service. So glad I found this company. Fast, reliable and the best rates in the industry. 10 Stars!

25 February 2026
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Reply from Zensurance

Thank you for choosing Zensurance, Donna!

Rated 5 out of 5 stars

My experience was excellent

My experience was excellent, It was quick and accurate. And Maura Kevin's service was perfect he helped us with all our questions.

25 February 2026
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Reply from Zensurance

Thank you for choosing Zensurance, Virginia!

Rated 5 out of 5 stars

Easy to get on the phone which is…

Easy to get on the phone which is absolutely amazing!! The agents were super responsive, helpful, and appreciated that I needed insurance set up in a short period of time.

Thank you for the amazing customer service!!

25 February 2026
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Reply from Zensurance

Thank you for choosing Zensurance, Jodi!

Rated 5 out of 5 stars

Angela deserves ⭐⭐⭐⭐⭐

Angela was fantastic at answering all of my questions and tailoring my insurance to my specific needs

24 February 2026
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Reply from Zensurance

Thank you for choosing Zensurance, Rosie!

Rated 2 out of 5 stars

Absolutely could not navigate builders…

Absolutely could not navigate builders risk insurance quote to save me life. Called for assistance (very nice) and they admitted it was very confusing but could/wouldn't walk me through it.
This definitely wasn't the company for me but for something more straight forward give them a whirl.

30 January 2026
Unprompted review
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Reply from Zensurance

We regret you are dissatisfied with the service you received. We strive to provide the best possible customer experience and to deliver an honest, simplified, and modern approach to insurance. Your experience should never be the exception.

We acknowledge that there were opportunities for us to better serve you, and we are actively working to address these internally to improve our processes. We thank you for your feedback, as it allows us to continuously improve.

Rated 5 out of 5 stars

Good Experience

Brendan Wong-McAdam was super helpful and patient whether it was via phone or email!!

23 February 2026
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Reply from Zensurance

Thank you for choosing Zensurance, Amanda!

Rated 5 out of 5 stars

Alex helped me get a competitive rate

Alex helped me get a competitive rate, and explored all my options. And everything was very quick and easy

23 February 2026
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Reply from Zensurance

Thank you for choosing Zensurance, Andy!

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