Zensurance Reviews 2,076

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their politeness, responsiveness, and accommodating nature, making the process smooth and stress-free. Many people highlight the exceptional customer service, noting the efficiency and ease of their overall experience, with quick response times and a seamless user experience. Reviewers frequently mention that the company makes a potentially complicated process much simpler. However, some customers also noted issues with billing, describing difficulties with payment processing and a lack of communication from the company to resolve these problems. A few other people also felt that the promised legal support was unhelpful, leading to wasted time and unsatisfactory outcomes.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the professionalism, efficiency,... See more

Customer service

Reviewers highlight positive aspects of customer service, praising agents like Kevin, Alex, Jacintha Bent,... See more

Service

Reviewers mention positive feedback about service, highlighting it as reliable, fast, and efficient. Many... See more

Response time

Users describe positive interactions with response times. Many customers highlight the speed and efficiency... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the stress-free process,... See more

Based on these reviews

Rated 5 out of 5 stars

I'm very satisfied with the service. My agent reached out promptly both by phone and email. She was polite, responsive and as accommodating with my needs as possible. In all honesty, I was pleasantly... See more

Company replied

Rated 5 out of 5 stars

Giving Zensurance this rating for 3 reasons. (1) It was easy. The online quote process was clear and simple, yet thorough enough to reassure me of their competence. (2) They're fast! Abdool re... See more

Company replied

Rated 5 out of 5 stars

While I was applying on-line, Mr. Mohamed Mergani contacted me and walked me through the application process. He answered all of my questions. I am extremely satisfied with the level of serv... See more

Company replied

Rated 5 out of 5 stars

I had such an easy experience using Zensurance. Eva Savelsberg was the insurance rep who assisted me and she did a great job of answering all of my questions in a timely manner, and helping me make th... See more

Company replied


Company details

  1. Business insurance company
  2. Commercial Insurance Company
  3. Insurance broker

Written by the company

At Zensurance we simplify the process of getting business liability insurance so that you get the coverage you need, quick and easy. Get a free quote!


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Very friendly service

Very friendly service, efficient, personable. I needed an insurance policy very quickly and I had one in minutes ! Thank you to Mathew for making that a painless experience!!
Happy to be a new client.

22 January 2026
Zensurance logo

Reply from Zensurance

Thank you for choosing Zensurance, Alexandrea!

Rated 5 out of 5 stars

Very professional and humble

Matthew Sangwine is very polite and calm. Listen to my concerns and guide me properly till last step

22 January 2026
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Reply from Zensurance

Thank you for choosing Zensurance, Rizwan!

Rated 5 out of 5 stars

Kevin Pathmakanthan was great

Kevin Pathmakanthan was great! They were able to get back to me very quickly and answered all my questions.

20 January 2026
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Reply from Zensurance

Thank you for choosing Zensurance, Charissa!

Rated 5 out of 5 stars

Best Customer Support

Kevin Pathmakanthan was a great guy. He understood my requirements very well and offered me a product that matched my needs perfectly. He was very approachable, quick, and highly responsive.

19 January 2026
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Reply from Zensurance

Thank you for choosing Zensurance, Prateek!

Rated 5 out of 5 stars

Swift & Knowledgeable Service

Great insurance broker who answered questions promptly with a follow up phone call. Efficient, knowledgeable and timely. Thank you.

16 January 2026
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Reply from Zensurance

Thank you for choosing Zensurance, Gabriella!

Rated 5 out of 5 stars

Great experience

Great experience!
My experience was amazing! My insurance broker, Mohamed was amazing with helping me and answered all my questions!

16 January 2026
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Reply from Zensurance

Thank you for choosing Zensurance!

Rated 5 out of 5 stars

Mauran was very professional

Mauran was very professional, patient, and helpful throughout the entire insurance process.
He took the time to clearly explain all the details, answered all my questions promptly, and made sure everything was set up correctly based on my business needs.
The process was smooth and stress-free, and I really appreciated his clear communication and follow-up.
I highly recommend Mauran to anyone looking for reliable and knowledgeable insurance support.

14 January 2026
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Reply from Zensurance

Thank you for choosing Zensurance, Mehdi!

Rated 5 out of 5 stars

Best experience.

The customer service was outstanding. Working with Eva has been a wonderful experience, the way she helped me to close the deal,asking the right questions and walking patiently through the process it was exceptional.

15 January 2026
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Reply from Zensurance

Thank you for choosing Zensurance!

Rated 1 out of 5 stars

Fraud - took money from my account and won't return it

The company took funds from my account without my knowledge and refused to return them. Then when called out on social media they removed my posts and blocked me. My experience is that they are scammers and will do whatever they can to hide their misdeeds

14 January 2026
Unprompted review
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Reply from Zensurance

Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you may have encountered. Please be assured that the manager you have been in contact with is reviewing your file and will get in touch with you once the review is complete. We appreciate your patience and understanding.

Rated 5 out of 5 stars

Easy quoting and experience

Easy quoting and experience. Good coverage at a reasonable cost. Would recommend.

7 January 2026
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Reply from Zensurance

Thank you for choosing Zensurance, Dietrich!

Rated 5 out of 5 stars

It was super easy and fast

It was super easy and fast. Even before I could checkout, I got a call from Kamil and he cleared my questions. It was a relief and so smooth. Highly recommend for busy professionals. I was impressed with the speed and easy way of buying a package.

Loved the experience.

- Sheekha Singh

9 January 2026
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Reply from Zensurance

Thank you for choosing Zensurance, Sheekha!

Rated 5 out of 5 stars

I was working with Ms Eva Savelsberg

I was working with Ms Eva Savelsberg
She was amazing and patiently educate me about all reason for each coverage and I real needs which I really appreciate it
Thank you Eva and Zensurance

9 January 2026
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Reply from Zensurance

Thank you for choosing Zensurance, Jaleh!

Rated 5 out of 5 stars

Fast.

Fast.
Efficient.
Easy.
Hassle free.

3 January 2026
Zensurance logo

Reply from Zensurance

Thank you for choosing Zensurance, Kevin!

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