Zephyr Sail Shades Reviews 

134
TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I've had two triangular sails since July last year. They are well manufactured, sturdy and smart, and have endured all weathers. Zephyr's customer service is great too. If you are considering buyin... See more

Rated 5 out of 5 stars

Hi, ordered 5x4m rectangle and delivery arrived promptly. However, 5.4m square was delivered instead. Delivered correct item 2 days later and let me keep the first shade sail. Very good customer ser... See more

Rated 5 out of 5 stars

The sail and associated accessories are of a very good quality. We bought this to cover a courtyard area and it kept it dry during pretty heavy rain, so we are very impressed. We received the item v... See more

Rated 1 out of 5 stars

Not a reflection on the actual product but as I keep getting asked to review this …. Do not recommend as my order has not arrived, despite ordering 2 weeks ago. I’ve heard nothing from Zephyr or DHL (... See more

Company details

  1. #96 of 100 best companies in Garden

Written by the company

Zephyr Sail Shades are perfect for providing you with the optimal protection from the sun's harmful UV rays, as well as the rain, allowing you to enjoy the outdoors and relax outside in comfort in any weather conditions. Create an architectural statement with one of Zephyr’s Sail Shade solutions. Stylish, durable and great quality, our Sail Shades instantly extend your living space: we've got a range of quality materials to suit your budget, and a wide variety of shapes, colours and sizes for you to easily create the desired look.


Contact info

3.8

Great

TrustScore 4 out of 5

134 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 27% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(134)

25 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

The product is great

The product is great, however I chose zephyr for next day delivery as wanted for a weekend bbq/party. Part of the order arrived but the rest didn’t. I emailed and tried online chat without response. After a week I got through by phone and the rest of the order was despatched and arrived next day. Probably just unlucky and would not put me off using again.

12 August 2024
Rated 5 out of 5 stars

Really pleased with our sail from…

Really pleased with our sail from Zephyr Sails. We had purchased a sail from a high street DIY store and it started to fall apart quite quickly. Our Zephyr sail is much better quality and is not only functional but looks fantastic.

8 August 2024
Rated 5 out of 5 stars

Good customer care and product

When the incorrect size sail was provided it was quickly rectified without delay or complaint. The product has been used for one week of hot weather so far and looks good and performs well. Thanks

25 July 2024
Rated 5 out of 5 stars

Good quality sail and sales experience

Really good quality sail and good sales experience. They actually sent the wrong one at first but a quick call sorted it out and the right one came and it has been easy to put up and is now shading the car on the drive during the hot summer days.

26 June 2024
Rated 3 out of 5 stars

Bought the 6x5m sail and its useless

Bought the 6x5m sail and its useless for keeping up as permanent summer solution like we wanted. Poor design and material quality. After following the installation instructions the sail would still not tension in the diagnals and its sags in the middle causing rain pooling which drips through. The stiching in the seams also popped during the installation whislt under had pulled tention.

Customer support got back in touch after a while and offered to refund.

Maybe the smaller sails will work like they state but no tention across the sail with the size i bought and very weak stitching.

28 June 2024
Unprompted review
Rated 5 out of 5 stars

I ordered a premium waterproof sail…

I ordered a premium waterproof sail shade with a fixing kit and the package arrived the next working day. I was really impressed with the quality of the sail shade.

Their detailed installation guide made the setup easy. The sail shade is definitely waterproof, although I had to adjust the height of the corners to ensure proper water runoff. Now, I'm eagerly waiting for summer to fully enjoy it!

10 June 2024
Unprompted review
Rated 3 out of 5 stars

Still waiting

26 days since ordering and still not received parts from this order which is preventing me from putting up my sail. Apparently the courier keep loosing it. Communication has been ok but I would have appreciated them prioritising this issue as it’s been so long.

Edit.. got there in the end

14 June 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look