I've had two triangular sails since July last year. They are well manufactured, sturdy and smart, and have endured all weathers. Zephyr's customer service is great too. If you are considering buyin... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Hi, ordered 5x4m rectangle and delivery arrived promptly. However, 5.4m square was delivered instead. Delivered correct item 2 days later and let me keep the first shade sail. Very good customer ser... See more
The sail and associated accessories are of a very good quality. We bought this to cover a courtyard area and it kept it dry during pretty heavy rain, so we are very impressed. We received the item v... See more
Not a reflection on the actual product but as I keep getting asked to review this …. Do not recommend as my order has not arrived, despite ordering 2 weeks ago. I’ve heard nothing from Zephyr or DHL (... See more
Company details
- #96 of 100 best companies in Garden
Written by the company
Zephyr Sail Shades are perfect for providing you with the optimal protection from the sun's harmful UV rays, as well as the rain, allowing you to enjoy the outdoors and relax outside in comfort in any weather conditions. Create an architectural statement with one of Zephyr’s Sail Shade solutions. Stylish, durable and great quality, our Sail Shades instantly extend your living space: we've got a range of quality materials to suit your budget, and a wide variety of shapes, colours and sizes for you to easily create the desired look.
Contact info
25 Albury Close, RG30 1BD, Reading, United Kingdom
- 0118 469 3034
- cs@tulipy.co.uk
- zephyrsailshades.co.uk
3.8
Great
134 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 27% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great quality sails at reasonable…
Great quality sails at reasonable prices. Super fast delivery, easy to fit and looks impressive.
8 April 2024
Great delivery time-Product is just adequate
Great delivery time
The actual product - waterproof is a typical cheap Chinese made Get what you pay for quite thin
10 May 2024
Poor quality sail, ignored me.
Poor quality sail, the edges are not stretchy but the main material is, that's the wrong way round, allowing for a sag in the middle, big problem as soon as it rains.
Emailed them regarding this and they ignored me.
Order #ZS1224
3 May 2024
Unprompted review
Very happy with my shade,fast delivery…
Very happy with my shade,fast delivery & very well priced.
19 April 2024
Goods on time
26 April 2024
Very fast delivery and good comunication
17 April 2024
Amazing company to work with!!
Amazing company to work with, extremely helpful, fast in getting us what we needed for a very short notice large order. Happy and cheerful staff who were more than accommodating in helping us with what we needed! 10/10 would recommend
25 April 2024
Unprompted review
The sail is very robust and although it…
The sail is very robust and although it will stretch a little if rain gathers in it, it withstands all the weather so far.
25 April 2024
Unprompted review
Great choice of shades
Great choice of shades. Ours arrived promptly and was as described. A bonus to find it had a carry case.
15 April 2024
All my questions were answered in good…
All my questions were answered in good time before the purchase was made. The purchase was smooth and what I expected. Well packaged and presented.
The screws you provided were too small for the rawl plugs in masonry; may I recommend 5 x 40 screws which I used to mount the brackets.
(The months ahead will tell of the effect of the sails shading from a hot sun)
5 April 2024
3m x 3m sail
Quick delivery, relatively inexpensive, good selection of colours.
Would definitely recommend to others
15 April 2024
Great customer service
When i accidentally ordered the wrong size the customer service team were happy to change the order. The shade sail is up and it has transformed the patio and garden i am so pleased! I used oak posts rather than fixing to the old brickwork and so far they are working well. Now waiting for some warm weather..
12 April 2024
The sail blind is well made and strong
The sail blind is well made and strong. It was easy to put up with the fixing equipment. Good value for money.
1 March 2024
Unprompted review
Great service after wrong item sent.
Wrong colour sail sent. After contacting the company via the live chat, the item in the correct colour was issued and I received it within two days of contacting Zephyr.
8 March 2024
When I did not receive my sail,I…
When I did not receive my sail,I emailed and you sorted it out straight away Thankyou for quick response 10/10
5 October 2023
Dimensions were misleading due to shape
Dimensions were misleading due to shape so got wrong size, return process easy and service excellent.
4 September 2023
2mx2m sail shade
Ordered the 2mx2m sail shade. Perfect for camping alongside our van. The quality is far better than I expected. I would recommend.
4 September 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.