ZESPÀ Reviews 

Reply from ZESPÀ

Dec 27, 2023

Dear Matthias,

Thanks a lot for sharing your experience with us !

We're glad to hear that you find our products nice and of high quality. While it's unfortunate that the pair you ordered didn't suit your style, we're pleased to know that the return and refund process went smoothly.

We appreciate your kind words about our customer support, especially Marine's excellent job with a customer-centric perspective. Your satisfaction is important to us, and we look forward to the opportunity to serve you again in the future.

If you have any more feedback or if there's anything else we can assist you with, please feel free to reach out.
Thank you for choosing ZESPÀ !

Have a great day,
The ZESPÀ Team

Reply from ZESPÀ

Dec 1, 2023

Dear Manuel,

Thank you so much for your glowing feedback!

We're thrilled to hear that you find the quality of our shoes exceptional. It's also very rewarding that you had a positive experience with your online orders, including fast delivery and the extra touches like the pouches and new laces.

We truly appreciate your loyalty, it's wonderful to hear that you are considering ordering again.
We also value the positive word-of-mouth you may share on social media ! We would really appreciate if you could tag us if you ever showcase our products on your account. :)

If you ever have more feedback or need assistance in the future, please don't hesitate to reach out. We look forward to continuing to provide you with premium products and service.

Thank you for being a valued member of the Zespà community!

Have a wonderful day,
The ZESPÀ Team

Reply from ZESPÀ

Nov 13, 2023

Dear Klaus,

We apologize for the inconvenience you faced due to our server not responding when you tried to place an order. Technical issues can be frustrating, and we understand how it can be disappointing when it affects the shopping experience.

If you encounter such difficulties in the future, please reach out to our customer service team at bonjour@zespa.fr for assistance.
We are continually working to enhance our systems to ensure a smoother and more efficient shopping experience for our customers.

We appreciate your patience and understanding and hope that you will give us another opportunity to serve you in the future.

Have a great day,
The ZESPÀ Team

Reply from ZESPÀ

Nov 13, 2023

Dear Walter,

We're delighted to hear that you are impressed with the amazing quality of our products.

Your satisfaction is our top priority, and we're more than happy to know that you plan to make future purchases from us.

If you have any more feedback or need assistance in the future, please don't hesitate to reach out. We appreciate your support and look forward to serving you again.

Have a wonderful day,
The ZESPÀ Team

Reply from ZESPÀ

Nov 10, 2023

Dear Pierre,

Thank you for your positive feedback!
We're thrilled to hear that you find our shoes nice and trendy, especially with the full leather construction.
Offering stylish and high-quality products is a key focus for us.

If you have any more comments or need assistance in the future, please don't hesitate to reach out. We appreciate your support and look forward to continuing to provide you with stylish footwear.

Have a great day,
The ZESPÀ Team

Reply from ZESPÀ

Nov 7, 2023

Dear Ingo,

Thank you for your feedback, we're delighted to hear that you are satisfied with the quality and style of our shoes.

We also appreciate your input regarding the sizing, it's valuable for both us and our customers.
Your comparison with other brands like Dsquared and Palm Angels can be quite informative for potential buyers.

We strive to enhance our product descriptions to assist customers in selecting the right size, and your feedback contributes to that goal.
We will take that into account to enhance our sizing module.

If you have any more comments or need further assistance in the future, please don't hesitate to reach out. We value your support and look forward to serving you again.

Have a great day,
The ZESPÀ Team

Reply from ZESPÀ

Oct 18, 2023

Dear Andrew,

Thank you for your wonderful feedback!
We are thrilled to hear that you are enjoying your ZSP23 MAX shoes and that they fit and feel great. It's always a pleasure to know that our customers are satisfied with their purchases.

We're also delighted to hear that you had a positive experience with our customer service, particularly with Marine's assistance in answering your questions about shoe size and care. Providing excellent customer service is a top priority for us !

Your recommendation means a lot to us, and we appreciate your support. If you have any more feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again and helping you find the perfect pair for your next purchase.

Have a wonderful day,
The ZESPÀ Team

Reply from ZESPÀ

Oct 4, 2023

Dear Igor,

We're thrilled to hear that your order was delivered quickly! We strive to provide efficient and prompt delivery services to ensure our customers receive their orders in a timely manner.

If you have any more feedback or need assistance with anything else in the future, please don't hesitate to reach out.

We appreciate your support and look forward to serving you again.

Have a great day,
The ZESPÀ Team

Reply from ZESPÀ

Oct 4, 2023

Dear Aaron,

We sincerely apologize for the inconvenience you experienced with your pair of ZSP4 Sneakers. This is certainly not up to our quality standards.

Also, as you did not bought your pair directly from us, you did well requesting a return from our retail partner.
They will get in touch directly with us once they have processed your return in order to send us back the defective product.
That way we will be able to analyze it to make sure this production issue will not happen again.

If you have any further questions or need assistance, please feel free to reach out to us.

Thank you for choosing ZESPÀ, and we hope to have the opportunity to serve you again in the future despite your bad first impression.

Have a great day,
The ZESPÀ Team

Reply from ZESPÀ

Oct 3, 2023

Dear customer,

Thank you for your fantastic feedback and for choosing our brand !
We're thrilled to hear that you love the quality of our leather, both inside and outside the shoe. Durability and comfort are top priorities for us, and we're delighted to know that our shoes have become your signature choice.

It's also great to hear that you had an excellent experience with our customer service. We aim to provide the same level of satisfaction to all our customers worldwide.

Your kind words motivate us to continue delivering top-quality products and service.
If you ever have more feedback or need assistance in the future, please don't hesitate to reach out.

We appreciate your support and look forward to have the chance to serve you again in the future !

Have a great day,
The Zespà Team

Reply from ZESPÀ

Oct 2, 2023

Dear Max,

We sincerely apologize for the inconvenience you've encountered with your recent order of 4 pairs of shoes. Your feedback is important to us, and we want to make this right for you.

I see that you have already asked to our customer service for your return. We have just answered you, and we will cover any return shipping charges.

We apologize for any inconvenience these errors have caused and appreciate your patience as we address these issues. Rest assured that we are committed to providing you with the best possible customer experience.

If you have any other concerns or questions, please do not hesitate to reach out to us. We will do our utmost to ensure your satisfaction.

Have a great day,
The ZESPÀ Team

Reply from ZESPÀ

Oct 2, 2023

Dear Juliette,

Thank you for your wonderful feedback! We are delighted to hear that you appreciate the top-quality and European manufacturing of our products.

It's especially rewarding to know that your 19-year-old son loves the shoes, finding them both comfortable and stylish. Your satisfaction is a testament to our commitment to providing high-quality footwear with great design.

If you or your son have any more feedback or need further assistance in the future, please feel free to reach out. We value your support and hope your son continues to enjoy his ZESPÀ shoes!

Have a great day,
The ZESPÀ Team

Reply from ZESPÀ

Sep 11, 2023

Dear Graeme,

We apologize for any inconvenience you've experienced regarding the delay in receiving your order placed on August 31st.

We take shipping and delivery seriously, and we understand how frustrating delays can be.

To address this issue promptly, we kindly ask you to provide us with your order number or any relevant details via email at bonjour@zespa.fr. This will allow us to investigate the status of your order and provide you with an update on its estimated delivery date.

Please rest assured that we are committed to ensuring a positive shopping experience for you, and we will do our best to resolve this matter as quickly as possible.

Thank you for your patience and understanding.

Best regards,
The ZESPÀ Team

Reply from ZESPÀ

Aug 5, 2023

Dear Erich,

Thank you very much for your positive feedback !

We're delighted to hear that you appreciate the high quality and craftsmanship of our shoes. We're committed to maintaining the high standards you mentioned and providing products that offer great value.

Your support and satisfaction mean a lot to us. We look forward to serving you again in the future !

If you have any further questions or need assistance, please don't hesitate to reach out.

Have a wonderful day,
The ZESPÀ Team

Reply from ZESPÀ

Jul 10, 2023

Dear customer,

Thank you so much for your kind words regarding your customer service experience. We're thrilled to hear that Marine provided you with quick, friendly, and genuinely human assistance !

At ZESPÀ, we strive to deliver exceptional customer service, and we're delighted to know that we succeeded in providing you with a positive experience.

We truly appreciate your support and thank you for choosing our brand. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

Have a wonderful day,
The ZESPÀ Team

Reply from ZESPÀ

Jun 13, 2023

Dear Kevin,

We would like to thank you sincerely for your kind comment on our customer service, and especially on the assistance you received from Marine.

At ZESPÀ, we pride ourselves on offering first-class customer service, and it is extremely gratifying to know that Marine was able to meet your expectations and provide you with a brilliant service. We'll pass on your compliments and appreciation.

If you have any further questions or require further assistance, please do not hesitate to contact us. We're always happy to help.

Once again, thank you for your trust and kind words.

Have a wonderful day,
The ZESPÀ team

Reply from ZESPÀ

Jun 11, 2023

Dear Alyona,

Thank you for informing us of the situation regarding your order. We understand your frustration with the delay in delivery and apologise for any inconvenience this may have caused.

After checking your file, we have found that your order is currently on hold in the destination country, Santa Cruz Island. We would like to inform you that the geographical position of this island can make deliveries more complex and likely to take longer.

In order to resolve this situation as quickly as possible, we have opened a ticket with the carrier's support team to obtain precise information on the status of the delivery. We are actively monitoring your order and will do our best to provide you with an update as soon as we have more information.

We apologise for the delay and thank you for your patience. We remain at your disposal for any further assistance and will do our utmost to resolve this situation as quickly as possible.

Yours sincerely,
The ZESPÀ team

Reply from ZESPÀ

Jun 5, 2023

Dear Aubrey,

We sincerely apologize for the inconvenience caused by receiving the incorrect order. This is not the level of service we strive to provide, and we understand how frustrating this situation can be.

Please rest assured that we committed to resolve this issue for you as quickly as possible.

Once again, we apologize for any inconvenience this may have caused and we appreciate your understanding and patience.

If you have any further questions or concerns, please don't hesitate to contact our customer service team. We are here to assist you.

Thank you for your understanding.

Have a great day,
The ZESPÀ Team

Reply from ZESPÀ

May 24, 2023

Dear Richard,

Thank you for your positive review!
We're thrilled to hear that you appreciate the quality and style of our runners.
We take pride in delivering our products quickly, and we're glad that you were impressed with the speed of delivery. We also put effort into ensuring the packaging meets high standards.

We're delighted that you liked the extra touches, such as the spare laces and the shoe bag's design. Providing those additional elements is part of our commitment to customer satisfaction.

We appreciate your support and hope you continue to enjoy our products.

Have a wonderful day,
The Zespa Team

Reply from ZESPÀ

Apr 28, 2023

Dear Jörg,

Thanks for taking the time to share this review with us.
We are truly sorry to read that you encountered some issues with the delivery of your order.

As we discussed together by email, the two pairs of sneakers were sent from two different locations, which explains the fact that at the time of our review you only had one pair in hand.

We sincerely apologize for the miscommunication and hope to see you again in the future !

Have a great day,
The ZESPÀ Team