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Zextons - Tech Store Reviews 777

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 522 reviews, reviewers overwhelmingly had a great experience with this company. Many customers are pleased with the excellent prices, often finding them to be the best available for new devices, including phones and tablets. The delivery service is consistently praised for its speed, with many receiving their orders the next day, often through reliable carriers like Royal Mail. Reviewers frequently highlight the quality of the products, noting that items arrive brand new, factory sealed, and exactly as described, often with bonus accessories like phone cases and screen protectors. However, some people mentioned issues with orders being oversold or cancelled, and a few received defective products or items with regional variants not clearly stated at purchase. There were also occasional complaints about delivery services, though these were often attributed to the courier rather than the company itself, and some found the provided screen protectors to hinder fingerprint recognition.

What people talk about most

Product

Customers had positive experiences with product, often praising the great prices and the condition of items... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the speed and... See more

Price

Users describe positive interactions with price, with many reviewers consistently highlighting the excellent... See more

Service

Clients share positive opinions on service, with many reviewers expressing high satisfaction and stating they... See more

Order

Reviewers express satisfaction with the ordering process, often highlighting the ease of placing an order and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am so pleased I found the Zextons website, after searching for a new samsung phone. Looking at many other sites and comparing the prices, this one was the best! Phone nearly £200 cheaper, a real b... See more

Rated 5 out of 5 stars

Ordered Samsung Galaxy S25 Ultra 512GB. Device arrived quickly, factory sealed and exactly as described. Model was correct (SM-S938B/DS), brand new and fully working. Customer support responded... See more

Company replied

Rated 5 out of 5 stars

Was a little hesitant ordering from a company not known to me but glad I did! Samsung A56 5G ordered at great price. Arrived by Royal Mail next day. Brand new, sealed box as expected, well packed. Pro... See more

Company replied

Rated 5 out of 5 stars

Wasn't shore whether to purchase from these people but went ahead with ordering once l had checked out they were legit! 5 star from start to finish. Phone arrived following day was in immaculate cond... See more

Company replied


Company details

  1. #6 of 73 best companies in Mobile Phone Shop
  2. #11 of 53 best companies in Mobile Phone Accessory Shop
  3. #4 of 25 best companies in Cell phone recycling and unlocking service
  4. #38 of 90 best companies in Computer & Accessories store
  5. #37 of 82 best companies in Computer Shop
  6. #2 of 19 best companies in Mobile phone repair shop

About Zextons - Tech Store

Written by the company

🌍 Zextons – Your Trusted Source for Certified Pre-Owned Tech

At Zextons, we’re passionate about providing high-quality refurbished and brand-new phones, tablets, laptops, and gaming consoles at the best possible prices. Our mission is to make premium technology accessible, affordable, and environmentally responsible.

We source our stock directly through our buyback and trade-in program and from trusted UK phone auction houses. Every device is fully tested, certified, and guaranteed to meet our strict quality standards before being listed for sale.

💚 Why Choose Zextons?

  • ♻️ Reduced Carbon Footprint: Buying refurbished helps minimize e-waste and supports a sustainable planet.
  • 🧠 Rigorous Testing & Grading: Each device undergoes a multi-point inspection using industry-leading diagnostic software. We grade them as:
    • Excellent (Grade A) – Like new condition
    • Good (Grade B) – Light cosmetic wear
    • Fair (Grade C) – Noticeable signs of use but fully functional
  • 🛡️ 18-Month Warranty & 30-Day Returns: All refurbished devices come with an 18-month warranty and a 30-day money-back guarantee.
  • 🚚 Free UK Next-Day Delivery: Fast, tracked delivery on all orders.
  • 🎁 Free Protection Bundle: Many devices include a free screen protector and case.
  • ⭐ 17 Years of Experience: Nearly two decades of expertise ensuring reliable devices and top-rated service.

🛍️ Shop Our Bestsellers

Apple iPad 8th Gen (2020)
Apple iPad 8th Gen (2020)

Samsung Galaxy S25 Ultra
Samsung Galaxy S25 Ultra

Apple iPhone 12 (Unlocked)
Apple iPhone 12 (Unlocked)

Shop confidently at Zextons.co.uk — where quality, affordability, and sustainability come together. All devices are tested, certified, and protected by our 18-month warranty. Join thousands of happy UK customers today!

Our Promise to You

Written by the company

We’re committed to your satisfaction!
At Zextons, we go above and beyond to deliver premium refurbished and new tech with honesty and care. Every device is tested, certified, and backed by our 18-month warranty — because your trust matters most.
Sustainable Tech, Trusted Quality
Buying refurbished from Zextons means reducing e-waste and saving money without compromise. Every phone, tablet, or laptop we sell is rigorously tested, graded, and protected by our 18-month warranty and 30-day returns.
We treat every customer like family.
With over 17 years of experience, Zextons stands for quality, transparency, and respect. From your first visit to post-purchase support, we’re here to ensure every experience exceeds expectations.

Our Shipping Promise

Free Next-Day Delivery

Free Next-Day Delivery
Enjoy free and fast UK delivery on every order! All orders confirmed before 3 PM are dispatched the same day with tracked 24-hour shipping. Shop confidently knowing your device will arrive quickly and securely.

Contact info

Promotion box for Zextons - Tech Store

Free UK Next-Day Delivery

Get your refurbished phones delivered within 24 hours at no extra cost

4.8

Excellent

TrustScore 5 out of 5

777 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

This was my first time using Zextons…

This was my first time using Zextons and I can’t praise them enough! Bought a refurbished iPhone 17 at an excellent price, and it arrived quickly and looks brand new! I like the added touch of sending a protection kit with it that includes a screen protector and case. My new case hasn’t arrived yet, so this was really appreciated!

12 March 2026
Zextons - Tech Store logo

Reply from Zextons - Tech Store

Dear Customer,

Thank you so much for your wonderful review.

We are delighted to hear that your first experience with Zextons was such a positive one. It is great to know that your refurbished iPhone 17 arrived quickly, looked brand new, and offered excellent value.

We are also very pleased that the protection kit was a helpful extra while you wait for your new case to arrive. Small touches like this are something we are proud to include for our customers.

Thank you for choosing Zextons. We truly appreciate your support and hope to serve you again in the future.

Kind regards,
Zextons Team

Rated 5 out of 5 stars

No Hassel what so ever,arrived really…

No Hassel what so ever,arrived really quick, would definitely order again

8 March 2026
Zextons - Tech Store logo

Reply from Zextons - Tech Store

Dear Customer,

Thank you for your kind review.

We are delighted to hear that your experience was hassle-free and that your order arrived really quickly. It is great to know that you would definitely order from Zextons again.

We truly appreciate your support.

Kind regards,
Zextons Team

Rated 5 out of 5 stars

A* Quick delivery and free cover was a pleasant surprise

A* Quick delivery and free cover was a pleasant surprise

11 March 2026
Zextons - Tech Store logo

Reply from Zextons - Tech Store

Dear Customer,
Thank you for your lovely review.
We are delighted to hear that you were pleased with the quick delivery and that the free cover was a pleasant surprise. Your feedback is greatly appreciated, and we are so pleased you had a positive experience with Zextons.
Thank you for choosing Zextons.
Kind regards,
Zextons Team

Rated 1 out of 5 stars

Selected a phone

Selected a phone, purchased the phone. Only to be told the phone wasnt available. Offered a lesser model so asked for refund.

11 March 2026
Zextons - Tech Store logo

Reply from Zextons - Tech Store

Dear Customer,

Thank you for your review, and we are sorry to hear about your experience.

We understand how disappointing it is to place an order for a specific phone only to then be told it is no longer available. We also appreciate that being offered an alternative model was not the right solution for you.

Please accept our apologies for the inconvenience caused. We are reviewing stock accuracy closely to help prevent situations like this, and we appreciate your feedback as it highlights where we need to improve.

Kind regards,
Zextons Team

Rated 5 out of 5 stars

Very efficient

Very efficient, prompt delivery, good price and a nice bonus with phone protection kit.

9 March 2026
Zextons - Tech Store logo

Reply from Zextons - Tech Store

Dear Customer,

Thank you for your wonderful review.

We are delighted to hear that you found our service efficient and that you were pleased with the prompt delivery, good price, and the included phone protection kit. Your feedback means a great deal to us, and we are so pleased you had a positive experience with Zextons.

Thank you for choosing Zextons.

Kind regards,
Zextons Team

Rated 5 out of 5 stars

Product fully as described and on time.

The phone was brand new and came in sealed original packaging. It also came with an unexpected protection pack as a bonus. Excellent experience all round

28 January 2026
Zextons - Tech Store logo

Reply from Zextons - Tech Store

Dear Customer,

Thank you for your excellent review.

We are delighted to hear that your phone arrived brand new, exactly as described, and in its original sealed packaging. It is also wonderful to know that the protection pack was a welcome bonus and that you had an excellent experience all round.

Thank you for choosing Zextons. We truly appreciate your support.

Kind regards,
Zextons Team

Rated 5 out of 5 stars

Ordered a brand new Pixel 10

Ordered a brand new Pixel 10. Great price, they could not be beaten on any site. Well packaged, with free accessories which was a lovely surprise. Delivered priority before 1pm the next day with Royal Mail. Quicker service than Amazon Prime and also much cheaper. First class, could not fault them and would have no hesitation in using them again.

5 March 2026
Zextons - Tech Store logo

Reply from Zextons - Tech Store

Dear Customer,

Thank you so much for your fantastic review.

We are delighted to hear that you were pleased with the great price on your brand new Pixel 10, the fast priority delivery, and the packaging. It is especially lovely to know that the free accessories were a welcome surprise.

Your kind words and recommendation mean a great deal to us. We are very pleased that you found the service first class and that you would happily use Zextons again.

Kind regards,
Zextons Team

Rated 5 out of 5 stars

Good price

Good price, fast delivery.

9 March 2026
Zextons - Tech Store logo

Reply from Zextons - Tech Store

Dear Customer,

Thank you for your kind review.

We are delighted to hear that you were pleased with the price and the fast delivery. Your feedback is greatly appreciated, and we are so pleased you had a positive experience with Zextons.

Thank you for choosing Zextons.

Kind regards,
Zextons Team

Rated 5 out of 5 stars

Thank you fast delivery and an…

Thank you fast delivery and an excellent product !!
First class !!

8 March 2026
Zextons - Tech Store logo

Reply from Zextons - Tech Store

Dear Customer,

Thank you for your fantastic review.

We are delighted to hear that you were pleased with the fast delivery and the excellent product. Your kind words and support mean a great deal to us.

Thank you for choosing Zextons. We truly appreciate your business.

Kind regards,
Zextons Team

Rated 5 out of 5 stars

I paid lowest price for my phone and it…

I paid lowest price for my phone and it was delivered the second day. Brilliant customer service 👍🏻

7 March 2026
Zextons - Tech Store logo

Reply from Zextons - Tech Store

Dear Customer,

Thank you for your wonderful review.

We are delighted to hear that you found a great price for your phone and that it was delivered on the second day. It is especially rewarding to know that you were pleased with our customer service.

Your support means a great deal to us. Thank you for choosing Zextons.

Kind regards,
Zextons Team

Rated 1 out of 5 stars

Still waiting for phones.

Still waiting for phones.
I have tried to communicate with Zextons, both phone & messages but to no avail.

6 March 2026
Zextons - Tech Store logo

Reply from Zextons - Tech Store

Dear Customer,

Thank you for your review. We are very sorry to hear that you are still waiting for your phones and that you have had difficulty getting through to us.

We completely understand how frustrating this must be, especially when you are trying to get an update on your order. This is not the experience we want for our customers, and we apologise for the inconvenience caused.

Please contact us at hello@zextons.co.uk
with your order number, and we will make sure your case is reviewed as a priority and that you receive an update as soon as possible.

Kind regards,
Zextons Team

Rated 5 out of 5 stars

Excellent ease of ordering and delivery…

Excellent ease of ordering and delivery next day.

6 March 2026
Zextons - Tech Store logo

Reply from Zextons - Tech Store

Dear Customer,

Thank you for your kind review.

We are delighted to hear that you found the ordering process easy and that your delivery arrived the next day. Your feedback is greatly appreciated, and we are so pleased you had a positive experience with Zextons.

Thank you for choosing Zextons.

Kind regards,
Zextons Team

Rated 5 out of 5 stars

Excellent service

Excellent service. Bought a new S25 ultra which was received the next day. Great value, phone was new and as described.

6 March 2026
Zextons - Tech Store logo

Reply from Zextons - Tech Store

Dear Customer,

Thank you for your excellent review.

We are delighted to hear that you were pleased with the service and that your new S25 Ultra was delivered the very next day. It is great to know that you found it to be great value and exactly as described.

Thank you for choosing Zextons. We truly appreciate your support.

Kind regards,
Zextons Team

Rated 5 out of 5 stars

Quick delivery

Quick delivery, phone looks great. Nice touch with the phone cover and screen protector included.

5 March 2026
Zextons - Tech Store logo

Reply from Zextons - Tech Store

Dear Customer,

Thank you for your kind review.

We are delighted to hear that your phone arrived quickly and that it looks great. It is also wonderful to know that you appreciated the included phone cover and screen protector.

Thank you for choosing Zextons. We truly appreciate your support.

Kind regards,
Zextons Team

Rated 4 out of 5 stars

Fast delivery

Fast delivery

4 March 2026
Zextons - Tech Store logo

Reply from Zextons - Tech Store

Dear Customer,

Thank you for your review.

We are delighted to hear that you were pleased with the fast delivery. Your feedback is greatly appreciated, and we are so pleased you had a positive experience with Zextons.

Thank you for choosing Zextons.

Kind regards,
Zextons Team

Rated 5 out of 5 stars

Great service

Great service. Phoned turned up next working day..looks like new ..

28 February 2026
Zextons - Tech Store logo

Reply from Zextons - Tech Store

Dear Customer,

Thank you for your kind review.

We are delighted to hear that you were pleased with our service and that your phone arrived the next working day looking like new. Your feedback is greatly appreciated, and we are so pleased you had a positive experience with Zextons.

Thank you for choosing Zextons.

Kind regards,
Zextons Team

Rated 5 out of 5 stars

Great price for phone in excellent…

Great price for phone in excellent condition - looked like new, no marks. Very fast delivery.

5 March 2026
Unprompted review
Zextons - Tech Store logo

Reply from Zextons - Tech Store

Dear Customer,

Thank you for your wonderful review.

We are delighted to hear that you were pleased with the great price, the excellent condition of the phone, and the fast delivery. It is especially rewarding to know that the device looked like new and arrived without any marks.

Thank you for choosing Zextons. We truly appreciate your support.

Kind regards,
Zextons Team

Rated 5 out of 5 stars

Fantastic phone and fast delivery…

Fantastic phone and fast delivery service all sealed as it should be will definitely be using this company again

28 February 2026
Zextons - Tech Store logo

Reply from Zextons - Tech Store

Dear Customer,

Thank you for your fantastic review.

We are delighted to hear that you were pleased with your phone and our fast delivery service. It is great to know that everything arrived sealed exactly as it should.

We truly appreciate your support and are very pleased to hear that you will be using Zextons again.

Kind regards,
Zextons Team

Rated 5 out of 5 stars

Brand new phone as decribed

Brand new phone as decribed
Brilliant price
Highly recommend
Definetely use again

28 February 2026
Zextons - Tech Store logo

Reply from Zextons - Tech Store

Dear Customer,
Thank you for your fantastic review.
We are delighted to hear that your phone arrived brand new as described and that you were pleased with the brilliant price. Your recommendation means a great deal to us, and we are very pleased to know you would definitely use Zextons again.
Thank you for choosing Zextons.
Kind regards,
Zextons Team

Rated 5 out of 5 stars

Finishing toch

Quick service, phone much better condition that I thought, in fact it looked mint
Got a free case and screen, albeit it was missing

2 March 2026
Zextons - Tech Store logo

Reply from Zextons - Tech Store

Dear Customer,

Thank you for your review.

We are delighted to hear that you were pleased with the quick service and that the phone arrived in even better condition than expected. It is great to know that it looked mint.

We are sorry to hear that part of the free accessories was missing. This is not the experience we want for our customers. Please contact us with your order details and our team will be happy to look into this for you.

Thank you again for choosing Zextons.

Kind regards,
Zextons Team

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