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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's quality and performance, highlighting its ease of use and the delicious results achieved. Many people appreciate the straightforward assembly and the robust construction of the grills, noting their durability and ability to maintain consistent temperatures. The delivery service is also frequently mentioned as quick, well-packaged, and efficient. However, some customers have expressed dissatisfaction with the customer service experience. A few individuals reported issues with product defects upon arrival, such as damaged paint or faulty sensors, and found the resolution process challenging, with slow responses or unhelpful communication. There were also instances where customers felt their specific requests were ignored or that the company's solutions were inadequate.

What people talk about most

Product

Users describe positive interactions with the product, highlighting its excellent design, build quality, and... See more

Quality

Clients share positive opinions on quality, praising the excellent design and build, with many noting the... See more

Customer service

Customers had ambiguous experiences with customer service. Many reviewers praised the customer service,... See more

User experience

Consumers find the user experience to be positive. Many reviewers highlight the ease of use, from simple... See more

Customer communications

Clients share negative opinions on contact. Many reviewers report difficulties reaching an actual person,... See more

Delivery service

People report positive experiences with delivery service. Many customers received their orders, such as... See more

Based on these reviews

Rated 5 out of 5 stars

Very happy with Z-Grill has my first choice of pellet smoker. Easy “set it and forget it” usage. I vacuum the ash from the previous use, fill the hooper with pellets. While it preheats I get my meat t... See more

Rated 5 out of 5 stars

I've had my grill and used it many times this past summer. It's always worked every time. It helps to keep the grill clean! There are tips online how to do that. The only thing that I didn't love w... See more

Rated 5 out of 5 stars

My smoker gave me an error code that I didn’t have the slightest idea why so I sent Z-Grills an email. They quickly diagnosed the problem and sent me out a replacement part that got me going aga... See more

Rated 5 out of 5 stars

I've had this grill for little over a year. In this time, i've put the grill through it's paces. Food prep for work lunches, Cooks for family events. The smoker has delivered each and ev... See more


Company details

  1. Kitchen Furniture Shop

Written by the company

Z GRILLS is the industry leader and originator of the wood pellet grill! We have been producing grills for more than 30 years. Our products are rated as "2019 best grills" on Forbes' official website! We provide a world-class culinary experience in our customers through our innovative 8-1 grill, providing the ability to grill, smoke, bake, roast, braise & BBQ!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

711 reviews

5-star
4-star
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1-star

Replied to 71% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Z Grills Review

Z Grills Review
Against my nature, I am writing this review for the Z Grill 700 D4E I received 2 days before Christmas. It is one of only a few reviews I have ever written.

Order: 5 Stars out of 5. The Website was “overcrowded” the week before Christmas, so I called the customer service number and got a live person (yeah, I know… hard to believe, right!). I wish I had recorded her name because she was absolutely amazing (Order #123235 for Z Grills to cross ref). The grill I had wanted, wouldn’t make it to me in only 3 days before Christmas so she did a stock check and found same item different color-scheme… and then put me on hold and contacted her freight department to see if they could get it on the next truck. She got my order on the transit truck THAT AFTERNOON, getting the unit to me BEFORE CHRISTMAS, so that I could smoke Christmas dinner (Ham and Turkey).

Delivery: 5 Stars out of 5. Z Grills got me the smoker in only 2.5 days… the busiest week of the year, the week before Christmas. Boxes were clean and undamaged and stacked neatly next to my door.
Product: 5 Stars out of 5. I have had a Traeger for the last 15 years. It was a good machine and lasted a long time. I actually tried to buy another Traeger… but they have become far too expensive and the “apples to apples” comparison to the New Z Grill with the new technology, the new format and design, the newer style controller, almost everything about the Z Grill is newer, better or same as, and also much more affordable.

Value: 5 stars out of 5. Great price per unit for the value per unit.

Customer Service: 5 Stars out of 5. As above the Z Grills customer service was amazing (must be fair: so was Traeger’s) during ordering and service. And the CSR getting the unit shipped on the same day is just amazing. Anyone who expects ZERO issues, doesn’t live in the real world… it is how a company responds that matters most. My unit had one very sharp edge, I noted when putting it together. I notified Z Grills, and they responded immediately to my email stating not to worry they would take care of it. A few days later a new part was on my porch.

Everything about the purchase and use of the Z Grill has been fantastic. Everything I have cooked has been amazing! Every time I uncover it I am excited to cook something and ecstatic with this purchase.

17 December 2024
Unprompted review
Rated 5 out of 5 stars

Game Changer

Smoked my spicy Bloody Mary mix...GAME CHANGER! My weekend Bloodys are delicious. This ZGrill is alot of fun.

8 February 2025
Unprompted review
Rated 5 out of 5 stars

Straight out of the box and fired up…

Straight out of the box and fired up within a few hours, first brisket was cooked too fast, op error 225 degrees was too hot for this grill, and the size of my brisket, about 17lbs.. I went out same day and tried it all over again with lower temps. This time the results were amazing! Wifi worked great, probes worked, it was great! I have no complaints about this purchase at all! I love my zgrill 700D4E

28 January 2025
Unprompted review
Rated 5 out of 5 stars

I did the buy one get 10 deal

I did the buy one get 10 deal, so far the grill is great, easier build, all parts were in great shape and not damaged. Tested it out with burgers and they came out great, held temperature great and stayed accurate, very pleased so far.

12 February 2025
Unprompted review
Rated 5 out of 5 stars

I'm all in for Z Grills!

Purchased the buy 1 get 10 free. Iwas a bit skeptical but went for it anyway. The grill arrived on time was made with quality materials and was easy to put together. After 3 months running it I am very impressed. This grill kicks butt! I had a small ding on the smoke chamber and the customer support was all over the issue taking care of it immediately. I would highly recommend Z Grills!!

12 February 2025
Unprompted review
Rated 5 out of 5 stars

Flawless taken and Quality

Quality is not a question when it comes this smoker, it's like a tank! Im loving the simple assembly of the smoker as well. It took me a little longer than what others report, but I did it alone in about 90 minutes.

As for Z Grills,I have had no issues with communications. I ordered the smoker ant it was at my home fast faster than i expected, so once you order it, get ready!

15 January 2025
Unprompted review
Rated 5 out of 5 stars

New 7052b

I received the 7052b as a Christmas present last year. After the easy assembly we tried a rack of baby backs that were the best we’ve ever smoked. The grill heats up quickly, unlike my last grill, and maintained a steady temperature throughout our 3-2-1 process. It’s extremely well built and solid. If you’re considering a new grill or replacement I strongly encourage you to look at this model.

27 December 2024
Unprompted review
Rated 5 out of 5 stars

Awesome smoke!

Grill came quickly. Easy to assemble of good quality materials. Temperature variance during cooking is minimal and consistent.

25 January 2025
Unprompted review
Rated 5 out of 5 stars

Broke it in with a brisket

Broke it in with a brisket. The best ever and I have had two other pellet grills, the big names. This 1000D gets compliments on looks, size, and taste. Great value and a free grill every 5 years…c’mon man!

12 February 2025
Unprompted review
Rated 5 out of 5 stars

What a great deal for a great grill

What a great deal for a great grill. I was wanting a bigger pellet grill when came across the buy 1 get 10 deal. It was a no brainer for me. Now that I've used it a couple times I was right. They are well made and easy to assemble. I have a little learning curve but that's normal.

12 February 2025
Unprompted review
Rated 5 out of 5 stars

I have been wanting a pellet grill for…

I have been wanting a pellet grill for a while and then when saw the buy 1 get 10 free offer I had to jump on it. And it was one of the best decisions I made. It was easy to assemble and is even easier to use. I love using my pellet grill. My only regret is I didn't get the grill that is wifi enabled because now the wife module is constantly out of stock.

1 January 2025
Unprompted review
Rated 5 out of 5 stars

Delivery was on time and assembly was…

Delivery was on time and assembly was straight forward for the grill. Grill worked beautifully for the first cook and cannot complain at all. Can’t wait to work with this grill for the next 50 years!

12 February 2025
Unprompted review
Rated 5 out of 5 stars

Top Notch Grill -Z Grill

I bought my new Z Grill so I could dive into the life of smoking meats. It has turned out to not just be a great smoker but also a grill. I have smoked Turkey Breast( OMG they were so moist), Smoked Ribs(Fall Off the bone moist ribs), and cooked whole chickens, perfection. I could not be happier with the performance of my grill.

12 February 2025
Unprompted review

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