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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's quality and performance, highlighting its ease of use and the delicious results achieved. Many people appreciate the straightforward assembly and the robust construction of the grills, noting their durability and ability to maintain consistent temperatures. The delivery service is also frequently mentioned as quick, well-packaged, and efficient. However, some customers have expressed dissatisfaction with the customer service experience. A few individuals reported issues with product defects upon arrival, such as damaged paint or faulty sensors, and found the resolution process challenging, with slow responses or unhelpful communication. There were also instances where customers felt their specific requests were ignored or that the company's solutions were inadequate.

What people talk about most

Product

Users describe positive interactions with the product, highlighting its excellent design, build quality, and... See more

Quality

Clients share positive opinions on quality, praising the excellent design and build, with many noting the... See more

Customer service

Customers had ambiguous experiences with customer service. Many reviewers praised the customer service,... See more

User experience

Consumers find the user experience to be positive. Many reviewers highlight the ease of use, from simple... See more

Customer communications

Clients share negative opinions on contact. Many reviewers report difficulties reaching an actual person,... See more

Delivery service

People report positive experiences with delivery service. Many customers received their orders, such as... See more

Based on these reviews

Rated 5 out of 5 stars

Very happy with Z-Grill has my first choice of pellet smoker. Easy “set it and forget it” usage. I vacuum the ash from the previous use, fill the hooper with pellets. While it preheats I get my meat t... See more

Rated 5 out of 5 stars

I've had my grill and used it many times this past summer. It's always worked every time. It helps to keep the grill clean! There are tips online how to do that. The only thing that I didn't love w... See more

Rated 5 out of 5 stars

My smoker gave me an error code that I didn’t have the slightest idea why so I sent Z-Grills an email. They quickly diagnosed the problem and sent me out a replacement part that got me going aga... See more

Rated 5 out of 5 stars

I've had this grill for little over a year. In this time, i've put the grill through it's paces. Food prep for work lunches, Cooks for family events. The smoker has delivered each and ev... See more


Company details

  1. Kitchen Furniture Shop

Written by the company

Z GRILLS is the industry leader and originator of the wood pellet grill! We have been producing grills for more than 30 years. Our products are rated as "2019 best grills" on Forbes' official website! We provide a world-class culinary experience in our customers through our innovative 8-1 grill, providing the ability to grill, smoke, bake, roast, braise & BBQ!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

711 reviews

5-star
4-star
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1-star

Replied to 71% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

I purchased a Blind Box from Z GRILLS…

I purchased a Blind Box from Z GRILLS June, 2024. It quit working properly in July. Received a new auger for the pellets end of October, 2024. It worked great for the couple weeks used until winter. Now that it is being used again the temperature won’t hold. The auger is not working properly again. Called and emailed customer service twice in the last week with no response. Would never recommend this company!

4 April 2025
Unprompted review
Z Grills logo

Reply from Z Grills

Dear Sue,

First of all, thank you for being part of our Blind Box program. We truly appreciate your support and are very sorry to hear about your recent experience.

We understand how frustrating it is when your grill doesn’t perform as expected — especially after the excitement of receiving a replacement and looking forward to grilling again in spring.

Your feedback has been received loud and clear, and we sincerely apologize for the delayed response from our customer service team. That is not the standard of service we aim to provide, especially for customers like you who have put their trust in us.

We would love to make things right. Please allow us to escalate your case immediately. If you could kindly share your order number or email us again at [support@zgrills.com] with “Urgent: Blind Box Support Follow-up” in the subject line, we’ll prioritize your case for resolution.

We hope you’ll give us the chance to resolve this quickly and restore your confidence in our brand.

Warm regards,
Z Grills Team

Rated 1 out of 5 stars

Don’t waste your money.

Z Grill is an absolute joke. Bought my grill last summer used it for a month and it kept throwing Error codes. Finally Z grills sent me a new hopper. It has worked for about 2 months and same thing. I would NEVER spend another dime on this cheap company.

13 March 2025
Unprompted review
Z Grills logo

Reply from Z Grills

Hi Brandon,

We're truly sorry to hear about your experience, and we appreciate you sharing your feedback. This is definitely not the experience we want for our customers. We understand how frustrating recurring issues can be, and we want to make things right.

Please reach out to our support team at support@zgrills.com, and we’ll do our best to find a lasting solution for you. If you’ve already been in touch, let us know your case details, and we’ll escalate it to ensure you get the help you need.

We value your trust and hope to turn your experience around.

Best,
Z Grills Team

Rated 5 out of 5 stars

700D4E

I purchased a 700D4E in July of 2024. So far I have smoked Ribs, pulled pork and brisket. All were amazing. I have grilled steaks and hamburgers. Temperature control is great. It is easy to clean no issues. Would purchase again.

27 February 2025
Unprompted review
Rated 5 out of 5 stars

I give ZGrills a shining 5 Star review

I give ZGrills a shining 5 Star review! After researching pellet grills for long time online and comparing features, available options and reviews, I decided on ZGrill, based upon my extensive research.Truth is that i give ZGrill 5 stars in more than just one category. First of all, their customer service is as good as it gets! After my initial purchase, I found another ZGrill pit that had one additional option that I wished I had initially ordered instead of what i had ordered. I emailed ZGrill with my request to change my order and was immediately contacted for the exchange option. The exchange was confirmed immediately. The product shipped within a few days and arrived sooner than I expected. One other 5 star rating is for the completely unmatched excellence of the packaging of the unit. I don't think I have ever been as impressed with the exceptional safe consideration of each and every part within the solid packaging of the entire unit. The unit itself was very easy to assemble, with very few nuts, bolts and accessories such as casters and handles. Being my 1st pellet grill i was excited to give it a try. Very simple instructions, and i was impressed with my very first experience. One thing I suggest is to get some large rectangular foil pans (got mine at Costco) and put that, with water in it, on the bottom grill. My Z1000 has 3 shelves. I place the meat on the top two shelves, and this provides moisture along with the smoke and controlled temperature. Get it, love it and enjoy the ease of hassle-free BBQing.

14 February 2025
Unprompted review
Rated 5 out of 5 stars

I love my new grill

I love my new grill. I get up at 4 am and get meat grilling. It will be done before noon and will be unbelievably awesome!!! Check out Grill Works in Marion, Ia for the best seasonings in the market to finish your meat to perfection. I would buy my grill again!

19 February 2025
Unprompted review
Rated 4 out of 5 stars

This is my first smoker and assembly…

This is my first smoker and assembly was mostly easy but wished all parts were labeled which caused minor confusion at one point. Also, one of the washers was the wrong size so had to get one from the store as the opening was too large and would slide right over the bolt. Once that was done, I did the first burn to clean it out and that was straight forward. Did our first smoke yesterday, a pork rib roast. It came out beautiful, not too much of a smoke taste (how my wife likes it), beautiful hue amd color and the flavor was to die for. So glad we got this and can't wait to smoke some more with it.

17 February 2025
Unprompted review
Rated 5 out of 5 stars

Our new ZGrills smoker

We started out with a bad part, we contacted customer service they were amazing. They sent out the new part, my husband installed it, and did the burn off yesterday. Today I put a 11 lb beef brisket on to cook, I just removed it looks amazing, smell amazing... It performed perfectly. Love it and recommend it. Thank you.

15 February 2025
Unprompted review
Rated 5 out of 5 stars

Great smoker

We took advantage of the buy 1 get 10 free offer. Grill was easy to put together, the WiFi works great. We tested the temperature reading against stand alone thermometer and it was on point. We’ve been thrilled with the performance.

15 February 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic grill!

I have a 700 series grill. It’s amazing! It holds temperature within 10 degrees and is great for low and slow cooking. I’ve made pork, chicken, chuck roast, and even toasted flavored almonds! Got the buy 1 get 10 deal. I’m grills for life!

14 February 2025
Unprompted review
Rated 3 out of 5 stars

700D4E Grill Experience

The grill has worked fine so far other than the app. The app worked OK first couple times, but for some reason now I have a hell of a time getting it connected, if I do at all. Also the app only seems to work if you are within like maybe 20' of the grill. Loses connection when I get further away inside my house. Which isn't very practical for using.

I also agree with others on here that emailing support doesn't necessarily result in a response back, without pestering them again about it weeks later.

And then though they sure advertise the hell out of getting 10 grills when you buy 1, for some reason my purchase didn't result in that deal. Bought directly thru their site after clicking on the ad, but no explanation as to why my grill purchase didn't qualify for that deal. Guess maybe only certain models?...

12 February 2025
Unprompted review
Z Grills logo

Reply from Z Grills

Hi Aaron

Hey, thanks for sharing your feedback! I’m really sorry to hear about the trouble you’re having with the app and connectivity—it can definitely be frustrating when it doesn’t work as expected. That range issue is something we’re aware of, and I know it’s not ideal for those who want to control the grill from a distance. If you haven’t yet, it might help to make sure the Wi-Fi signal is strong around the grill and that the app is up to date.

As for the support response, I totally get your frustration. I’ll pass along the feedback so they can improve the follow-up process, but if you’re still waiting on something, I’d be happy to help escalate it for you.

Regarding the “buy 1, get 10” deal, it does sound like it could be a model-specific promotion, and sometimes it can be a little unclear. I’d recommend double-checking the terms on the specific offer or I can look into it for you if you'd like!

Let me know if you'd like help with anything else!

Best regards

Zgrills Team

Rated 4 out of 5 stars

Long time griller first time pellet buyer

I've been grilling/smoking for a couple of decades. I've had charcoal,propane,stick burner, and decided it's time to give a pellet a try. ZGrills was running the promotion of buying 1 get ten free over 50 years. I've only used a few times but so far I am happy with the convenience of a pellet grill. I added smoke tubes for the added flavor. It's not as good as using my stick burner but I'm not spending hours controlling and watching the temps. The food has been very good that I've grilled and smoked so far. Quality is good and my grill has wifi and so far no issues. I am an Android user and see others have had problems. I would recommend Zgrills but if you want strong smoke flavor it might not be for you.

1 January 2025
Unprompted review
Rated 5 out of 5 stars

I had my first zgrill for 4 years and…

I had my first zgrill for 4 years and it worked wonderfully it was just a little small. I don't remember what model it was. I was ready to upgrade and found the buy 1 get 10 free deal. I ordered the 1100b and it has been fantastic.

31 January 2025
Unprompted review
Rated 4 out of 5 stars

I like the 10 for 1 promo

I like the 10 for 1 promo. Lets pray they are still around that long....It has a little less smoke production than what I would like but the ease of use and overall value are there. I tried to get some of the brand specific pellets but they were out of stock and also the pricing is pretty high compared to others.

13 February 2025
Unprompted review
Rated 5 out of 5 stars

Supprised at the even cook

Love how even it cooks and enjoy the quality of this unit i have 4-5 cooking brands of cooking methods 2 pit boss smokers and camp chef as well as blackstone griddle electric

25 January 2025
Unprompted review
Rated 5 out of 5 stars

Satisfied Customer.

Z Grills as a company is extremely responsive to their customers and make every effort to make situations right. The grill itself is fantastic and I have used to make Steaks, Brisket and Beer can chicken so far even in Montana Winter weather. Excited for my 50 years of BBQs.

13 February 2025
Unprompted review
Rated 5 out of 5 stars

Impressed

I placed my grill order on Sunday. I received my order the following Wednesday. Super fast shipping. The delivery arrived in 2 separate boxes. After unpacking, the amount of individual pieces was rather intimidating. However assembly was super easy. The instructions were clear and all parts fit as they should. I am excited to use the grill this weekend. Very happy with my experience so far.

12 February 2025
Unprompted review

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