Ziegler & Brown Reviews 

I have 5 different BBQ’s - yup I BBQ a lot. I’ve got a Weber too. The Ziggy is the best - I use it at least 5 times a week. I’ve had it for five years

Worst pile of garbage money can buy. Terrible build quality. After 5 years, powder coating has peeled, rust has set in. All burners have deteriorated. Most nuts and bolts have come loose. Never heated evenly either. It is installed under cover and looked after. It’s rubbish and spares cost more than the bbq. Do Not Waste Your Money! -5 stars

After 3 years of light use, our Ziggler and Brown bbq just stopped working. Warranty and service has been incredibly frustrating to get any communication from. There's not much point having a 7 year warranty if they are not going to respond to warranty issues. Save your time and buy a different bbq, it's not worth the hassle.

We find the 3 burner classic very frustrating!
Most times it won't get hot enough to cook the meat properly. And when you open the lid, the temp drops and/or the flames go out ( with no wind )
After sales service is non existent! Stay away from this product !!!

We decided on a Z&B classic 4 burner BBQ, after getting it home I started to put it together & straight away found issues there was a broken hinge, missing bolts, loose lid, dirty foot print on the bottom tray, deep scratches on the hood & cart, after sending 2 emails, apparently didn't get the 1st email, complete with heaps of photo evidence to the "Customer Care" people we waited for a response after 2 weeks, nothing, so I rang the store I bought it from & they sent the photo evidence & receipt to Customer care they couldn't get anywhere with them either, anyway after 2 months! I finally received my new bbq from bbq's galore in Warrawong & I have to say they couldn't do enough for me & were pretty embarrassed by the whole episode, and I found the Z & B c/care people to be very deceitful & untrustworthy, I would deal with bbq's galore again but not Zeigler & Brown, there is plenty of other brands out there a lot cheaper & probably better, l'm very disappointed, it took 2 months to resolve the problem & about 1 hr to finalise & close the case

The AFTER SALES CUSTOMER SERVICE with Ziegler & Brown are non existent. I have tried to contact both by email and on there website asking about where I can purchase consumables for a Z&B two burner Barbecue after transporting the BBQ to SPAIN. Not a single reply from them to date.
Just as well the Z&B twin grill BBQ is still working well.
So basically even when you are asking about consumable products from one of there BBQ’s there is no service whatsoever- very strange as it is extra revenue for the company.
My advise is to not purchase any of the Ziegler & Brown products due to this lack of AFTER SALES SERVICE!
Such a company deserve to fail as there is much competition in the BBQ sales market and this company do not deserve a share of the market!

Have a triple grill not worth the money 2 steaks looses heat can’t maintain a high sere, can’t cook with hood up ever, burners can’t keep heat in grill

I purchase the grand turbo BBQ and got it install by my plumber.
Whilst using the BBQ, I realise the 2nd left burner jet are not giving off the same amount of heat as the other 3 jet.

So I logged a warranty claim with BBQ Galore and was told a technician will call me to follow up, this is on the 11March. To this day 4 May, been 2 months and I still haven't heard from anyone. I mean anyone as the technician, BBQ Galore or Ziegler & Brown. I emailed Ziegler&Brown twice via their website contact page, not a single reply.

I'm very disappointed with the after sales service. It definitely won't encourage the product brand to my family and friends.