ziipbeauty.com Reviews 

865
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 502 reviews, reviewers had a great experience with this company. Many customers truly love the innovative beauty device, noting visible and fast improvements in skin texture, firmness, clarity, and overall appearance after consistent daily use. People also appreciate the user-friendly mobile application and the helpful video guides that make following complex treatment plans simple, engaging, and remarkably effective. However, some people mentioned frustrating issues regarding customer service responsiveness, along with significant difficulties when attempting to secure device replacements or prompt refunds. Consumers additionally shared occasional technical glitches, noting that the mobile application sometimes failed to sync properly or register their completed treatment sessions.

What people talk about most

Product

Reviewers mention positive feedback about product, praising its effectiveness in improving skin texture and... See more

Quality

Clients share positive opinions on quality, highlighting the impressive results and noticeable improvements... See more

User experience

People report positive experiences with user_experience, finding the device very easy to use right out of the... See more

Customer service

Customers had ambiguous experiences with customer_service, reflecting a wide range of opinions. While many... See more

Application

Reviewers highlight ambiguous aspects of the app, as opinions are divided between praise and frustration. On... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Waiting for results but know it will take awhile. Like using app. It’s helpful for sure. Don’t think there is a suggested schedule for using different apps. Suggestions would be helpful. Love the Zi... See more

Rated 4 out of 5 stars

The app works great to keep a good routine going. The device itself has had issues and is very fragile to any product that may touch it on top. I’ve had to reset the device several times but when it w... See more

Rated 5 out of 5 stars

I tried to find cheaper gel solutions but the quality didn't stand up to ZIIP's own line. Other brands didn't provide sufficient conducting which only led me to avoid using my ZIIP device. I bought th... See more

Rated 5 out of 5 stars

Absolutely obsessed with his product! I’ve had compliments on my face after using it for two weeks I use it regularly… have tried many of the different programs and absolutely love it. So glad I inves... See more



Contact info

4.0

Great

TrustScore 4 out of 5

865 reviews

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4.0

All reviews

(865)

539 reviews in the last 12 months

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Rated 4 out of 5 stars

So I purchased a ZIIP Halo less than 2…

So I purchased a ZIIP Halo less than 2 years ago. It started to malfunction- wouldn't stay on for longer than a few seconds. I contacted ZIIP and they replaced it for free, which was lovely. The replacement worked so well, it made me realize that my old ZIIP Halo had definitely not been functioning well for a very long time, which was discouraging, since I used it every other day for almost two years.

6 May 2026
Rated 4 out of 5 stars

Happy

Good product - had issues with the old version of the zip the customer service sent me a new one after 3 weeks.

Thank you

5 May 2026
Unprompted review
ziipbeauty.com logo

Reply from ziipbeauty.com

Hello Roman, 

Thank you for taking the time to share your feedback on Trustpilot.

I’m very sorry to hear that you have had these issues, I completely understand how frustrating this must be. Please rest assured that I’m looking into this as a priority and will contact you via email shortly to get this resolved
as quickly as possible.

Take care.

Rated 2 out of 5 stars

Bad customer service.

My ZIIP device stopped working. Sent a message to the company, they told me how to reset the device. It still doesn’t work correctly per their instructions. First off it has to be fully charged every time. The light doesn’t go brighter when using it & I do not get the buzz vibration when it’s time to move to a new area. It also doesn’t indicate when the 4 minute mark is up. Now it did all of that the first time I used it, but not since!
I am trying to return it, haven’t a very difficult time working with the company to do this. They requested a video, I sent it. Now they say I’m not pressing hard enough when resetting. I was my finger tips were white from pressing on it.
This company is not in compliance with their return policy.

4 May 2026
Unprompted review
ziipbeauty.com logo

Reply from ziipbeauty.com

Hello, thank you for taking the time to leave a review, and we are extremely sorry to hear that your ZIIP Device is not working correctly. We will aim to have this resolved as quickly as possible for you. We have reached out via email to obtain your order details so that we can assist you further with your ZIIP Device. Kind regards, Customer Care Team, Leah.

Rated 5 out of 5 stars

The ZIIP Halo is amazing!

The ZIIP Halo is an amazing device. It is very easy to use and results are fast. There are different treatment plans for all sorts of concerns like anti aging, face sculpting, stimulating collagen, etc.. The special conductive gels add a nourishing boost. ZIIP customer service is incredible. They are super helpful and quick to resolve any issues. You have everything to gain from ordering a ZIIP Halo for yourself.

3 May 2026
Rated 5 out of 5 stars

Worth every penny

Worth every penny! I’ve been using the Ziip Halo for 3 weeks now and it’s a great added investment to my skincare routine. I have had puffiness in my face and wanted to combat my appearing jowls, and no amount of gua sha/brushing was working. With the Ziip, I’m seeing massive results here and seen a huge difference in my skin texture, brightness and firmness. I love all the different treatments in the app, combining the microcurrent for muscle tightness and lymphatic drainage, and nanocurrent for a collagen boost. It’s expensive yes, but weighing up how much I spend on creams, serums and facials this is something that is firmly working and gives instant results you can visibly see. I love it!

2 May 2026
Unprompted review
Rated 1 out of 5 stars

After 2 days my Ziip stopped syncing

After 2 days my Ziip stopped syncing. I sent 5 emails to customer support. No response to any of them until after 3days. I got a response saying I should try certain fixes like deleting the app and starting over or turning th Bluetooth for ZIIP on (duh). None of them worked. This device has serious defects and connectivity issues with its app. I want a refund.

27 April 2026
Unprompted review
ziipbeauty.com logo

Reply from ziipbeauty.com

Hello,

Thank you for taking the time to leave your Trustpilot review.

I have requested further information from you in order to reach out to you via email.

Kind regards,
Customer care team,
Elin.

Rated 5 out of 5 stars

5 Star Customer Service.

I have been using the Ziip Halo for some time. I love it and I have had some excellent results from regular use. It is by far the best beauty tool that I have used. When my device recently developed a fault I contacted customer services. I received a prompt and helpful response . Kellie was excellent and arranged a replacement for me which arrived very quickly. I cannot fault the service that I have received. It was truly 5 star!

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Amazing for tightening skin!

I love my ZIIP so much!! It feels like having a facial at home, but what makes it even better is that it’s way less expensive than actually getting facials. The device works great, especially for skin elasticity and acne. I’m honestly still shocked at how well this thing works for all kinds of skin problems. I mainly bought the ZIIP to tighten up my jaw line, but I’ve been impressed with its other features, too (especially when I had a deep, painful pimple. It was sooo much smaller after just one treatment!). It’s also great for treating hyperpigmentation. Anyway, I’m on a weight loss journey and didn’t want to be left with saggy skin, so this has been a great solution. The gels that came with the device are nice, too. I like to use my red light therapy device afterwards to get even better results. Also, the app is nice. They just made an update that makes it easier to sync up the treatment (before, the video started too soon, but it seems to be fixed). Anyway, I definitely recommend the ZIIP!

9 April 2026
Rated 1 out of 5 stars

TERRIBLE my device is nzt working after…

TERRIBLE my device is nzt working after the latest update. Still no response after 2 requests to fix the problem.

15 April 2026
ziipbeauty.com logo

Reply from ziipbeauty.com

Hello Leonore,

Thank you for taking the time to share your feedback on Trustpilot.

I’m very sorry to hear about the issues you’ve experienced with your ZIIP HALO. I’ll be reaching out to you shortly via email so we can work together to resolve this as quickly as possible.

Kind regards,
Elin

Rated 5 out of 5 stars

Great Gel

The gel is so much better than cheaper alternatives. It actually costs less because a little goes a long way and it doesn't dry out quickly, which means you don't have to stop in the middle and add more.

15 April 2026
Rated 5 out of 5 stars

Radiant Skin – Absolutely Worth It!

I’ve been using the ZIIP HALO for a couple of months and I can honestly say it has exceeded my expectations. The device is incredibly easy to use, and the app guides you through each treatment seamlessly.

It’s become a really enjoyable part of my routine — a little self-care moment that actually delivers visible results.

The customer service team has also been outstanding — responsive, helpful, and genuinely supportive throughout my experience.

I couldn’t recommend the ZIIP HALO more highly!

15 April 2026
Unprompted review
Rated 5 out of 5 stars

This is worth it.

This is, hands down, the best skin care I have ever invested in. I thought it might be hype- but no, this delivers in a number of ways. Ziip far exceeded my expectations.

14 April 2026

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