Zima Dental Reviews 

5,841
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 2,376 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the dental pods and cleaning tablets are extremely easy to use, keeping oral appliances and retainers sparkling clean. Consumers also deeply appreciate the remarkably fast and helpful support team, noting that any device issues or replacement requests are handled very promptly. Some reviewers were not happy with customer service, mentioning that dealing with support requests required long troubleshooting processes or repetitive automatic replies. A few people also felt that certain product problems were quite frustrating to resolve and took an unreasonable amount of time.

What people talk about most

Product

Clients share positive opinions on product quality, noting how effectively the ultrasonic cleaner removes... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the dental devices are... See more

Customer service

People report positive experiences with customer service, noting that support agents are prompt, helpful, and... See more

User experience

Consumers find user experience to be very positive, highlighting that everything goes smoothly and the setup... See more

Response time

Reviewers highlight positive aspects of response time, consistently praising the fast and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The pod is great - easy to use and you do get a sense that your oral device is clean. Over the years I've had many night mouth guards and have always struggled to keep them clean. My current one is no... See more

Rated 5 out of 5 stars

Zima Dental has been great. I had a faulty dental pod and wanted it exchanged. Zima Dental was excellent in communicating well and I have received a replacement. The product is great .. much easier... See more

Rated 5 out of 5 stars

Having used a Zima pod for 11 months it unfortunately experienced an issue with the power supply. The company’s customer service among the best I’ve experienced. Offered replacement or 80% discount on... See more

Rated 5 out of 5 stars

Definitely worth the purchase, was hesitant at first but did some research and went for it. Retainers are clean within 5 minutes and not having to do anything except put a bit of water in a pot and pr... See more


Company details

  1. Cosmetics Industry
  2. Beauty product supplier
  3. Dental Supply Shop
  4. Health and beauty shop

Written by the company

Zima Dental is the world's premier brand focused on the oral appliance journey, sold in over 40 countries worldwide and recommended by 1000s of dentists. Through the interdisciplinary collaboration of leading experts at the Zima Dental research centre, we have pioneered groundbreaking innovations that go beyond traditional oral appliance care, offering smarter and more efficient ways to maintain your oral health. Zima Dental is committed to transforming the oral appliance journey with a straightforward promise – to make millions of peoples lives better through state-of-the-art oral appliance solutions that truly make a difference.


Contact info

4.8

Excellent

TrustScore 5 out of 5

6k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(5,841)

2,370 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Never without my Zima Pro Pod!

I recently bought the Zima pod for travel. I won't be using it for a while on a trip, but I did try it just to see how it works. The very small case and clever telescoping pod is wonderful. I just came back from a 10 day trip and brought my zima pro with me. It was large and took up so much room in my suitcase (but I can't imagine not using it daily)! When I saw the travel version, I bought it immediately. I know it will fit my needs perfectly. (And I am a little crazy - I use it twice a day with a tablet)!

11 July 2026
Unprompted review
Rated 5 out of 5 stars

Definitely worth the purchase

Definitely worth the purchase, was hesitant at first but did some research and went for it. Retainers are clean within 5 minutes and not having to do anything except put a bit of water in a pot and press a button! Literally no effort at all.

5 August 2026
Unprompted review
Rated 5 out of 5 stars

Wish I had bought Zima first.

I bought a competitor’s product that stopped working. The manufacturer replaced it but it too stopped working. I’m finished my orthodonture and now use a retainer at night only. I really disliked cleaning my trays with a toothbrush and wanted a new appliance but thought I’d give Zima a try. I like the design which is sleek and neat and so far the unit is performing well.

14 July 2026
Unprompted review
Rated 5 out of 5 stars

Great product

Great product - keeps my retainers squeaky clean, especially because I wear them every night. Definitely recommend.

4 August 2026
Unprompted review
Rated 1 out of 5 stars

Wish I had seen these reviews before buying…

Wish I had seen these reviews before buying! It’s a scam. My night guard showed no change, and after sending 6 videos proving so, they offered a 25% refund. 30 day policy is not valid.

3 August 2026
Unprompted review
Zima Dental logo

Reply from Zima Dental

Thank you for taking the time to leave a review. I'm very sorry to hear about your experience. This is certainly not the level of service we aim to provide.

I've reached out to you privately to gather a few more details and assist you directly so we can get this resolved as quickly as possible.

Kind regards,
Emily

Rated 5 out of 5 stars

Excellent Product!

I've been using the Zima dental pod for over a year. It's simple to use and makes cleaning my oral appliance for sleep apnea one less thing I have to think about. I can see how clean the oral appliance is when I take it out of the pod. Excellent product!

3 August 2026
Unprompted review
Rated 1 out of 5 stars

Poor customer service

So far, I am pleased with the product.

However, buyers be warned. Their customer service is atrocious. On their web site they say that returns are effortless. Absolutely not true. I succeeded in returning an item but it took a large amount of time dealing with multiple customer service people who seemed unable to communicate effectively or indeed to even understand my emails. Once the item was returned successfully I had to enter into yet more ridiculous emails to chase my refund. My guess is that there is a possibility that they have been instructed to block returns. I also experienced poor customer service when I wanted to cancel a subscription. On the website it seems impossible to cancel a subscription. Poor responses from customer service.

2 August 2026
Unprompted review
Zima Dental logo

Reply from Zima Dental

Thank you for taking the time to leave a review. I'm very sorry to hear about your experience. This is certainly not the level of service we aim to provide.

I've reached out to you privately to gather a few more details and assist you directly so we can get this resolved as quickly as possible.

Kind regards,
Emily

Rated 5 out of 5 stars

Great device

Great device! I do wish the inside had a bit more room so my retainers aren’t partially stacked on each other. Other than that, I love it!👍

28 July 2026
Unprompted review
Rated 1 out of 5 stars

I bought the Dental Pod Pro in May…

I bought the Dental Pod Pro in May 2026. It developed a fault while still inside the
12-month warranty.

Over the course of the claim I received 16 emails, each requesting further information,
with no resolution offered at any point. I abandoned the claim because the time cost
exceeded the value of the product.

I'd have no issue recommending the device itself. I can't recommend buying from a
company whose warranty process is this attritional.

31 July 2026
Unprompted review
Zima Dental logo

Reply from Zima Dental

Thank you for taking the time to leave a review. I’m very sorry to hear about your experience. This is certainly not the level of service we aim to provide.

I’ve reached out to you privately to gather a few more details and assist you directly so we can get this resolved as quickly as possible.

Kind regards,
Emily

Rated 5 out of 5 stars

I'm very happy with the DentalPod

I'm very happy with the DentalPod. After every cleaning, my mouthguard feels as fresh as it did the day I received it. Plus, the DentalPod is very compact, which makes it easy to carry around.

21 July 2026
Unprompted review
Rated 5 out of 5 stars

What made my experience great was the Support Team

What made my experience great was the help that I received from Zima Dental Support Team. They were so dedicated to making everything right! I had purchased a bundle, and there was a delay with Pro Pod being shipped separately. I reached out to the team and their response was immediate and they were accommodating in every way.

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Dental Pod is a great product

Dental Pod is a great product, and remarkably quiet for an ultrasonic device.

However, if you keep it in a bathroom cabinet, filling and emptying it can be a bit of a hassle. That's why I've reordered the Dental Pod Pro!

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Investment in oral health

I’ve invested a lot of money in my oral health and hygiene so extending that to the care of my retainers was a no brained once I learned about Zima! In the same 5 minutes it takes for me to floss and brush, my retainers become perfectly clean like brand new and I know there won’t be any gunk getting between my retainers and my gums and teeth.

1 July 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look