Zima Dental Reviews 

5,832
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 2,379 reviews, reviewers overwhelmingly had a great experience with this company. Customers warmly praise the innovative dental pods and deep cleaning tablets for keeping their retainers and mouthguards sparkling clean with minimal daily effort. Consumers frequently highlight the truly exceptional customer service, noting that dedicated support teams provide prompt resolutions, friendly communication, and smooth product replacements. Some reviewers were not happy with occasional product defects, such as power supply failures or devices breaking after a couple of uses. A few other people also felt that delivery tracking issues, unhelpful automated email replies, and delayed support responses made resolving problems quite frustrating.

What people talk about most

Product

Consumers find product to be positive, highlighting how effectively it cleans aligners and night guards with... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with how well the devices... See more

Customer service

Users describe positive interactions with customer service, often praising the fast response times and... See more

User experience

Customers had positive experiences with user_experience, highlighting that the device is simple to use and... See more

Response time

Customers consistently note positive experiences with response_time, praising the fast and attentive support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The pod is great - easy to use and you do get a sense that your oral device is clean. Over the years I've had many night mouth guards and have always struggled to keep them clean. My current one is no... See more

Rated 5 out of 5 stars

Zima Dental has been great. I had a faulty dental pod and wanted it exchanged. Zima Dental was excellent in communicating well and I have received a replacement. The product is great .. much easier... See more

Rated 5 out of 5 stars

Having used a Zima pod for 11 months it unfortunately experienced an issue with the power supply. The company’s customer service among the best I’ve experienced. Offered replacement or 80% discount on... See more

Rated 5 out of 5 stars

Definitely worth the purchase, was hesitant at first but did some research and went for it. Retainers are clean within 5 minutes and not having to do anything except put a bit of water in a pot and pr... See more


Company details

  1. Cosmetics Industry
  2. Beauty product supplier
  3. Dental Supply Shop
  4. Health and beauty shop

Written by the company

Zima Dental is the world's premier brand focused on the oral appliance journey, sold in over 40 countries worldwide and recommended by 1000s of dentists. Through the interdisciplinary collaboration of leading experts at the Zima Dental research centre, we have pioneered groundbreaking innovations that go beyond traditional oral appliance care, offering smarter and more efficient ways to maintain your oral health. Zima Dental is committed to transforming the oral appliance journey with a straightforward promise – to make millions of peoples lives better through state-of-the-art oral appliance solutions that truly make a difference.


Contact info

4.8

Excellent

TrustScore 5 out of 5

6k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(5,832)

2,370 reviews in the last 12 months

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Rated 5 out of 5 stars

After a bit of research, I landed on Zima

My dentist insisted I get an ultrasonic cleaner for my new nightguard, He specifically recommended the Zima Pod and tablets. After extensive research I realized it was worth the extra cost to buy the Zima Pod and specifically also their tablets (superior ingredients). I've been using it for a couple of weeks now and am very happy with the decisions.

31 July 2026
Unprompted review
Rated 1 out of 5 stars

Order EU76367 was never received.

Order EU76367 was never received.
I am not even sure if they are legit. I am going to contact my CC provider tomorrow.
Ordered 11 days ago , already received an email from Zima to rate the product I never received.
Be aware!!! Next time if I order anything similar it will be only via Amazon .
A quick update, although I reached out to their CS they claim the package hasn't arrived yet.
This is a scam !! Be aware. It is not possible that a package will take longer than 10 days within Europe

5 August 2026
Unprompted review
Zima Dental logo

Reply from Zima Dental

Thank you for taking the time to leave a review. I'm very sorry to hear about your experience. This is certainly not the level of service we aim to provide.

I've reached out to you privately via e-mail to assist you directly so we can get this resolved as quickly as possible.

Kind regards,
Emily

Rated 5 out of 5 stars

Customer service was courteous

Customer service was courteous, understanding and promptly took care of my issue.i needed to cancel an ongoing subscription and was unable to do this on the website, but with a couple of quick emails it was done efficiently.

5 August 2026
Unprompted review
Rated 5 out of 5 stars

Replacing Unit hassle free

Enjoyed using the product could really see a difference with how clean and fresh my retainers. The unit stop powering on. Customer service was very helpful with the replacement request. The unit was a gift but they were able to locate the original order# to process the replacement. Excellent Customer service process and agent!!

9 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Had a problem registering my product and contacted customer service. They sorted it straight away. Excellent service.
I have a Dental Pod and also the travel case. Highly recommend these product’s.

30 July 2026
Unprompted review
Rated 5 out of 5 stars

Never without my Zima Pro Pod!

I recently bought the Zima pod for travel. I won't be using it for a while on a trip, but I did try it just to see how it works. The very small case and clever telescoping pod is wonderful. I just came back from a 10 day trip and brought my zima pro with me. It was large and took up so much room in my suitcase (but I can't imagine not using it daily)! When I saw the travel version, I bought it immediately. I know it will fit my needs perfectly. (And I am a little crazy - I use it twice a day with a tablet)!

11 July 2026
Unprompted review
Rated 5 out of 5 stars

Definitely worth the purchase

Definitely worth the purchase, was hesitant at first but did some research and went for it. Retainers are clean within 5 minutes and not having to do anything except put a bit of water in a pot and press a button! Literally no effort at all.

5 August 2026
Unprompted review
Rated 5 out of 5 stars

Wish I had bought Zima first.

I bought a competitor’s product that stopped working. The manufacturer replaced it but it too stopped working. I’m finished my orthodonture and now use a retainer at night only. I really disliked cleaning my trays with a toothbrush and wanted a new appliance but thought I’d give Zima a try. I like the design which is sleek and neat and so far the unit is performing well.

14 July 2026
Unprompted review
Rated 5 out of 5 stars

Great product

Great product - keeps my retainers squeaky clean, especially because I wear them every night. Definitely recommend.

4 August 2026
Unprompted review
Rated 1 out of 5 stars

Wish I had seen these reviews before buying…

Wish I had seen these reviews before buying! It’s a scam. My night guard showed no change, and after sending 6 videos proving so, they offered a 25% refund. 30 day policy is not valid.

3 August 2026
Unprompted review
Zima Dental logo

Reply from Zima Dental

Thank you for taking the time to leave a review. I'm very sorry to hear about your experience. This is certainly not the level of service we aim to provide.

I've reached out to you privately to gather a few more details and assist you directly so we can get this resolved as quickly as possible.

Kind regards,
Emily

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