Zima Dental Reviews 

5,856
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 2,376 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the dental pods and cleaning tablets are extremely easy to use, keeping oral appliances and retainers sparkling clean. Consumers also deeply appreciate the remarkably fast and helpful support team, noting that any device issues or replacement requests are handled very promptly. Some reviewers were not happy with customer service, mentioning that dealing with support requests required long troubleshooting processes or repetitive automatic replies. A few people also felt that certain product problems were quite frustrating to resolve and took an unreasonable amount of time.

What people talk about most

Product

Clients share positive opinions on product quality, noting how effectively the ultrasonic cleaner removes... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the dental devices are... See more

Customer service

People report positive experiences with customer service, noting that support agents are prompt, helpful, and... See more

User experience

Consumers find user experience to be very positive, highlighting that everything goes smoothly and the setup... See more

Response time

Reviewers highlight positive aspects of response time, consistently praising the fast and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The pod is great - easy to use and you do get a sense that your oral device is clean. Over the years I've had many night mouth guards and have always struggled to keep them clean. My current one is no... See more

Rated 5 out of 5 stars

Zima Dental has been great. I had a faulty dental pod and wanted it exchanged. Zima Dental was excellent in communicating well and I have received a replacement. The product is great .. much easier... See more

Rated 5 out of 5 stars

Having used a Zima pod for 11 months it unfortunately experienced an issue with the power supply. The company’s customer service among the best I’ve experienced. Offered replacement or 80% discount on... See more

Rated 5 out of 5 stars

Definitely worth the purchase, was hesitant at first but did some research and went for it. Retainers are clean within 5 minutes and not having to do anything except put a bit of water in a pot and pr... See more


Company details

  1. Cosmetics Industry
  2. Beauty product supplier
  3. Dental Supply Shop
  4. Health and beauty shop

Written by the company

Zima Dental is the world's premier brand focused on the oral appliance journey, sold in over 40 countries worldwide and recommended by 1000s of dentists. Through the interdisciplinary collaboration of leading experts at the Zima Dental research centre, we have pioneered groundbreaking innovations that go beyond traditional oral appliance care, offering smarter and more efficient ways to maintain your oral health. Zima Dental is committed to transforming the oral appliance journey with a straightforward promise – to make millions of peoples lives better through state-of-the-art oral appliance solutions that truly make a difference.


Contact info

4.8

Excellent

TrustScore 5 out of 5

6k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(5,856)

2,400 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent product and company

Excellent product and company. The Dental Pod Pro took months of staining off my mouthguard. It’s looking clearer every day. I did have issues with the (terrible) shipping company and delivery process, but Zima was understanding and accommodating. The only recommendation I have for them is to switch shipping carriers.

18 July 2026
Unprompted review
Rated 5 out of 5 stars

Well worth the cost

I have been using these dental cleaning tablets for a while and am more than satisfied with them. They keep my night guard fresh and clean and as new and the whole apparatus is simple to use. The customer service is outstanding , responsive to email contact quickly and allowing me to put my order on hold when I still have tablets on hand and not loose my privileges as a subscription holder. I would highly recommend this company to anyone thinking of purchasing from them.

21 July 2026
Unprompted review
Rated 5 out of 5 stars

Bought a pod as a gift

Bought a pod as a gift and because I was receiving a lot of follow up sales and feedback emails, I contacted Zima to suggest providing a 'gift' option when buying to avoid the unnecessary and inappropriate follow up emails to the purchaser. The response was extremely considered and positive - very much taken in the spirit given. My experience with Zima has been exemplary,

17 July 2026
Unprompted review
Rated 5 out of 5 stars

When your order goes sideways, they make it right

Received dog supplements instead of dental pod cleansing tablets. I emailed to notify issue and got a response within hours. Not the first interaction with Zima Customer Services. They're always prompt, professional and courteous. They make things right. They reissued my tablets which I received in no time (delivery to Canada) and didn't have to return/exchange the dog supplements which I will gift. .

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Love the unit

Love the unit, my second one. I actually like this one even better. I like that the unit is one piece vs my first which was the bowl and then the power pad it sat on. The new one is so much easier to use.

16 July 2026
Unprompted review
Rated 5 out of 5 stars

I’ve been using the Zima dental pod to…

I’ve been using the Zima dental pod to clean my Invisalign retainers, and I’m really impressed. I first saw the product on an Instagram advertisement, and after reading several positive reviews and watching a few videos, I decided to give it a try. The cleaning tablets are effective and easy to use, and I’ve already purchased more.

20 July 2026
Unprompted review
Rated 5 out of 5 stars

This product is fantastic

This product is fantastic. My retainers last so much longer when I use Zima on a daily basis. I also commend the customer service with Zima. They are prompt, helpful and very respectful.

10 July 2026
Unprompted review
Rated 5 out of 5 stars

I experienced impeccable customer…

I experienced impeccable customer service with ZIMA. I was a bit salty about a miscommunication, and the numerous contacts with the representative were outstanding. They never wavered, consistently kind and patient, taking swift and satisfactory action with my "demands". Their professionalism was humbling. Thank you for all your assistance with my requests. I am grateful

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent, personalised service

I made the error of not placing two orders together and when I noticed, made contact with Zima Dental. They responded immediately with courtesy and were very helpful. Gave me confidence in the company!

16 July 2026
Unprompted review
Rated 5 out of 5 stars

After a few years of using tablets in…

After a few years of using tablets in water to soak my retainers they became cloudy and very difficult to clean even with a small brush. After a lot of research I decided to buy a Zima Dental Pod and noticed a real difference after the first use - my retainers are clean and clear back to how they were originally. I would highly recommend.

20 July 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look