Zima Dental Reviews 

5,854
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 2,376 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the dental pods and cleaning tablets are extremely easy to use, keeping oral appliances and retainers sparkling clean. Consumers also deeply appreciate the remarkably fast and helpful support team, noting that any device issues or replacement requests are handled very promptly. Some reviewers were not happy with customer service, mentioning that dealing with support requests required long troubleshooting processes or repetitive automatic replies. A few people also felt that certain product problems were quite frustrating to resolve and took an unreasonable amount of time.

What people talk about most

Product

Clients share positive opinions on product quality, noting how effectively the ultrasonic cleaner removes... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the dental devices are... See more

Customer service

People report positive experiences with customer service, noting that support agents are prompt, helpful, and... See more

User experience

Consumers find user experience to be very positive, highlighting that everything goes smoothly and the setup... See more

Response time

Reviewers highlight positive aspects of response time, consistently praising the fast and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The pod is great - easy to use and you do get a sense that your oral device is clean. Over the years I've had many night mouth guards and have always struggled to keep them clean. My current one is no... See more

Rated 5 out of 5 stars

Zima Dental has been great. I had a faulty dental pod and wanted it exchanged. Zima Dental was excellent in communicating well and I have received a replacement. The product is great .. much easier... See more

Rated 5 out of 5 stars

Having used a Zima pod for 11 months it unfortunately experienced an issue with the power supply. The company’s customer service among the best I’ve experienced. Offered replacement or 80% discount on... See more

Rated 5 out of 5 stars

Definitely worth the purchase, was hesitant at first but did some research and went for it. Retainers are clean within 5 minutes and not having to do anything except put a bit of water in a pot and pr... See more


Company details

  1. Cosmetics Industry
  2. Beauty product supplier
  3. Dental Supply Shop
  4. Health and beauty shop

Written by the company

Zima Dental is the world's premier brand focused on the oral appliance journey, sold in over 40 countries worldwide and recommended by 1000s of dentists. Through the interdisciplinary collaboration of leading experts at the Zima Dental research centre, we have pioneered groundbreaking innovations that go beyond traditional oral appliance care, offering smarter and more efficient ways to maintain your oral health. Zima Dental is committed to transforming the oral appliance journey with a straightforward promise – to make millions of peoples lives better through state-of-the-art oral appliance solutions that truly make a difference.


Contact info

4.8

Excellent

TrustScore 5 out of 5

6k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(5,854)

2,397 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Experience

I’ve been using the pod for more than 6 months and it’s been working as advertised. My Invisaligns are kept clean and clear with minimal effort. Also, I had a minor issue with my 6-month tablet subscription and the customer service experience was first class. Very fast responses and they resolved the issue quickly by sending me another box of tablets. Highly recommend!

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service from start…

Fantastic customer service from start to finish. My query was dealt with quickly, professionally, and with genuine care. The team kept me informed throughout and resolved everything far more generously than I expected. It’s refreshing to deal with a company that clearly values its customers and stands behind its products. I couldn’t be happier with the experience and wouldn’t hesitate to recommend them. Thank you again for such outstanding support!

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Great customer support and product

Great customer support, Zima Dental! You went above and beyond to solve the problem! The Zima pod pro is working well and as a dentist myself and Invisalign provider I think it's the best you can do for your intraoral appliances using the cavitation of the ultrasonic waves . You can use it even just with water and not to use tablets every day which reduces the amount of chemicals you expose yourself and your family to. One happy wide smile here!

20 July 2026
Unprompted review
Rated 5 out of 5 stars

Convenient and compact cleaning on the go

I bought this before several planned trips as I still wanted to clean my aligners but didn’t want the bulk of the traditional pod. The travel pod is absolutely amazing…packs easily, takes up little space in the hotel and does a great job cleaning. I loved it so much, I bought one for my sister.

22 June 2026
Unprompted review
Rated 5 out of 5 stars

I’m very happy with my ZimaPod

I’m very happy with my ZimaPod! It’s an excellent product that is easy to use and works exactly as expected. The ZimaPod helps clean, leaving my mouth feeling fresh and helping to prevent bad breath.
I also want to thank the support team for their outstanding assistance. They were responsive, patient, and very knowledgeable, helping me quickly with any questions I had. Their excellent customer service made the entire experience even better.
I highly recommend ZimaPod to anyone looking for an effective oral care device backed by an amazing support team. Thank you for a great product and outstanding service!

4 July 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

I have been using the dental pod on my aligners for the past year and am much happier cleaning them this way instead of using a toothbrush. Just recently ordered the tabs to use with my retainers.

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Best Cleaning Product!

The pod and the cleaning packets are the best thing i could do. My night guard looks like new every time. So glad I made this investment. Thanks for making great products. Troy R

1 January 2026
Unprompted review
Rated 5 out of 5 stars

Love my dental pod

Love my dental pod! There was a bit of an issue with it after a few months but the Zima Dental team got right onto it and helped me super quickly. No complaints and a very good experience all round!

22 July 2026
Unprompted review
Rated 5 out of 5 stars

My dental appliance has never been…

My dental appliance has never been cleaner thanks to my Zima dental pod and their boost cleaning tablets! This compact and easy to use sonic cleaner is fabulous! And their customer service is wonderful too, with their quick response time and great follow up on their end. I am a huge fan and highly recommend this product to anyone even thinking about making this purchase! My only regret is that I did not buy one a few years ago when I first started looking into one.

21 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent product and company

Excellent product and company. The Dental Pod Pro took months of staining off my mouthguard. It’s looking clearer every day. I did have issues with the (terrible) shipping company and delivery process, but Zima was understanding and accommodating. The only recommendation I have for them is to switch shipping carriers.

18 July 2026
Unprompted review
Rated 5 out of 5 stars

Well worth the cost

I have been using these dental cleaning tablets for a while and am more than satisfied with them. They keep my night guard fresh and clean and as new and the whole apparatus is simple to use. The customer service is outstanding , responsive to email contact quickly and allowing me to put my order on hold when I still have tablets on hand and not loose my privileges as a subscription holder. I would highly recommend this company to anyone thinking of purchasing from them.

21 July 2026
Unprompted review
Rated 5 out of 5 stars

Bought a pod as a gift

Bought a pod as a gift and because I was receiving a lot of follow up sales and feedback emails, I contacted Zima to suggest providing a 'gift' option when buying to avoid the unnecessary and inappropriate follow up emails to the purchaser. The response was extremely considered and positive - very much taken in the spirit given. My experience with Zima has been exemplary,

17 July 2026
Unprompted review
Rated 5 out of 5 stars

When your order goes sideways, they make it right

Received dog supplements instead of dental pod cleansing tablets. I emailed to notify issue and got a response within hours. Not the first interaction with Zima Customer Services. They're always prompt, professional and courteous. They make things right. They reissued my tablets which I received in no time (delivery to Canada) and didn't have to return/exchange the dog supplements which I will gift. .

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Love the unit

Love the unit, my second one. I actually like this one even better. I like that the unit is one piece vs my first which was the bowl and then the power pad it sat on. The new one is so much easier to use.

16 July 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look