ZIPTRANSFERS Reviews 9,153

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 1,114 reviews, reviewers had a great experience with this company. Customers consistently praise the service for its professionalism and reliability, highlighting the helpfulness and friendliness of the staff. Many people appreciate the ease of the booking process and the overall smooth experience, frequently noting the punctuality of drivers and the comfort of the vehicles. However, some customers also noted issues with the delivery service, experiencing delays or difficulties in locating their drivers upon arrival. A few other people also felt that the booking process could be inconsistent, with some instances of vehicles not matching what was booked or last-minute cancellations due to supplier problems.

What people talk about most

Service

Consumers find service to be positive. Many reviewers praise the efficiency, professionalism, and reliability... See more

Staff

Reviewers highlight positive aspects of staff. Many customers praise the drivers for being polite, friendly,... See more

Delivery service

People report ambiguous experiences with delivery service. Many customers praise drivers for being on time,... See more

Location

Reviewers mention ambiguous feedback about location. While many customers praise the drivers for being on... See more

Booking process

Clients share ambiguous opinions on the booking process. Many reviewers found the booking process easy,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have used Zip Transfers for years now and always been satisfied with their service of return transfers. This year in March we arrived in Hurghada, Egypt and after booking a 6 seater mini bus for 4... See more

Rated 4 out of 5 stars

Unfortunately the driver was not there when we arrived but a quick call to the office in Las Palmas to English speaking staff sorted the matter. As it turns out there was a massive traffic jam on appr... See more

Rated 5 out of 5 stars

We have been using this company now for 8 years, never a problem. They are very professional and friendly drivers.we a,ways book a return transfer, If ever they are delayed for any reason they always... See more

Rated 5 out of 5 stars

Can't imagine there's a better company than Zip for all matters concerning airport transfers.Reliable,good vehicles and really pleasant and knowledgeable drivers.We've used them for years and have nev... See more


Company details

  1. Taxi service

Information provided by various external sources

Ziptransfers provides you, your family and group of friends with low-cost transfers from the airport to your final accommodation, resort, hotel, apartment or villa. Let us arrange a safe, reliable and hassle-free airport transfer for any group size and start your holidays smiling!


Contact info

4.2

Great

TrustScore 4 out of 5

9K reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

On arrival at Arrecife Airport no one…

On arrival at Arrecife Airport no one there to greet us. Called help line who said they would call back but failed to do so. I phoned them again and said it would be 5 mins but still no one turned up. Spoke to a travel rep from another company that was there who contacted the driver and said another 15 minutes, overall delayed by 40 mins waiting for the driver to arrive at the airport.

8 January 2026
Unprompted review
Rated 5 out of 5 stars

Great service.

Simple booking process. Excellent communication regarding pick up point on arrival. Friendly and safe driver. Over all great service.

8 January 2026
Unprompted review
Rated 1 out of 5 stars

They canselled and kept our money

We booked transfer from the airport in Gran Canaria to Puerto Rico and return. When We arrived to the airport there wasn’t any taxa to pick is up. We called and they said it was there. Still no taxa. We called again - same answer. We waited and called 3rd time, and they said it was canselled. They promised we would get a full refund. It 16 days ago. They don’t reply when we write to them and still no refund.

6 February 2026
Unprompted review
Rated 5 out of 5 stars

Good service

The driver was waiting for us even though we were delayed by 2hrs. He was friendly and carried our bags to the car. He was on time when we were coming home. I would highly recommend this company.

11 January 2026
Unprompted review
Rated 5 out of 5 stars

First class service

This company took some finding on google search, however. What a find. The service from booking to pick up and transfers were awesome. The ride was punctual with a friendly driver who drove safely. We had the same driver for the return trip and it was faultless.
Cost was reasonable and much cheaper than the larger companies who were advertising.
I will use them again.

3 January 2026
Unprompted review
Rated 5 out of 5 stars

Easy to book, all good

Booked over the website, easy booking service. Clear information on meeting the driver, everything happened on time, despite parking issues at the airport.
Will definitely use again if head to one of their destinations.

3 January 2026
Unprompted review
Rated 5 out of 5 stars

We have recently moved over to spain…

We have recently moved over to spain from the UK but us and pur family used zip transfers lots over the last 2 years.
Don't hesitate to use them, reliable trustworthy and nice people to deal with. Thank you for all your service

13 November 2025
Unprompted review
Rated 5 out of 5 stars

Dependable good service.

We use zip a couple of times a year. It always goes seamlessly and they are dependable and safe.
We have a wheelchair and they cater well for us.
I recently accidentally booked our transfer home a day late and their customer service rectified it efficiently

11 January 2026
Unprompted review
Rated 5 out of 5 stars

2nd time Ive used Zip Transfer...

2nd time Ive used Zip Transfer.... A friendly greetwaiting at the airport and punctual for the return journey, and definately cost effective for a private transfer....

13 December 2025
Unprompted review
Rated 4 out of 5 stars

Good customer service

I had to cancel my holiday. Even though I'd booked the cheapest transfer I could find with Zip they refunded my payment without any problems.

5 January 2026
Unprompted review
Rated 5 out of 5 stars

Friendly drivers

Friendly drivers, on time & patient (due to delays through passport control), nice clean vehicles. Would use again.

28 December 2025
Unprompted review
Rated 3 out of 5 stars

Unacceptable delay.

We had to wait almost 45 mins at the airport for our transfer to arrive - the late arrival was blamed on traffic …. however as this is a usual issue this should have been taken into account - other travellers using zip transfers were away quickly. The experience has put us off booking with you in the future.

5 January 2026
Unprompted review

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