Zoesydney Reviews 150

TrustScore 1 out of 5

1.2

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Review summary

Created with AI, based on recent reviews

Looking at 149 reviews, most reviewers were let down by their experience overall. Many customers report that the products received are of extremely poor quality, often made from cheap, flimsy materials that do not match the descriptions or images on the website. People frequently mention that items appear to be mass-produced, overpriced knock-offs, with some even arriving defective or smelling bad. The sizing is often inaccurate, leading to garments that do not fit as expected, and the overall craftsmanship is consistently criticized. Reviewers also express significant frustration with the return and refund process, noting that the company's policies are misleading and difficult to navigate. Many are required to send returns to China at their own expense, often with difficulties in receiving refunds, and some report that the company's website's stated location does not align with product shipping origins. Additionally, customers find it challenging to get their money back, even for faulty items, with some experiencing long delays in receiving refunds.

What people talk about most

Product

Consumers express significant dissatisfaction with the product quality, often describing items as cheap,... See more

Quality

Reviewers highlight significant dissatisfaction with product quality, frequently describing items as poorly... See more

Return policy

Users describe negative interactions with return policies, with many reviewers finding the return process... See more

Website

People report negative experiences with the website, with many reviewers expressing strong dissatisfaction... See more

Refund

Clients share negative opinions on refund, with many reviewers reporting significant delays, some waiting... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Absolutely rubbish quality. Fabric is bad polyester and stitching probably wont last 1 wash. Worse than Shein. They take pictures from legit sites and sell “knock off” items. Complete scam. “Free retu... See more

Rated 1 out of 5 stars

Total rip off - I followed the sizing chart exactly but it was totally off and literally the weirdest sizing ever. TERRIBLE QUALITY. came from china, not Australia (neutral bay) like they flaunt all o... See more

Rated 1 out of 5 stars

Zoe Sydney does not deserve even a one star review. Buyer beware if it seems to good to be true it is. The quality is well below average and the materials not environmentally friendly. Customer... See more

Rated 1 out of 5 stars

Absolutely do not use!! Ordered a dress thinking it was coming from Australia to justify the long wait times. Paid £61 (was supposed to be 110) for literally a bit of netting. The photos have obviousl... See more



Contact info

1.2

Bad

TrustScore 1 out of 5

150 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 5% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 1 out of 5 stars

DO NOT ORDER FROM HERE.

DO NOT ORDER FROM HERE.

Items are shipped from China and they pretend to be an Australian based retailer. The address on the site is not to their actual store and they have just used a random Australian address. Even when you order they show “shipped from sydney” but it is shipped from china. THEY ARE SELLING STUFF FROM SHEIN AT MARKED UP PRICES. SCAM - do not buy.

Update: dress arrived with no tags and labels. Completely different colour to what was pictured and looks exactly like a dress from Temu which is selling for $15.

Has taught me to use google lens first before making purchases from random sites.

Models on the page are very obviously AI.

20 August 2025
Unprompted review
Zoesydney logo

Reply from Zoesydney

We have a local presence in Australia and also collaborate with partners from around the world to offer a wide range of products at the right prices in different markets. We appreciate your feedback and will strive to improve.

Rated 1 out of 5 stars

Just be careful!! You pay the return!!

Just be careful!!
I ordered a jumpsuit, I am medium and I ordered large, still too small but long.
They said that the return is FREE, but it’s not true. I paid $30 for returned it to China.
The worst service!! Just do better Zoe Sydney.

12 August 2025
Unprompted review
Rated 3 out of 5 stars

The black is not black

The black is not black - it’s a lighter shade which makes it difficult to pair with suit jackets or other black items etc - such nice trousers but colour needs to fixed.

15 July 2025
Unprompted review
Rated 2 out of 5 stars

Please respond to my email...

Please respond to my email i sent you. I i bought a dress and too small i have sent two emails from my work email and my email account i bought the dress from i need someone to respond as it has been two weeks now today is

16 July 2025
Unprompted review
Rated 1 out of 5 stars

This is by far the worst company to…

This is by far the worst company to deal with it’s a scam they’re operating in China with cheap nasty clothing. Firstly, when you order in their website it shows they’re based in Neutral Bay Sydney the website provides an address in Sydney which doesn’t even exist. Secondly, their number for customer service is in Chinese. They are operating from China with shein knockoffs & high prices. Their returns policy is pretty bad. If you order and want to return anything you must return it to China & pay for the postage cost there is no prepaid labels to send it with. Do not deal with this Zoe Sydney they are literally scamming people online who think they maybe a legit fashion label. They offered a refund and they still have not refunded yet! It’s all lies and scams, I urge you to report them and do yourself a favour so not deal with them!

15 July 2025
Unprompted review

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