Amjad helped me with a small job replacing a light which seemed like an impossible task to me due to several factors - lack of knowledge/tools/a ladder, so I am beyond grateful that he could fix it fo... See more
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Highly recommended. Very easy to use, price quoted is the price paid. Booked a handyman for installing IKEA kitchen unit with 2 ovens, job was accepted and confirmed within minutes and completed 2 day... See more
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Great experience with Eugene! He was professional and very reliable, and did an excellent job assembling my wardrobe. He arrived on time, worked efficiently, and paid great attention to detail. He was... See more
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The job was done professionally. Not only did Mahdi (the professional) solve the issue but also explained in detail what he was doing and what needed to be paid attention to. Overall, I would definite... See more
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Company details
Written by the company
Zoofy is hét nummer 1-platform om direct een vakman te boeken. Snel, makkelijk & betrouwbaar. Dus heb je een lamp die opgehangen moet worden of een kraan die moet worden geïnstalleerd? Boek dan direct een vakman op een door jou gekozen datum en tijdstip. Zoofy. Ieder klusje zo gefikst!
Contact info
Wibautstraat 137, 1097 DN, Amsterdam, Netherlands
- www.zoofy.nl
- zoofy.nl
4.5
Excellent
4K reviews
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
5/5 Stars Lootgieter
*super fast appointment
*super friendly
*he was looking for a quick and good solution, not an expensive one
28 August 2024
Unprompted review
Reply from Zoofy
Hi Nadine,
Thank you for your review! We’re glad to hear that the appointment was arranged quickly, the professional was friendly, and found a good, cost-effective solution.
We’ll be sure to pass on your kind words to the team.
Best regards,
Martijn
Resolved Issue with Improved Experience
Initially, I had a frustrating experience with Zoofy.nl. I placed an order for construction work but soon found a better offer elsewhere. When I tried to cancel, there was no option available, and my attempts to contact support and the assigned specialist went unanswered. The next day, I was finally able to cancel but was hit with a €25 fee, which felt unfair. However, after I left my review, the company reached out and refunded the fee. I appreciate the resolution and their effort to make things right. Updating my review to 4 stars for their responsive customer service.
27 August 2024
Unprompted review
Reply from Zoofy
Hi Alexander,
I’m sorry to hear about your experience. You can always cancel your order via the booking page, accessible through the emails you received from us. As stated in our terms and conditions, cancellations within 48 hours of the scheduled date incur a fee.
I’ve reached out to you to resolve this matter to your satisfaction.
Best regards,
Martijn
Tried to get my washer and dryer switch…
Tried to get my washer and dryer switch fixed, only my washer worked. The zoofy worker came and now only dryer works. 150EURs and 2+ weeks later
5 August 2024
Unprompted review
Reply from Zoofy
Hi Rachael,
Sorry to hear about the issues with your washer and dryer. As we mentioned on 14-08, since the guarantee package wasn’t purchased, our ability to assist is limited. We also suggested contacting us if you couldn’t resolve the issue with the professional, so we could mediate.
If you need further assistance, please let us know.
Best regards,
Martijn
Marlon did a great job
Marlon did a great job, professional, knowledgeable and pleasant to deal with, well done Marlon
16 August 2024
Unprompted review
Reply from Zoofy
Hi Abdurrahman,
Thank you for your kind words! We’re thrilled to hear that Marlon did a great job. We’ll make sure to pass your compliments along to him.
Best regards,
Martijn
Scam or Joke - To avoid
They are either scammers, or this is the worst company I have dealt with recently, for the following reasons:
1. I posted an "ad" on Saturday morning for a job on Monday (in most cases, requesting such services implies a sense of emergency). I got confirmation the next day of someone who had accepted. You cannot decline the offer if you are not satisfied with who accepted the offer, and you either commit with him, or they charge you 25 euros.
2. Since I posted my ad within the 48 hours window, I unknowingly committed to paying an unknown person for a service or accept the 25 euros cancellation fee, in case I was not happy with who accepted the offer (the "workers" have a star review system).
3. Be aware, this is NOT a peer-to-peer marketplace, even though they clearly mislead people in that direction. A peer-to-peer system would facilitate offer and demand of individuals/workers on a website against a fee. This is not it.
4. They don't have any phone number to reach out to outside of traditional office hours, BUT they operate their business digitally on weekends, making the customer experience really cumbersome.
18 August 2024
Unprompted review
Reply from Zoofy
Hi JB,
Thank you for your feedback, and we’re sorry for the inconvenience you’ve experienced. Given the situation, we will, of course, refund the cancellation fee. Please email us at klantenservice@zoofy.nl, and we’ll ensure this is processed promptly.
Thank you for bringing this to our attention.
Best regards,
Martijn
I called on a sunday day in August to…
I called on a sunday day in August to fix an entrance door that was broken, I received immediate help and in the same morning the problem was solved at a reasonable price
11 August 2024
Unprompted review
Reply from Zoofy
Hi Roberto,
Thank you for your positive feedback! We’re glad to hear that we could assist you promptly and resolve the issue with your entrance door. It’s great to know you were satisfied with the service and pricing. If you need any further assistance, feel free to reach out!
Met vriendelijke groet,
Martijn
Good service
Everything ran smoothly via the website, I just had to select the dates available and the company searches for service workers to perform the jobs. They are also transparent regarding prices. The only issue I had was that they could not find any workers for the timeslots I proposed, so I had to add additional timeslots (the additional timeslots were in the weekend, so it was more expensive). After the worker came and performed the service, he gave me a QR code to scan and the payment was safely processed via the company.
3 August 2024
Unprompted review
Reply from Zoofy
Hi Eriks,
Thank you for your review and feedback! We're glad to hear that the process went smoothly and that you appreciated the transparency of our pricing. We apologize for the inconvenience caused by the difficulty in finding available workers for your preferred time slots. Due to the holiday period, it can sometimes take a bit longer to find a suitable worker. We appreciate your understanding and will use your feedback to further improve our services. If you have any additional questions or concerns, please feel free to reach out to us. Thank you for your patience and for choosing our service!
Best regards,
Martijn
They scam you on a service fee
They scam you on a service fee. I put in a request for a job. They didn’t find anyone for it. Then 2 days after they booked a person for me without me having the chance to review anything or say yes or confirm. I had to cancel the job and ended up paying 26€ for a service fee. Will never use the website again.
30 July 2024
Unprompted review
Reply from Zoofy
Hi Ola,
I’m sorry to hear about your experience. It appears we didn’t receive any direct contact from you regarding this issue. I will reach out to you to confirm that the service fee will be refunded.
Thank you for your patience.
Best regards,
Martijn
Quick and professional service
Quick and professional service of the plumber, requested emergency service and plumber arrived within 30 min, all was solved within 2h (kitchen tap replace)
26 July 2024
Unprompted review
Reply from Zoofy
Hi,
Thank you for your positive review! We're glad to hear that our plumber provided quick and professional service, resolving your emergency within 2 hours. We appreciate your feedback!
Met vriendelijke groet,
Martijn
Reply from Zoofy
Hi Vaisakh,
Bedankt voor de positieve feedback! We zijn blij dat je tevreden bent met onze service.
Met vriendelijke groet,
Martijn
Nice and professional job
11 July 2024
Unprompted review
Reply from Zoofy
Hi Abhishek,
Thanks for your positive feedback! We're glad to hear you're pleased with the outcome.
Best regards,
Martijn
After 3 weeks the ventilator is already…
After 3 weeks the ventilator is already broken. Because they forgot 1 screw?
I try-out to reach them and ask for my waranty but still no response. Please dont hire the starfisch Guy from SpongeBob, he does not know what he is doing, wrecked my expensive lamp, made weird changes to my electric system and he really takes his time (€hour;)
I paid 200% after an honest booking.
Very disappointed... and way to expensive!
I sent 1 star, but they changed that, why?
Can’t we post honest reviews anymore???
The scar is from the fan that hit my head and legs
19 June 2024
Unprompted review
Reply from Zoofy
Hi Angie,
I apologize for the inconvenience you've experienced. It's concerning to hear about the issues with the ventilator and the service provided. I can see that you've reached out to our customer service team, and we are committed to resolving this matter promptly and to your satisfaction. Please rest assured that we take your feedback seriously and will work diligently to address all your concerns.
Best regards,
Martijn
They have hiden fees.
10 June 2024
Unprompted review
Reply from Zoofy
Hi,
We're committed to transparency regarding all anticipated costs. Occasionally, a project may incur higher expenses than initially estimated, but this doesn't imply 'hidden fees.' We aim to communicate openly throughout the process.
Best regards,
Martijn
Plumber did not show up 3 times!
Extremely disappointed!
My radiator started leaking and I booked an urgent slot. The plumber arrived 2h later after telling me he will come in 30min. Ok, fine, delays happen.
Once he examined the radiator he then said he needs to order a new part. He then charged me 145Euros for inspecting the radiator. This is where the things went down hill. He made a new slot for a week after and never showed up, called me later saying he did not manage to get a part. Ok fine, delays happen, but timely communication would be highly appreciated.
Then booked a new slot a week after, but did not show up again! Called me several hours after the slot, saying he had to take his wife to a clinic for a check-up and that he would come 2h later. Did not come! Called me later, saying he is sorry and that he will come the next working day. DID NOT SHOW UP for the 3rd time! a few hours later that day I received an automatic email cancellation. He just left me hanging with unfinished job!
Wrote to the Customer Support, they replied 2 days later saying that they take this matter very seriously and will send someone new and reliable. Asked for the 3 preferred slots, it's been 6 days since I emailed them and I haven't heard from them at all!
Very frustrated, angry and with a leaking radiator! Paid 145 euros for nothing waited 3 days like an idiot! They clearly do not take this matter seriously and disrespect their own customers!
3 June 2024
Unprompted review
Reply from Zoofy
Hi Katya,
First of all, we sincerely apologize for the inconvenience and frustration you experienced with our service.
We completely understand how annoying it is to have to wait for a solution for this, in particular, with an urgent problem such as a leaking radiator.
I'm sorry to hear that, the communication and service from our side, far enough to have been. This is definitely not the experience we provide to our customers want and we will have this internal discussion, to be repeated in the future to avoid this.
We take your feedback very seriously and we will do our best to resolve this issue as quickly as possible. And one of our staff members will contact you to set up a new appointment at a time that suits you best.
We will make sure to have an experienced and dependable technician to the job is complete. Once again, our sincere apologies for the delay and any inconvenience caused. We appreciate your patience and trust, our aim is to be your problem as soon as possible to solve the problem.
Best regards,
Martijn
Reply from Zoofy
Hi Ed,
Thank you for your kind words! We're glad to hear that you found our service very professional. If you ever need assistance again, don't hesitate to reach out.
Best regards,
Martijn
Quick and effective match with a very…
Quick and effective match with a very good worker.
21 May 2024
Unprompted review
Reply from Zoofy
Hi!
Thank you for your positive feedback! We're glad to hear that we could quickly and effectively match you with a skilled worker.
Best regards,
Team Zoofy!
Terrible website
Terrible website. Impossible to find customer service. Do not recommend.
10 May 2024
Unprompted review
Reply from Zoofy
Hi,
Thank you for your feedback, although it's disappointing to hear that our website didn't meet your expectations. We understand the importance of finding customer service and would like to assist you.
On our website, we have a page titled "Customer service" where you can reach out to our team. If you're having trouble locating it, a simple Google search will provide you with our contact details.
We hope this helps and are here to assist you further if needed.
Best regards,
Team Zoofy!
Aleksander was good, Zoofy wasn't!
The three stars are not a reflection on how Aleksander did his work, but on Zooey's poor performance in solving the problem caused by the first cowboy they sent. Aleksander and his father did a good job of rectifying the mess.
19 April 2024
Unprompted review
Reply from Zoofy
Hi,
Thank you for your feedback. We appreciate your recognition of Aleksander and his father's efforts in rectifying the situation. We apologize for the inconvenience caused by the initial tradesman who did not meet expectations. We strive to ensure our customers are satisfied with our service and will take your comments on board to improve our performance.
If there's anything else we can assist you with in the future, please don't hesitate to let us know.
Best regards,
Team Zoofy!
Uitstekend
Wesly and his colleague were professional, polite and flexible regarding the weather. They did an excellent job repairing my chimney and I would use them again. I highly recommend this company.
Wesley en zijn collega waren professioneel, beleefd en flexibel wat betreft het weer. Ze hebben mijn schoorsteen uitstekend gerepareerd en ik zou ze zo weer gebruiken. Ik raad dit bedrijf ten zeerste aan.
14 April 2024
Unprompted review
Reply from Zoofy
Hi,
Thank you for sharing your positive experience with us! We're delighted to hear that Wesly and his colleague provided professional, polite, and flexible service, especially considering the weather. It's fantastic to know that they did an excellent job repairing your chimney. Your recommendation means a lot to us, and we look forward to serving you again in the future.
Best regards,
Team Zoofy
Good job
Randi did a great job to fix our roof. During the work he explained me what was the issue and told me all the details about he was going to fix the problem. Thanks!
10 April 2024
Unprompted review
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