ZoogVPN Reviews 192

Great service! I live in Russia and now I can wach Italian Prime Video. I suggest this VPN who like me are in Russia!

Great VPN with clear interface, high speed servers and really large numbers location.

1) Very good support service. They're helping, good guys. I would especially like to thank Michael
2) The VPN itself is excellent, my speed is around 250 Mbit
I will continue to use their services.

extremely slow, and unreliable

ZoogVPN is the best VPN Ever.

Pro:
1- very fast VPN (faster than most of the big names)
2- Shadowing protocol (can beat any firewall restrictions)
3- ZoogTLS protocol (the Fastest protocol ever and can beat any firewall over Port 443)
4- client on most platforms
5- Excellent support and customer service
6- very good price
7- out of the eye countries...
8- no logs ( published and confirmed on the WebSite)
Cons #
1- to use the RAM server technology (add more security & privacy & speed)
2- Client Gui need more improvements on all platforms ( Win: should improve the connect speed for TLS and add the server load & ping time, also Auto mode should show the recommended server before the connection) and same for android & add ZoogTLS to android
3- add more function like (split tunnel, multi hopes, Tor...etcs)
4- add ad-blocker service
5- use own DNS servers instead of using Google
6- create Firefox extension and improve chrome stability
7- to extend the servers list

over all very satisfied with ZOOGVPN

Great service, good speed

I have been using the Lifetime Membership for many years. Zoog’s servers are fast and reliable. Their customers service is very courteous and quick to respond and fix any problem with membership and passwords, or technical problems.

I have used a number of vpn applications so far and I can honestly say that Zoogvpn's technical support is the fastest of all vpn providers. To a question sent by e-mail, the answer arrives after 5 to 20 minutes. Just amazing. Also, establishing a connection with the dns servers is instant, which is also highly commendable. The application is simple and transparent. I like the combination of black and green. The Windows application has all the most important protocols, while in Android only the Open vpn protocol is represented, and I would like it to have IKEv2 as well. The server network is small but well distributed and users of the service will not notice any disadvantages in this regard. It should be noted that Zoog vpn expands its server network every year. Vpn does not own servers but rents them from Google LLC. It's not a problem for me, while maybe someone else prefers to use the services of vpn providers who have their own servers. Dns servers are bare metal servers and not RAM. I had a bit of trouble watching Netflix (couldn't log into Netflix US) but now it's all good. They don't keep logs which is good for privacy but unfortunately, Zoog vpn has not had an independent third party audit (I was told by tech support that they plan to do an independent audit of the application in the future). The vpn has a kill switch which is good. The price is very reasonable (currently 1.87 euros per month for 2 years of subscription). This is a young vpn (created in 2013) and I think it will be in the top 10 vpn in the future.

I had a support enquiry with like 5 iterations. Support responded in less then 5 minutes for every enquiry with detailed and usefull answer.

Hi, obviously this is my review with regards to Zoog VPN a very good company. VPN works very good. Support quick to respond and very helpful. Would recommend them to anyone.

This service is good. I've used it for about half of year and it's okay.

Everything has worked great and customer service is helpful 👍

Everything good. I use this service almost a year and don`t want to look for another one. It doesn`t slow down. Always consistent connection. Im completely satisfied.

I have used this service for more than a year. The app is working great and meets all my requirements.

My friend introduced me to that VPN and i have been enjoying it so far. Just waiting for Turkey server to be added.

Bought a 'lifetime' subscription a few years ago. OK 1st year. Then, they have restricted servers to almost nill and want more money to get them back! Doesn't work with Disney+, BBC, IP geolocation avoidance doesn't even work with YouTube! VPN obfuscation renders the service totally unusable..no pages ever load.

Best VPN provider with fantastic support!
Thank you ZoogVPN :)

I bought a premium lifetime subscription back in 2017, and I've been really happy with zoog. Until now, that is. I used to have an access to all the servers, but not anymore. My plan was downgraded to Lifetime Lite without any prior information or change to T&Cs. After exchange of emails, they said they can't do anything about it because the management changed and they're not "aware of any marketing activities that were run before". They were even suggesting I didn't know what plan I had, only screenshots of purchase confirmation proved I was right. That's really poor customer service. They just don't care... There are few similar reviews here on trustpilot, so I'm not the only one.

Update: Out of the blue ZoogVPN sent me an email advising that they had renewed the (lifetime) service. Without any change at this end, most servers now appear to be working correctly. I still have a few servers that won't connect at IKEv2 but it's still better than it was. Don't know what you did ZoogVPN, but thanks. After 3 years of frustration, relief. Sadly I'm not sure how long this will last, yet. Hopefully others can be helped also.---ZoogVPN have advised that they have recently gone through major changes. Perhaps they are now a much different company to the one I have dealt with in the past.------ Original and edited post below -----
I agree with the frustrated user. Support is abysmal, very rarely responding. Losing servers every month. Unable to authenticate on Windows but works on Android, at times, then switches over to work on Windows intermittently. Very aggressive at having accurate negative reviews removed.

You'll see below that it took over 6 weeks to respond to this review. I've had ZERO response to my enquiries to "support" in 3 years.
ZoogVPN have requested "more information" in order to be able to help. I don't know what more information they need than the email address I signed up with.
BUT, the current issue with 2 Windows 10 PCs is that very few of the servers connect at all. CA connects reliably but using OpenVPN in lieu of IKE2. As frustrated user states, ZoogVPN have been reducing the number of servers lifetime users have access to. I can connect to NL3 on Android but not Windows. Every time I have had a problem BAR ONE, when ZoogVPN very quickly told me there was a worldwide outage my tickets have been ignored.
Hotspot Shield is now my preferred VPN, although I test ZoogVPN every now and then just to see if it's usable. [Note I remove one before installing the other so they don't adversely interact ]