Zoomadog Reviews 

400
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 39 reviews, reviewers had a great experience with this company. Customers frequently highlight the exceptional customer service and support, noting helpful guidance and outstanding assistance when selecting products or resolving issues. Many people also praise the efficient service and impressive online ordering process, with orders arriving quickly and representatives ensuring correct product sizing. However, some customers also noted issues with product sizing and quality. Some people found that items did not fit as expected despite measurements, or were advertised inaccurately. Additionally, a few reviewers experienced problems with product durability, such as padding coming unstuck or stiff seams causing discomfort, making the products ineffective for their pets.

What people talk about most

Product

Reviewers mention ambiguous feedback about product, with some customers expressing satisfaction with items... See more

Quality

Reviewers highlight ambiguous aspects of quality, with some customers expressing satisfaction with product... See more

Customer service

Customers consistently note positive experiences with customer service, often describing it as outstanding... See more

Service

People report positive experiences with service, with many reviewers stating they would definitely use the... See more

Order

Consumers find the ordering process to be positive, with many describing it as one of the most impressive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My dog needed boots on her front paws to protect them on hard surfaces due to OA. Great customer service as I tried several options to get the best fit. The end result has been a ‘game changer’ and my... See more

Rated 5 out of 5 stars

Helpful guidance in selecting the right size socks for our Yorkie has resulted in a very good fit - they stay on! He is able to navigate hard floors and steps indoors much more easily

Rated 5 out of 5 stars

Outstanding customer service I have purchased 2 wiggleless back braces in the past and been very happy with them for one of my dogs. They made all the difference to his walking I purchased a sh... See more

Rated 5 out of 5 stars

My dog suffered a HNPE on 8th December 2025. On our first physio visit the physiotherapist recommended a 'Help em up' harness and advised that Zoomadog were her preferred supplier. I'm glad we took he... See more


Company details

  1. #143 of 162 best companies in Pet Care Store

Written by the company

Zoomadog is the UK's No 1 Online Shop for Medical and Dog Rehabilitation Aids. We help dogs with cruciate knee injuries, hip dysplasia and arthritis find the correct medical products to help them enjoy their day-to-day activities to their full potential. This includes dog wheelchairs, splints and supports.


Contact info

4.2

Great

TrustScore 4 out of 5

400 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 12% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(400)

38 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Hunnyboots purchase

Recently bought Hunnyboots for my greyhound. A great product as are the Hunnyboots slippers subsequently purchased. Seem to have glitches on their website as I received wrong size socks and slippers on these orders - hence the four stars rather than 5, but customer service has been completely 5 star so will definitely use again

26 February 2023
Unprompted review
Rated 5 out of 5 stars

Great product!!

Great product, delivered on time. Fab service, and online chat was a god send! Will definitely recommend

30 January 2023
Rated 5 out of 5 stars

Hunnyboots

Great customer service!
I bought Hunnyboots for my greyhound as she has a recurring corn and cannot walk without limping on hard ground. The boots are very cushioned and stop her limping. Takes a little while for the dog to get used to walking with them but once they have they can walk and trot ok, if they run they come off, so I take them off if running on soft ground.
I went through months of the boots coming off a lot and got very frustrated so contacted Zoomadog who contacted the manufacturer and came back with advice on what I was doing wrong. Turns out I had not followed their video for fitting instructions which is actually very clear. When I did follow it the problem was instantly solved. Now the boots remain secure and its rare I have to refit them on a walk.
Thanks Zoomadog for the excellent customer service!

30 January 2023
Unprompted review
Rated 3 out of 5 stars

Waste of my moneyOrdered this as it said can be worn all…

Ordered this as it said can be worn all day in theory it's OK but has no support at all, but the worst thing is the velcro which was longer than I needed and my poor dog was attached to the carpet it was hard to release her because as you released 1 piece and moved onto another no 1 had reattached to carpet didn't know who was most stressed me as I couldn't release her or her because she couldn't get up, so only tried on that once won't be using it at all
Zoomadog got in touch excellent customer service 10 out of 10 could not fault them at all and gave me a full refund

6 January 2023
Rated 5 out of 5 stars

Excellent Business

I ordered a set of rear wheels for Roxy my elderly Rottie. She was approaching 14 years old & was struggling to keep up with the other dogs but did not want to be left behind. Joss at Zoomadog was very helpful. Unfortunately Roxy passed away soon after I placed the order. Again Joss was very understanding & helpful & arranged a full refund. This is my second order with Zoomadog. The first I made for a dog in a Macedonian rescue a few years ago. They were extremely pleased with the build, quality & performance of the wheelchair. Excellent company, pleasant helpful staff & fantastic customer support.

13 December 2022
Unprompted review
Rated 5 out of 5 stars

Swift supportive service

Excellent service, following loss of one dog boot which was covering a long term injury, and therefore essential. Arranged speedy delivery at short notice.

4 December 2022
Rated 5 out of 5 stars

Zoomadog,everything in one place...

If your pet ever needs ambulatory medical and or rehabilitation products, look no further than 'Zoomadog.co.uk' They have everything you could possibly need in one place and they're right here in the UK with real people to talk to. I spent three days on 'Amazon' and 'ebay' and everywhere else before finding them ...ordered and at my door the next day...10/10

30 November 2022
Unprompted review
Rated 2 out of 5 stars

I left this review on Zoomadog's…

I left this review on Zoomadog's website, but as it was negative, they removed it.

I purchased the crocs type boot they have. £35 for 2 boots with £5 delivery. It's made from a very thin material that is already showing signs of breaking. It now quite often spins around my dogs' foot.

i have purchased items before and sent them back after receiving them. the price they charge is extortionate. stupidly expensive. they over charge people for pet products as they know people will pay it to help their pets.

i find it's sad that companies like these exist. making a living by overcharging

1 November 2022
Unprompted review
Zoomadog logo

Reply from Zoomadog

Hi Dewalt, thank you for your review. I try very hard with all my customers to get the best right product for them, so I'm sorry the WagWear didn't work out for you and your dog. We have two pages on the website for WagWear, your review is still there, see here: https://zoomadog.co.uk/products/wagwear-mojave-dog-boots-pair. Yes I split the boots into pairs because we import from the USA where WagWear is based and have to pay expensive UK import duties and the cost of shipping to the UK has also gone up a lot so it helps me cover the costs otherwise as a Small Business we would lose money on importing the boots. I find most customers only want a pair, so it seemed a good compromise for both sides. Hope this explains it, please feel free to get in touch with me directly if you have any questions. Always here to help, Kindest regards Joss. My email is here: woof@zoomadog.co.uk

Rated 5 out of 5 stars

Excellent

Excellent!
Finally, I’ve found a boot that my dog doesn’t mind wearing, that doesn’t fall off & that protects his claws (he has elbow dysplasia so drags his paws & his claws are really worn down). He actually walks ahead of me now! Very happy dog & owner!

12 November 2022
Unprompted review
Zoomadog logo

Reply from Zoomadog

Thank you for your review Tina, glad the WagWear Wellies are going down a treat! 😊

Rated 5 out of 5 stars

Zoomadog is the epitome of excellence

Zoomadog is a wonderful company offering an ideal selection of specific and supportive equipment for dogs of all shapes, sizes, ages and abilities, whenever and wherever they need it most. Zoomadog’s customer service is simply second-to-none in all areas; they are extremely kind, personal, supportive, informed and incredibly professional (thank you so much Joss, for everything you did to support me and Bea through her post-op recovery!). I would never hesitate to recommend Zoomadog to anyone. I cannot fault this company - thank you so much.

28 October 2022
Zoomadog logo

Reply from Zoomadog

Thank you for your review Liz, very kind. Hope your getting on well with your dog products 😊

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