Zoomadog Reviews 

400
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 39 reviews, reviewers had a great experience with this company. Customers frequently highlight the exceptional customer service and support, noting helpful guidance and outstanding assistance when selecting products or resolving issues. Many people also praise the efficient service and impressive online ordering process, with orders arriving quickly and representatives ensuring correct product sizing. However, some customers also noted issues with product sizing and quality. Some people found that items did not fit as expected despite measurements, or were advertised inaccurately. Additionally, a few reviewers experienced problems with product durability, such as padding coming unstuck or stiff seams causing discomfort, making the products ineffective for their pets.

What people talk about most

Product

Reviewers mention ambiguous feedback about product, with some customers expressing satisfaction with items... See more

Quality

Reviewers highlight ambiguous aspects of quality, with some customers expressing satisfaction with product... See more

Customer service

Customers consistently note positive experiences with customer service, often describing it as outstanding... See more

Service

People report positive experiences with service, with many reviewers stating they would definitely use the... See more

Order

Consumers find the ordering process to be positive, with many describing it as one of the most impressive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My dog needed boots on her front paws to protect them on hard surfaces due to OA. Great customer service as I tried several options to get the best fit. The end result has been a ‘game changer’ and my... See more

Rated 5 out of 5 stars

Helpful guidance in selecting the right size socks for our Yorkie has resulted in a very good fit - they stay on! He is able to navigate hard floors and steps indoors much more easily

Rated 5 out of 5 stars

Outstanding customer service I have purchased 2 wiggleless back braces in the past and been very happy with them for one of my dogs. They made all the difference to his walking I purchased a sh... See more

Rated 5 out of 5 stars

My dog suffered a HNPE on 8th December 2025. On our first physio visit the physiotherapist recommended a 'Help em up' harness and advised that Zoomadog were her preferred supplier. I'm glad we took he... See more


Company details

  1. #143 of 162 best companies in Pet Care Store

Written by the company

Zoomadog is the UK's No 1 Online Shop for Medical and Dog Rehabilitation Aids. We help dogs with cruciate knee injuries, hip dysplasia and arthritis find the correct medical products to help them enjoy their day-to-day activities to their full potential. This includes dog wheelchairs, splints and supports.


Contact info

4.2

Great

TrustScore 4 out of 5

400 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 12% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(400)

37 reviews in the last 12 months

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Rated 5 out of 5 stars

My dog has inflammation around the…

My dog has inflammation around the spinal cord causing her to knuckle her right foot and has a very weak right leg. We have laminate flooring at home and the Walkin’ Traction dog socks stop her from slipping. We tried thicker boots but she couldn’t walk in them and these socks are 100x better as they are thin so she can still feel the ground through them.
Not sure how they wear for walks, only used them once for a 10 min walk. Once we made sure the top of the sock was above her ankle, they didn’t slip down.

The dispatch and delivery was very quick, arriving in a couple of days on standard delivery. I would purchase from Zoomadog in the future should we need to.

3 June 2023
Unprompted review
Rated 5 out of 5 stars

Greyhound Fashion!!

Greyhound Fashion!!

Socks red...fitted well and great underneath boots.
Oh and the boots are gorgeous and especially helpful is the video of how to put them on! The first time we....ok I....got it wrong and Cooper was trying to walk around on the side of his foot/boot which was hysterical!!! The instructional video is invaluable and when we got it right Cooper trots around with ease. I should mention that he has a nasty corn on his front paw pad and he is now no longer limping and happy to go out, which has increased his wellbeing as his pain is less.
Thank you Zoomadog we now have back our happy hound! 😀🐾

26 June 2023
Unprompted review
Rated 5 out of 5 stars

Zoomadog 👌🏼

I originally had the small harness but we quickly realised it just wasn’t quite big enough. We ordered a medium and Camilla was kind enough to speak to the fitting department for me and ask if they could change the buckles in order for it to fit on the French bulldog wheels. They did this with no hesitation. The harness arrived a couple of days ago and it fits my dog beautifully. Thank you so much for the communication and the help with everything. Beau loves his new wheels & harness and they are going to give him the opportunity to be a dog 😊

25 June 2023
Unprompted review
Rated 1 out of 5 stars

Beware in case you have an issue

I'd had a look around for good quality non-slip socks for my dog after she'd worn through her last ones. I wish I'd seen these reviews beforehand! The socks came off within hours and I'd followed the measuring advice clearly. When I contacted them they asked me to get a video of what was happening but I could never capture it. I returned the socks but because I didn't have the plastic slip that went over the cardboard they came with they refused to refund me or exchange them, which is a ridiculous policy. As if not having a plastic slip on them would mean you couldn't sell them. They lost out on a loyal customer. They also took ages to reply to emails qs others have said. So buy with caution, if you don't have any issues then you'll be fine but seems anyone with issues finds it hard to get them resolved or is fobbed off or ignored.

20 April 2023
Unprompted review
Rated 5 out of 5 stars

Very happy to recommend Zoomadog!

Very happy to recommend Zoomadog! I knew what I wanted to assist my dog in his recovery from his rear leg cruciate strain, and I soon found what I needed from the extensive choice available, covering all sorts of canine ailments! Easy ordering, quick email response, and fast delivery, excellent service! My doberman will also be very pleased that the knee brace he is now wearing, which fits just right, is going to help him get back to leaping around like a loon again!

13 June 2023
Unprompted review
Rated 5 out of 5 stars

Website was easy to navigate

Website was easy to navigate, it gave me the information I needed to make my decision on what item I wanted to purchase, payment was quick an easy an delivery was super fast

15 May 2023
Unprompted review
Rated 5 out of 5 stars

Zoomadog's walking wheels are amazing!

Walking wheels from Zoomadog are amazing!
I had ordered the walking wheels for Woflie, my german shepherd as his arthritis affected his ability to walk.
The customer service for this company is brilliant. Called to query the exact size for him and to having re-order a replacement leg ring as the initial one was faulty. The delivery for both was fast!

These walking wheels were expensive but worth every penny! To see my dog, have a new lease of life, walking in the park after nearly year later, even to run, it’s worth it.

I would highly recommend this company and their walking wheels product.

13 March 2023
Unprompted review
Rated 1 out of 5 stars

Don't buy from this company if you need it quick!

I brough a quad wheelchair and paid over £700 about 2 weeks ago, expecting it to be shipped within 2 days, only after a week when nothing showed up, I had to email and phone to get a update on parcel detials, only to find out that their used parcel force.....oh dear, not sure about other areas but south wales (newport) is the worse in the uk, check google reviews 1.7/5.0, 3 times their have not been to the house and getting a "Secure PIN validation not possible" which means missed delivery, so I had to contact Zoomadog to get a update and ask why their choose parcel force and get me a replacement as clearly the current one isn't gonna get to me any time soon. but all I heard from the company is lies and bull just to get me off the phone to them. wasted £700 and no refund or wheel chair and now my dog has been suffering since then, don't expect to get your item quick or within 2 days, more like 2 months. joke of a company and avoid!

24 May 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic Cream That Really Works! 😊👍

Bought this cream as I read reviews on the Internet. I was extremely worried about my dog a 10yr old Shitzhu male as his skin was turning black and all his fur was coming out in those areas. I don’t particularly like taking him to the vet as they give him drugs and I prefer to go down the organic route if possible. So tried this cream for two weeks day and night and I cannot believe how amazing it is. YOU MUST PERSEVERE WITH THIS CREAM DONT EXPECT MIRACLES OVERNIGHT GIVE IT AT LEAST 2-3 weeks before you see improvement. The black skin patches skin has faded, and his fur is all growing back now like normal he is like his old self, I will continue using it and I’m amazed at how well it works and I am glad that I did not take him to the vets as they would’ve pumped him full of drugs or told me that he was really poorly. I thought I’d try this first before taking him to the vets and it has worked, so I can’t thank your company enough he was never worried or agitated by the skin condition and continues to eat, sleep and is very playful so obviously no pain so this cream has worked a treat you can see on photo where his fur is slightly less thick this area was all black and bald 3/4 weeks ago. It’s fantastic!! Essex, UK ❤️😊

30 May 2023
Unprompted review
Rated 5 out of 5 stars

Zoomadog has been my go-to pet store…

Zoomadog has been my go-to pet store for wheelchair solutions for my furry friends. As a pet owner, I was in search of a reliable and comfortable wheelchair for my beloved companion, and Zoomadog exceeded my expectations. Their website offers an impressive selection of pet wheelchairs, catering to pets of all sizes and needs Navigating the Zoomadog website was a breeze, with clear and detailed product descriptions accompanied by helpful images. I was able to easily compare different models and choose the perfect wheelchair for my pet's specific requirements. Placing my order was seamless, and I appreciated the updates and tracking information provided along the way
The customer service at Zoomadog was exceptional They promptly responded to my inquiries, demonstrating extensive knowledge and offering valuable guidance. Their support throughout the purchasing process was invaluable, ensuring I made the right choice for my pet's mobility,
Upon receiving the wheelchair, I was impressed with its performance. It provided the necessary support and mobility, allowing my pet to regain their independence and enjoy a better quality of life. The wheelchair was durably constructed, showcasing the high-quality craftsmanship that Zoomadog is known for Overall, I am extremely satisfied with my experience at Zoomadog. They have proven to be a reliable and trustworthy pet store, delivering excellent products and top-notch customer service. If you're in need of a pet wheelchair, I highly recommend Zoomadog as your number one choice

30 May 2023
Unprompted review
Rated 5 out of 5 stars

Everything about Zoomadog is fantastic

Customer service is fantastic. I’d just like to give a massive thank you, to Emily, who was fantastic when dealing with a query! Prompt replies and very helpful.

WagWear Mojave Breathable Rubber Dog Boots, Love them so much, bought another pair!

Highly recommend them, my pug has luxating patella’s and these little rubber boots help and stop her hind legs slipping and they’re totally breathable!

26 May 2023
Unprompted review
Rated 1 out of 5 stars

Steer clear of Zoomadog

Steer clear of Zoomadog. Ordered a harness and some boots for my dog. Harness took ages to come and the wrong product was sent. I asked for a refund but was sent a replacement. Boots arrived some time later. Sent the whole lot back and received a refund minus the postage. The harness was poor quality and definitely over-priced. The boots didn’t fit and were expensive. I would avoid.

19 May 2023
Unprompted review

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