I used to love Zooplus and still appreciate that I can find products that I cannot get elsewhere, such as calming cat food and pheromones. But whereas an order used to arrive within days, it is now ta... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had been using Zooplus for a long time & then in 2023 something changed. Delivery times got longer & longer as well as the customer service becoming less effective. Delivery times quoted are n... See more
Company replied
I am a zooplus customer for years, the quality of the articles, particularly the dog food is high BUT Over the last 2 years the delivery service is absolutely abysmal. I don't know why it says deli... See more
Company replied
I was very disappointed with my zooplus delivery from GLS which arrived on 7th November. The packaging was broken open and the contents were left exposed to the elements, there was a tear in the cat l... See more
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Company details
Written by the company
zooplus - your pet shop with pet supplies and pet products for cats and dogs in UK. Dog supplies, cat supplies, dog food, cat food, dog chews, cat toys, bird cage, cage, aquarium, aquatics.
Contact info
Ireland
- zooplus.ie
2.3
Poor
892 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 1 week
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Delivery nightmare
I used to love Zooplus but their delivery service has been awful lately. Made an order on the 28/11, items we’re supposed to be delivered in 3 to 6 days. So far nothing arrived, I contacted customer service and they just gave me a generic reply that there are delays and to wait 1-3 extra days. This was 2 days ago and the tracking hasn’t change yet, the same since the 5/12. I order on the 28/11 because I’m travelling next week and need my order for my cats
28 November 2025
Unprompted review
Reply from zooplus.ie
Hi Sofia,
Thank you for sharing your experience — I’m really sorry to hear about the delay and the lack of helpful updates, especially as you ordered well in advance because of your upcoming travel plans. I completely understand how stressful this must be when you need the items for your cats.
I’ve checked and found your details in our system, and I thank you very much for taking the initiative of contacting our support team. I’m sorry that the assistance you received didn’t meet your expectations and, as we cannot assist you publicly here for security and privacy reasons, we will communicate with you via our official channels.
Thank you again for bringing this to our attention. I hope we can resolve this promptly and make things right for you and your cats.
'No delivery service available'... ???
I did my absolute best for over a week to give Zooplus.ie my money when shopping for a Dog Crate (Ferplast) at €180. Unfortunately the site kept showing 'No delivery service available'. Emailing Customer support is a waste of time, it will get you nowhere. I can only summise that because GLS are no longer in business, there is no delivery. I find it very poor management that an alternative arrangement has not been made with another company. In the end I had to purchase from another website and went with a Savic crate instead.
9 December 2025
Unprompted review
Reply from zooplus.ie
Hi Ray,
Thank you for taking the time to share your experience — I’m really sorry to hear how frustrating this has been for you.
I’ve checked and found your details in our system, and I can indeed see you’ve already contacted us, which is great.
As we are not able to provide you with our assistance publicly here on Trustpilot, we will communicate with you via our official channels.
Thank you again for bringing this to our attention — I hope we can make things right and restore your confidence in ordering with us.
Delivery service is horrendous!
I am disgusted at the delivery service that Zooplus use.
This is the 3rd time that I am chasing up my delivery and it is over the 3-6 business days with no information on GLS to tell me it's out for delivery.
Last time it was "out for delivery" for 3 days and also far over its 3-6 business days again.
I continue to be nothing but disappointed with this delivery service and I also know of plenty of others who also feel the same.
Changing back to DPD would be a highly recommended next step as Zooplus will lose good customers over this.
Especially as GLS & Evri will just give a generic response if and when they do reply which doesn't address the issue at all.
9 December 2025
Unprompted review
Reply from zooplus.ie
Hi Alwyn,
Thank you very much for taking your time to share your feedback with us and so sorry for the outcome of your latest delivery.
I have found your details in our system and I can see your query that you sent to our customer care team - I very much appreciate that, thank you, as that is the best, and only, way for us to assist you.
We will take it from there and communicate with you via our official channels.
Your patience is very much appreciated.
Thank you.
Customer Service
Order number 422453754. In response to your message, several forms have already been submitted, but the replies so far have been vague. We were told that delivery takes 3 to 6 working days after dispatch, but since there is no clear information about how long it can take between placing the order and the actual dispatch, it is very difficult to calculate the real timeframe when making a purchase.
In any case, that delivery window has now passed, and there are still no updates or changes in the tracking information.
I’m extremely disappointed with Zooplus Ireland. My order has been “on its way” for almost 8 days and still hasn’t arrived. The tracking tools don’t work, the phone line doesn’t work, and they don’t respond to emails. At this point, I have absolutely no idea where my order is or if it will ever arrive. Meanwhile, my animals have been left without food because of this complete lack of communication and reliability. This experience has been incredibly frustrating and unacceptable. I expected much better from a company that sells essential products for pets.
1 December 2025
Unprompted review
Reply from zooplus.ie
Hi Ana,
thank you so much for sharing that information with us, I very much appreciate that.
I can see your details in our system now, and we will communicate with you via our official channels.
Thank you.
Hi Ana,
Thank you for sharing your experience — I’m truly sorry to hear about the delay and the lack of communication regarding your order.
I’ve checked and couldn’t locate your details in our system based on the information provided here, and for privacy reasons, we can’t resolve individual cases on Trustpilot. Could you please contact our customer care team via https://www.zooplus.ie/contact_form/ and reference this review? If you prefer, you can share your order number here so we can investigate and arrange a solution quickly.
Your feedback about the tracking tools and communication gaps is very important, and I can assure you that we are working towards such improvements.
Thank you again for bringing this to our attention — I hope we can resolve this promptly and restore your confidence in ordering with us.
Zero Customer Care
Zero Customer Care. Placed a decent sized order on the 24/11. Received notification from GLS that we would receive delivery on the 3/12. A GLS van drove into our yard, turned around and left and marked my order delivered. I've been in contact with Zooplus.ie numerous times since to find out where my order is and the only thing I'm being told is "we are investigating it".... for nearly six days now ! I've asked for a refund a few times now but no reply. Emailed them lots of times yesterday from early morning but they never replied to any of them. I rang them yesterday evening and asked why nobody replied to any of my emails and their reply was that they were too busy ! They then told me they would send me an email shortly with an up to date feedback on the status of my delivery...... that didn't happen either...... if you want loads of unnecessary drama and hassle place your order with Zooplus.ie.... they wont let you down.
9 December 2025
Unprompted review
Reply from zooplus.ie
Hi Halpenny Heavy Haulage,
Thank you for sharing such detailed feedback — I’m truly sorry for the stress and inconvenience this situation has caused.
I am particularly surprised on your reporting about the assistance received that has not met your expectations - our customer care team are there to look after all our customers' queries and I'm sorry you had to report a non positive experience there.
Unfortunately, I couldn’t locate your account details from the information available here, and for privacy reasons, we can’t resolve individual cases on Trustpilot. Could you please contact our customer care team via https://www.zooplus.ie/contact_form/, or follow up on any existing email communication you have had with us, and reference your review? If you prefer, you can share your order number here as that too will help us locating your account and communicating with you via our official channels.
Thank you again for bringing this to our attention — I hope we can resolve this quickly and restore your confidence in ordering with us.
Great customer support
Placed a bigger order , including a liter box. It came with a small bit of damage. The customer service replied to my email the same day and arranged a replacement.
20 October 2025
Unprompted review
Reply from zooplus.ie
Hello Olivia— sorry again about the damaged litter box, and thank you for your kind words about our swift replacement. We’re grateful for your custom and your recommendation. So sorry for our belated acknowledgement here.
GLS delivery lets Zooplus.ie down.
I have already contacted Zooplus re closure of my account .
Order number as requested in Your reply .. 421862989
I have always been happy with the quality of the dog food and other items I’ve purchased from Zooplus.ie. . Unfortunately, I will not be ordering from them again due to their use of GLS for delivery.
GLS has proven to be extremely unreliable. Orders are consistently late, and their tracking information is misleading. They claim delivery attempts were made when in fact no attempt occurred—I waited at home all day, and our CCTV confirms no driver came to the property.
It’s disappointing that such a good retailer is let down by a dishonest and unreliable delivery partner.
5 December 2025
Unprompted review
Reply from zooplus.ie
Hi Ann,
Thank you very much for sharing that information with us - it has been passed on to our customer care team and we will be in touch as soon as possible via our official communication channels.
Thank you again.
Hi Ann,
Thank you for sharing your experience — I’m truly sorry to hear about the repeated delivery issues. I completely understand how frustrating this must be, especially when you’ve otherwise been happy with the quality of our products.
Your feedback is extremely valuable, and I’ll make sure it’s passed on internally. We want our delivery partners to reflect the same standards we aim to provide, and let me reassure you that we are working on that every day.
Unfortunately, I couldn’t locate your account details from the information available here, and for privacy reasons, we can’t resolve individual cases on Trustpilot. Could you please contact our customer care team via https://www.zooplus.ie/contact_form/ and reference your review? If you prefer, you can share your order number here so we can investigate and address this properly.
Thank you again for bringing this to our attention — I hope we can resolve this quickly and restore your confidence in ordering with us.
Easy to use the App to order & goods…
Easy to use the App to order & goods delivered to your house. Very competitive prices.
24 November 2025
Unprompted review
Reply from zooplus.ie
Robert, great to hear the app was easy and the prices hit the mark. Thanks for choosing us and for passing that on to fellow pet parents. So sorry for our belated acknowledgement here.
Fantastic company
Fantastic company. Fast delivery. Never any issues delivered to Ireland. Excellent prices and discounts.
2 December 2025
Unprompted review
Reply from zooplus.ie
A quick thank you, Helen—we’re delighted delivery to Ireland has been fast and that the offers help. Your support (and any shout outs) mean a lot to us. So sorry for our belated acknowledgement here.
Great value for a puppy food
Great value for a puppy food, the only reason for not getting 5 stars is because delivery time took too long.
1 December 2025
Unprompted review
Reply from zooplus.ie
Sanita— thanks for the lovely note on value for your pup. We appreciate the feedback on delivery time and your continued trust in us. So sorry for our belated acknowledgement here.
I have no issue with zoo plus
I have no issue with zoo plus it’s the company that they are using to deliver GLS… my package did not get delivered even tho GLS said they delivered it. zoo plus in fairness were very apologetic about it and send a redelivery. again today GLS said they deliver the package and again no package. so sorry zoo plus won’t be ordering with you again. Get a better delivery service.
29 November 2025
Unprompted review
Reply from zooplus.ie
Hi Noreen, thank you for sharing your feedback and I’m really sorry about the failed deliveries. We take this seriously and are following up with the courier to get to the bottom of it. Thank you for the feedback and for giving us the chance to put things right. Also, please accept our apologies for the late acknowledgement here.
Misleading up to 50% off on app…
Ok so black Friday sign comes up when you open the app saying up to 50,% off
Under neath it says 40,%
Very misleading to be honest
Can't find any cat food with either discount
I've finished buying from zooplus
I'm annoyed
28 November 2025
Unprompted review
Reply from zooplus.ie
Hi Patsy,
Thank you so much for taking the time to share your feedback with us and sorry for the inconvenience experienced.
Unfortunately, I couldn’t locate your account details based on the information provided here. For privacy reasons, we can’t resolve individual cases on Trustpilot, and if I can ask you to very kindly contact our customer care team via https://www.zooplus.ie/contact_form/ and reference your review, we’d be happy to look into this further and assist you. Alternatively, you can share your customer/order ID here, as that is a safe thing to do.
I hope it's an acceptable request and I look forward to restoring your confidence in ordering with us.
Thank you.
We love zoo plus
We love purchasing from Zoo Plus and so do our 3 dogs
26 November 2025
Unprompted review
Reply from zooplus.ie
Thanks so much—three very lucky dogs! We’re grateful for your continued custom and for recommending us to others. So sorry for our belated acknowledgement here.
Loyal customer for over 10 years
Loyal customer for over 10 years, delivery times now days are really bad.
Using GLS now and not DPD.
8 days before I got my order.
10 November 2025
Unprompted review
Reply from zooplus.ie
Hi Graham,
Thank you for sharing your feedback and for being a loyal customer for over 10 years — that means a lot to us. I’m really sorry to hear that your recent experience with delivery took eight days, which is far from the standard you should expect.
While I couldn’t locate your details in our system from the information provided here, I’d love the chance to look into this further and see what went wrong.
Could you please contact our Customer Care team directly with your order number? This will help us investigate and work on improving the delivery process for you and other long-standing customers.
Thank you again for bringing this to our attention — your feedback is invaluable, and I hope we can restore your confidence in our service.
Very poor delivery experience GLS
I was very disappointed with my zooplus delivery from GLS which arrived on 7th November. The packaging was broken open and the contents were left exposed to the elements, there was a tear in the cat litter bag which contained clumping cat litter if it had rained the contents would have been destroyed. There is a porch at my front door where the package could have left only a matter of feet from where it was carelessly left. I am wary about doing another zooplus order if this is how it will be treated. Never had any issues with DPD deliverys
7 November 2025
Unprompted review
Reply from zooplus.ie
Hi Anne,
Thank you for sharing your experience, and I’m really sorry to hear about the condition in which your order was delivered. That’s certainly not the standard we aim for, and I completely understand your concern — especially when the packaging was left exposed and the cat litter bag torn.
I’ve checked and found your details in our system, but I can see you haven’t contacted us yet - our support team is the best and only way for us to assist you with anything that may jeopardise your experience with us.
As we are not able to assist you publicly here on Trustpilot, we will communicate with you via our official channels.
Your feedback is invaluable, and I truly hope we can restore your confidence in ordering with us.
dog food
We have been purchasing dog food from zooplus for 4 years now and we are very happy with the service.
20 November 2025
Unprompted review
Reply from zooplus.ie
Marguerite, four years with us is brilliant—thank you for the trust and loyalty. Your kind words help others feel confident to order, too. So sorry for our belated acknowledgement here.
Delivery is far too slow
Great selection of products and good value. However the reason they don't get a higher rating is the delivery service. It is far too slow and appears to be actually getting worse. My most recent order was placed on the 10th of Nov and it is now the 16th and there is no sign of it. This has been an ongoing problem, especially since they changed their courier service. I have been a customer since 2010 so have seen the decline of service over recent times. Too unreliable to depend on now. Very disappointing.
16 November 2025
Unprompted review
Reply from zooplus.ie
Hi Dympna,
Thank you very much for taking the time to share your feedback with us, and please accept our sincerest apologies for acknowledging it this late.
I am truly sorry to hear about the inconvenience you have experienced with your recent order and the delays you reported – that is absolutely not the experience we want for our customers.
We completely understand how frustrating this must be, especially as you have been a loyal customer since 2010.
I believe I have found your details in our system and can see that you have already contacted our support team which is great and I very much appreciate that - it's the only way for us to provide you with our assistance promptly and efficiently.
Thank you again for bringing this to our attention – we appreciate your patience while we incessantly work on improving our service to you.
Awful won't be ordering again I am…
Awful won't be ordering again I am waiting weeks for my order.
24 October 2025
Unprompted review
Reply from zooplus.ie
Hi Fiona,
Thank you very much for taking the time to share your feedback with us, and please accept our sincerest apologies for acknowledging it this late.
I am truly sorry to hear about the inconvenience you have experienced with your recent order and the delay you reported – that is absolutely not the experience we want for our customers.
As I believe I have found your details in our system, and since we are not able to assist you publicly on this platform for privacy and security reasons, we will reach out to you via our official channels to follow up on this matter and ensure we rectify things for you.
Thank you again for bringing this to our attention – we appreciate your patience and look forward to resolving this for you.
Their chosen courier GLS are a nightmare outfit
Zoo Plus have unfortunately changed who delivers their items. Absolutely horrible experience of trying to deal with their chosen courier GLS.
10 November 2025
Unprompted review
Reply from zooplus.ie
Hi Rósa,
Thank you very much for taking the time to share your feedback with us, and please accept our apologies for acknowledging it this late.
I am truly sorry to hear about the inconvenience you have experienced with your recent delivery and the frustration caused by our courier partner GLS – that is absolutely not the experience we want for our customers.
As I believe I have found your details in our system, and since we are not able to assist you publicly on this platform for privacy and security reasons, we will reach out to you via our official channels to follow up on this matter and ensure we rectify things for you.
Thank you again for bringing this to our attention – we appreciate your patience and look forward to resolving this for you.
Zooplus is Top Class I just love shopping on line with…
I just love shopping on line with Zooplus
I have 2 cats , Mallow and Lily
Lily is 11 and our vet recommended Hills Science Plan Oral Care dry food which I was originally buying at pet stores . I find the 7k bag heavy to lift as I have hand nerve issues so ordering from Zooplus has been so much easier for me and also approx €10 cheaper at special offer times .( Make sure to check
In for special offers. )
Mallow is 6 and is a discerning connoisseur of tasty options ! She is a rescue so slightly spoiled ! She loves the Gournet Gold range and the variety available at Zooplus far exceeds the limited choices in the supermarkets where pet supplies appear to have a very small few shelves allocated to pet supplies.
Revelations mouse are a firm favourite with both cats and unfortunately are either in short supply or sold out in supermarkets but always available in both the beef & chicken flavours with Zooplus along with their favourite Dreamies treats which are great value at approx only €5 sometimes for the mega 180gr pack which lasts a little longer
Added to food choices , I can avail of the other cat merchandise like scratchers , littir, beds & bowls - the range is endless !
Ordering is simple and your address details are kept on line which speeds up the re-ordering process
Delivery is fast - usually 3-4 days and the drivers are obliging and will leave the parcel at a designated alternative location if you specify your preference if you are not going to be at home on the delivery day
Delivery schedules are notified on your app so you know exactly when to tell your pets to get ready !!
All in all an excellent customer experience.
26 October 2025
Unprompted review
Reply from zooplus.ie
Warm thanks, Anne—and gentle head scritches to Mallow and Lily. We’re thrilled home delivery and the offers help; we truly appreciate you telling others about your experience. So sorry for our belated acknowledgement here.
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