Zopa Reviews 36,138

This online bank is one of the best I’ve tried. Nothing seems to go wrong. It’s easy to use and navigate around the different accounts I have. The interest rates they are giving on the current account, the easy access and the saver account are the best I’ve seen in the country, even beating all of the high street banks. Keep it up.

The service I received was excellent, very quick and the staff were very friendly and helpful. I would definitely recommend most highly.

I am extremely pleased with the service ZOPA provided, applying was very easy and the customer service is excellent.
I am also very impressed that confirmation on purchases is required through the online app ensuring your account always stays safe.

They have always been so helpful. I have a few accounts from Bank Account. Credit Card and Car Finance. Always very easy to use on the app.

Since joining zopa group they helped meso much. They are a very good company allways helpfull .

I found that the whole process- from my original request up to the positive outcome to be very easy to apply. I would certainly recommend them to anyone who needs a loan.

I find it very easy to bank online with Zopa.

First class service with exceptional customer care and support. The process was easy to follow without taking too long to complete. Follow up messages and support throughout.

Easy to use and Customer Services always very friendly.

Good. Company very impressed

Great range of products and very easy to apply for. I love the enhanced interest rates available on savings too.

Easy to use application and a quick reply. Can change the repayment date to suit me on the app.

Will be closing accounts

I am very happy with Zopa. I have had a few problems with my finances due to an ex husband running up debt in my name. On applying to Zopa for a credit card the process was very simple, quick and thankfully successful.

100% pre-approved, or so the comparison site told me. Good guaranteed rate advertised through M&S bank. I have zero issues with credit. Went to complete application, hard credit search added to my file immediately. Then asked for proof of income; gave them access to my bank acct and uploaded payslips, kept getting generic message saying they can’t verify the income I applied with. The comparison site asked for an annualised figure; but they wanted a payslip in last 5 weeks, so going by a monthly figure. I opened a chat message and to try explain this and they said they hadn’t received my payslips which was really worrying as I’d definitely uploaded them. I was told “sometimes it doesn’t work first time can you try again”. So the first payslips I uploaded with all my confidential data were just lost in the ether. I received no data about what they do with my information or how it’s safeguarded. Just a loose “we’ll keep it safe” type message.
As I knew the hard search would hurt my credit I felt no option but to keep trying with them so sent payslips again, then to receive an email saying I was declined the loan. There is nobody to speak to only an algorithm it would seem that won’t take into account my actual income; only my last payslip. I was not dishonest and I was not told ahead of the hard search that they needed specific proof of monthly income. The hard search as expected has now significantly affected my credit options. Be very careful of decent pre-approved rates and personally wouldn’t trust them with my data.

Very quick and easy process very good to deal with and the zopa app is very easy to use

absolutely brilliant 👏 so easy to use

Think this is the third loan I've had with zopa all in all very pleased with the service.
Process very quick and smooth
Running so will use again in the future.

Called the customer service team line wasn’t clear
Person didn’t care about my vulnerability
Most Unprofessionals customer service team I have ever spoken to