I’ll admit I was skeptical at first, but these clothes won me over fast. The fabric feels premium and incredibly soft, yet still durable enough for everyday wear. What really sold me was how practical... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Absolutely stunning pieces! I just received my order of long sleeves and short zippies, and the quality is even better than I expected. The fabric is thick, soft, and feels so premium. I’ve already re... See more
Company replied
As a mom myself, I know what’s actually useful. That’s why Zumbamboo is my number one recommendation for new parents. Their long sleeves are so stretchy and easy to put on, and the designs are stylish... See more
Company replied
I'm usually the one complaining about how much my wife spends on baby clothes, but after feeling these Zumbamboo sweatshirts, I've officially stopped. I actually found myself checking if they make the... See more
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Company details
Written by the company
Zumbamboo has established the pinnacle of excellence in children's textiles, leveraging state-of-the-art advancements in textile manufacturing. Our standout designs are both elegant and remarkably comfortable, providing unmatched functionality.
Contact info
30 N Gould St Ste R, 82801, Sheridan, United States
- +1 (469) 368 7515
- support@zumbamboo.com
- zumbamboo.com
4.2
Great
163 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
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The PJs are of a very high quality
The PJs are of a very high quality, and the drawstring is the best I’ve seen in a bamboo set. I also like that they offer diverse prints to serve those of us who don’t celebrate Christmas. Shipping is slow, but I know this is being worked on. I also would like to be able to purchase a top and bottom in different sizes but still receive the discount.
30 November 2025
Unprompted review
Reply from Zumbamboo
We are so happy to hear you're loving the quality and design of your Zumbamboo pajamas! It’s great to know our inclusive print options are hitting the mark.
Thank you for your honest feedback regarding shipping and set sizing. We are actively working on these areas to ensure a better experience for our customers. We appreciate your support!
Best regards, The Zumbamboo Team
ZERO STARS!!!
If I could give this review a "0", I would! DO NOT BUY FROM ZUMBAMBOO!! I'm still waiting for my order and we are at 6 weeks, no tracking #, they can't tell me what shipping carrier they're using and I keep getting different stories/dates from their customer service person. Same person emailing, different excuses.
7 January 2026
Unprompted review
Reply from Zumbamboo
We sincerely apologize for the experience that left you feeling dissatisfied with Zumbamboo. This is certainly not the level of service we strive to provide.
To ensure we can promptly assist you, please contact our support team support@zumbamboo.com. Once we receive your email, we will immediately review your case and check the status of your order to resolve the issue as quickly as possible.
Thank you very much for your understanding and patience. We truly appreciate the opportunity to make things right for you.
Kind regards,
Zumbamboo Support Team
DO NOT ORDER FROM ZUMBAMBOO
DO NOT ORDER FROM ZUMBAMBOO! They are a Chinese company that does not honor their own return policy. I ordered Christmas pajamas of Amy granddaughter Dec. 1, and they arrived in January. I initiated a return, and they ended up telling me I have to pay to have them shipped back to China which could cost up to $60!!! Their return policy says you have 90 days, but it's a lie. DO NOT ORDER FROM THIS COMPANY.
7 December 2025
Unprompted review
Reply from Zumbamboo
Hi Susan Ellis,
We sincerely apologize that your experience did not meet your expectations and for any issues you encountered with your order. Please know that our team is actively reaching out to you to ensure your concerns are addressed and to provide the best possible solution.
We truly hope you understand and appreciate your patience as we work to make this right.
Best regards,
Zumbamboo Support Team
The guest service is absolutely the…
The guest service is absolutely the best I've ever had. So very helpful and sooooo Nice. It was a pleasure!!
23 December 2025
Unprompted review
Reply from Zumbamboo
This made our day! Thank you for choosing Zumbamboo. We are so happy to hear you had such a pleasant experience with our guest service team. We’re here whenever you need more bamboo goodies for your little one!
I ordered pajamas with my grandkids…
I ordered pajamas with my grandkids dogs face on them. 1 pair was fine. Other two have a weird cut to them so kids don’t want to wear them. Very disappointed after spending the money. I want a refund.
31 December 2025
Unprompted review
Reply from Zumbamboo
Hi Mary Lavelle Cairns,
We are truly sorry to hear about your disappointment, and we sincerely apologize that two of the pajama sets did not meet your expectations. We completely understand how frustrating this must be, especially since these items were made with such a meaningful and personal design for your grandchildren.
Please know that this is not the experience we want for our customers, and we would very much like the opportunity to make things right for you. To ensure your concern is handled properly and resolved in the best possible way, we kindly ask that you contact us as soon as possible via email at support@zumbamboo.com.
Our support team will carefully review your case and work with you to find a fair and satisfactory solution. Thank you for bringing this to our attention, and we truly appreciate your patience and understanding.
Best regards,
Zumbamboo Support Team
Absolutely misleading
Absolutely misleading. From China. Product is awful and delivery took over 6 weeks!
18 November 2025
Unprompted review
Reply from Zumbamboo
Hi Anne,
We sincerely apologize that the shipping information and delivery experience did not meet your expectations, and we are truly sorry that the product quality was not as you had hoped. We always strive to provide the highest quality products and the best possible customer experience, but unfortunately, in this case, we did not meet those standards with you.
To ensure your concern is addressed promptly and fairly, we kindly ask that you contact our support team at support@zumbamboo.com.
Our team will work with you to find the best possible solution and make this right.
Thank you for your feedback, and we appreciate the opportunity to improve our service.
Best regards,
Zumbamboo Support Team
Order arrives hopefully SIX WEEKS !!!!!!
No communications through email or any other way.The order never if ever arrives. I am still waiting for an order that I placed about A MONTH ago !! Run....
30 December 2025
Unprompted review
Reply from Zumbamboo
Hi ola rodriguez,
We sincerely apologize for the frustration and inconvenience you have experienced, as well as for the delay during the shipping process. We truly understand how concerning it is to be waiting for an order longer than expected, and we are very sorry for the lack of communication you described.
Please rest assured that your order is on its way and will be delivered to you. If there are any issues at all with your order, we fully commit to addressing them fairly and ensuring a proper resolution.
To allow us to assist you as quickly and accurately as possible, we kindly ask that you contact our support team at support@zumbamboo.com.
Our team will prioritize your case and provide you with the most up-to-date information regarding your order.
We truly appreciate your patience and hope to hear from you soon so we can resolve this matter promptly.
Best regards,
Zumbamboo Support Team,
Consistency quality you can truly rely on
What I love most is the consistency. Whether it's a long sleeve basic or a thick sweatshirt, the quality is always there. I've done one return in the past for a different size, and it was handled so gracefully. A truly wonderful company to support.
30 December 2025
Reply from Zumbamboo
Hi Charmaine,
Thank you so much for your thoughtful review! We are delighted to hear that you can truly rely on the consistency and quality of our products, from our long sleeves to our sweatshirts.
We’re also glad we could handle your return gracefully; making your experience seamless is just as important to us as the clothes we create. Feedback like yours truly motivates us to keep delivering the high standard you've come to expect from Zumbamboo.
We look forward to your future orders and will always do our best to serve you. If you ever have any questions or concerns, please don’t hesitate to reach out to us at support@zumbamboo.com and we’ll assist you immediately.
Thank you again for choosing us and for being such a valued part of our community!
Best regards,
Zumbamboo Support Team
Never received my items and it’s almost…
Never received my items and it’s almost a month since I purchased. Emailed them after two weeks as I didn’t see it being shipped when I tracked it and they said they can’t cancel it anymore as it’s being processed, which it obviously wasn’t. Will be reporting them.
29 November 2025
Unprompted review
Reply from Zumbamboo
Hi Flora Shkolnikov,
We sincerely apologize for the delay with your order and completely understand your frustration. According to our records, your order has been delivered, and we hope you have received it and are enjoying your lovely items.
We are truly sorry for any inconvenience caused by the delay, which was due to high shipping volumes during the peak holiday season. We greatly appreciate your patience and understanding, and we are committed to improving our processes to provide a smoother experience in the future.
Please check your email, as our team has reached out to assist you and resolve any issues with your order. If you have any further questions or concerns, we are always ready to help and support you.
Thank you once again for your patience, understanding, and continued support.
Best regards,
Zumbamboo Support Team
The item I ordered sat in China for…
The item I ordered sat in China for weeks! It takes well over a month to receive the item ordered. When I emailed the company I was given some false shipping out date! No need to do business with this company! Bad experience!
22 December 2025
Unprompted review
Reply from Zumbamboo
Hi Bonnie B,
We sincerely apologize for the frustrating experience you had with your order. We completely understand how disappointing it is to wait weeks for a shipment, only to encounter delays and unclear information.
Due to the peak season and high order volumes, shipments from our overseas facility have unfortunately experienced longer transit times than usual. While this is not an excuse, we acknowledge that the situation caused inconvenience and frustration, and we are truly sorry.
We want to assure you that we are taking your feedback seriously and are actively working with our shipping partners to improve communication and delivery times in the future.
Your satisfaction is extremely important to us, and we deeply regret that your experience did not meet the high standards we aim to provide. If you have any further questions or concerns, please do not hesitate to contact us at support@zumbamboo.com and we will assist you promptly.
Thank you for your patience and understanding.
Best regards,
Zumbamboo Support Team,
Horrible customer service
Horrible customer service! I ordered Christmas pajamas almost a month ago haven’t even been shipped yet! Don’t waste your money!
4 December 2025
Unprompted review
Reply from Zumbamboo
Hi Tiffany Vargas,
We sincerely apologize for your experience and for the delay in shipping. We never want our customers to encounter such situations, and we truly regret any inconvenience this may have caused.
Due to the current peak season, order volumes have significantly increased, which has affected shipping times and caused delays. According to our records, your order has been successfully delivered, and we hope that you have received it and are completely satisfied with your products.
If you have any questions or concerns regarding your order or would like further assistance, please don’t hesitate to contact us at support@zumbamboo.com
, and we will respond immediately to help resolve any issues.
Once again, we sincerely apologize for the delay, and we are committed to improving our processes in the future to ensure the best possible experience for our valued customers.
Thank you very much for your understanding and continued support.
Best regards,
Zumbamboo Support Team
Wrong sizes
I ordered a size 7/8 & 9/10 which were supposed to be a size bigger than they are in right now due to having pictures of our puppy that we tragically lost. I wanted my girls to be able to wear them for a long time! On their website it says they are “designed with extra length to fit up to 3x longer” what I got was 2 pairs the exact same size & I put them next to a pair of size 6 pants from another brand they are even shorter than them. When I looked at the size chart they say the measurements are for 18-24 months. They also asked for me to send them pictures of my kids in the pajamas, first of all they are gifts & 2nd I will not be sending some random company a picture of my kids in tight fitting pajamas! They don’t need to see that they need to send the correct sizes! I sent them all the measurements & the company sent me “after carefully reviewing both the product measurements and the details you provided, we have confirmed that the items were produced accurately according to our size chart. In this case, as a gesture of goodwill, we would like to offer you a 30% discount on a new order should you choose to reorder the item in the correct size. So they say the size is correct in the first paragraph & in the 2nd I need to order the correct size. I wish I would have looked into this site before ordering as it’s based in Vietnam. This company is a scam! Ordered 10/1 & received 11/4
30 September 2025
Unprompted review
Reply from Zumbamboo
Hi BG,
First and foremost, we would like to sincerely apologize for the experience that left you dissatisfied, particularly regarding the sizing of the product you received. We completely understand how frustrating it can be when a product does not meet your expectations, and we truly hope you can understand that each item is produced according to the manufacturer’s standard sizing.
We are genuinely sorry if the sizing did not fit your child as expected. Our team is currently reaching out to ensure we can resolve this matter in the best possible way for you. We hope you will respond soon so that we can address this issue and provide a solution that leaves you fully satisfied.
Customer satisfaction is always our top priority—not only regarding the quality of our products but also in ensuring that every customer has a meaningful and positive experience. We are committed to learning from this situation and continuously improving our products and services in the future.
We truly appreciate your patience, understanding, and cooperation, and we look forward to resolving this matter to your full satisfaction.
Best regards,
Zumbamboo Support Team
A waste of money
I ordered matching Christmas pajamas for my children. The size 10 and the size 7/8 were the exact same size. Disappointing for the money. I could have paid less for better
18 December 2025
Unprompted review
Reply from Zumbamboo
Hi Alison York,
We sincerely apologize that the product and sizing did not meet your expectations. We truly hope you can understand that all of our items are manufactured according to the standard sizing by the factory.
In this case, the sizes 7/8 and 9/10 do not differ significantly, which may have understandably led to the impression that they are exactly the same. We regret any confusion this may have caused.
Please rest assured that our team is actively reviewing your case and will reach out to you via email to resolve the issue in the best possible way, ensuring your satisfaction.
We sincerely apologize for any experience that may have left you disappointed and truly appreciate your patience and understanding. Our goal is always to make sure our customers are happy and feel supported.
Thank you for giving us the opportunity to address this matter.
Best regards,
Zumbamboo Support Team,
I posted a complaint on this site in…
I posted a complaint on this site in November about my order with Zumbamboo. I ordered a pair of pajamas for my grandson with pic of my dog on Nov 13. I finally received my order yesterday, Dec 12. My order was shipped on Nov 17, but didn’t arrive to me until Dec 12. It took a total of 29 days to get my order. Their shipping info is very rarely updated. When I got my order I was impressed. They are really cute and my grandson loves it. They fit perfectly, ordered a size 6/7 for my very skinny 8 year old grandson,but I would highly suggest to order a size up. My grandson lucked out since he is so skinny. Anyway, once you do finally get them, they’re cute. I was pleased, but their shipping methods needs a lot of improvement and they need to communicate better to the consumer.
13 December 2025
Unprompted review
Reply from Zumbamboo
Hi Karen,
Thank you for sharing your experience. We sincerely apologize for the delay in delivery and the lack of timely shipping updates. We truly appreciate your patience throughout this process.
We are very glad to hear that you and your grandson are pleased with the pajamas and that they fit well. Your feedback regarding sizing and shipping is extremely valuable. Please rest assured that we are committed to addressing any issues and reviewing our shipping process to provide a better experience for our customers in the future.
Thank you again for your review and for giving us the opportunity to serve you. We hope to have the chance to serve you again and provide an even better experience next time.
Best regards,
Zumbamboo Support Team
I would not order again
I would not order again. I ordered Hanukkah pajamas on 11/18 thinking I had plenty of time to receive them. They are not transparent with their shipping and don’t share that the items are coming from China. It has taken 3 1/2 weeks to receive them. I tried to cancel a few weeks back when I realized where they were coming from and that they had no idea when I would get them but they said they were already in transit. My mistake was not reading reviews before ordering.
12 December 2025
Unprompted review
Reply from Zumbamboo
Hi Amy Hershman,
We sincerely apologize for the frustrating experience with your order. We completely understand how disappointing it must have been to wait longer than expected for your items.
During this peak season, the high volume of orders has unfortunately led to longer transit times than usual. While this does not excuse the inconvenience, we fully acknowledge the frustration this has caused and are truly sorry for the experience.
Please rest assured that we take your feedback seriously. We are actively working with our shipping partners to improve both communication and delivery times, and we are committed to providing a smoother and more reliable experience in the future. We hope to have the opportunity to serve you again and deliver the best possible experience.
Your satisfaction is extremely important to us, and we deeply regret that your recent experience did not meet the high standards we strive for. If you have any further questions or concerns, please do not hesitate to contact us at support@zumbamboo.com and we will be happy to assist you promptly.
Thank you very much for your patience, understanding, and continued support.
Best regards,
Zumbamboo Support Team
Excessive time for delivery
I ordered pajamas on Nov 10 and the tracking says the order is still in China as of 12/4. I wish I had looked into this company more before I bought as I also don't want to support China's economy any more that I probably already do.
10 November 2025
Unprompted review
Reply from Zumbamboo
Our products are designed and quality-checked in the United States, and our business operations are based in Garland, Texas. To ensure consistent quality and availability, we work with trusted manufacturing partners internationally while maintaining strict quality standards and final inspections. We are continuously improving our shipping service to make deliveries faster and provide a better experience for our customers. Thank you for your patience and support.
Terrible customer service
Terrible customer service. I have had no reply. I ordered my grandson's Christmas PJs with their names on them at the beginning of November, but they haven't arrived yet. I have reached out to the company several times, but have received no response. I regret not doing my research on the poor quality and the slow-to-no feedback (in my experience). This is the first time I have ever written a poor review for a company. I want to warn any customer not to use this company.
5 December 2025
Unprompted review
Reply from Zumbamboo
Thank you for sharing your feedback. We’re truly sorry to hear about your experience and the frustration this situation has caused. Delays can sometimes occur due to high seasonal demand and shipping issues, but we understand how disappointing it is when an order does not arrive as expected, especially for a special occasion.
Please know that our team always aims to respond to every message and assist our customers as quickly as possible. We would really appreciate the opportunity to look into your order and resolve this for you. Kindly reach out to us again with your order details so we can investigate and provide the best possible solution.
Your experience is very important to us, and we hope to make this right.
very slow shipping
I wish I had known that it takes forever to get the product I ordered and paid for over two weeks ago. When they had a sale a day later, and even though my item had not shipped yet, they refused to honor it. Beware.
24 November 2025
Unprompted review
Reply from Zumbamboo
Hi,
We’re truly sorry for the delay with your order. As a small business, we’ve been receiving a high volume of orders, and even though our team is doing everything we can to ship as quickly as possible, some delays are unfortunately unavoidable. We sincerely apologize for any inconvenience this has caused.
About the discount, here’s a quick clarification: the order you placed is what qualifies you to receive that special offer, but the discount itself can only be applied to a future order. If you place another order, we’ll apply the promotion for you immediately.
We’re very sorry for any confusion and hope this explanation helps. If you have any questions or need assistance, please feel free to contact us at zumbamboo@gmail.com — we’re always here to help. 🌿
Best regards,
Zumbamboo Support Team
Shipping took much longer than expected…
Shipping took much longer than expected and customer support has been terrible to deal with.
I tried cancelling the order when 10 days passed and it hadn't yet arrived. They said I would have to wait for it to arrive and then I could return it.
It took over 20 days for it to arrive and I'm currently in an ongoing email chain with support to return the garment. They asked for detailed information about my child's body size/type in order to complete the return. I told them I would not provide those details about my child and I'm still waiting to get the return complete. Low key horrible, drawn out experience.
20 November 2025
Unprompted review
Reply from Zumbamboo
Hi,
We sincerely apologize for the issues you have experienced with your order, especially regarding shipping. Due to a recent high volume of orders, shipping has been slower than usual; however, we are doing everything we can to get all orders delivered as quickly as possible.
Regarding your request for a return or refund, we kindly ask for your support in providing the necessary information so we can verify the product with our production team. Please rest assured that all information you provide is kept completely confidential. We always strive to assist you in the best possible way.
However, if you are still not fully satisfied, you are welcome to contact us directly at support@zumbamboo.com to discuss any issues further. We are committed to supporting you until the best solution is reached.
Thank you very much for your understanding and patience.
Warm regards,
Zumbamboo Support Team
I bought two pajamas for my grandson
I bought two pajamas for my grandson, one with his name on it and the other with pictures of his dog sister and the words “ protected by “ with her name. My daughter and son in law loved them. Great success!
21 September 2025
Reply from Zumbamboo
Hi Yvette,
We’re so happy to have the opportunity to serve you and to hear that you love our product! Feedback like yours truly motivates us to keep creating even more high-quality and adorable products. We genuinely appreciate such thoughtful reviews.
We look forward to your future orders and will always do our best to serve you. If you ever have any questions or concerns, please don’t hesitate to reach out to us at support@zumbamboo.com and we’ll assist you immediately.
Thank you again for choosing us and for being such a valued part of our community!
Best regards,
Zumbamboo Support Team
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