Great Experience! My service team, Jennifer and Christina were outstanding. They were always pleasant and answered the many questions I had without making me feel rushed or unimportant. I appreciat... See more
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See what reviewers are saying
This was a first time for us with applying for extra student loans needed for my daughter and this was a smooth process. When there were questions they were answered quickly. I would highly recommend... See more
Ron L was quick to respond to my questions and providing support, thank you Ron. Overall A very easy process, hopefully I won't need to take out any loans in the future, but if I do I would strongly c... See more
Absolutely the worst! They never processed auto payments correctly, were impossible to work with, and problem went on for months! Website layout is one of the worst! In every way, avoid this compan... See more
Company details
Written by the company
For more than 40 years our team developed and perfected how to guide students and their families through the student loan process. Our intuitive online platform coupled with a tenured team eager to provide insightful assistance is an unbeatable combination well suited for more than just student loans. Our end-to-end loan platform is now available for a wide range of consumer lending. Our platform offers flexibility to develop custom finance products to suit each partner's market and customers. This turn-key solution requires no additional staffing and no technology investment. Loan customers receive personal service from our team, based in South Dakota, who is passionate about providing assistance and guidance from application through payoff.
Contact info
105 1st Ave SW, 57401-4104, Aberdeen, United States
- 800-645-8272
- feedback@zuntafi.com
- zuntafi.com
3.7
Average
397 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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Reply from ZuntaFi
Hi Faith,
We are incredibly grateful that you took the time out to leave us feedback. Thank you for your kind remarks and for sharing your experience with us and the community.
Take care,
Sheri Engleking
My Zuntafi experience
I can appreciate the application process and how the lending department took a close look at my credentials to see that I was a worthy applicant. Christina Hoven, in documents, was very helpful and gave me options to provide what I needed to submit in order to help further my application.
9 January 2023
Reply from ZuntaFi
Hi,
Thank you for the feedback. We pride ourselves in personal assistance and are here to help when you have questions. I’ve shared your kind remarks with Christina's manager and I know they will be thrilled with your feedback. Please don’t hesitate to reach out to our office if you ever have additional questions. Thanks for sharing your experience with us and the community.
Take care,
Sheri Engleking
Great customer service!
12 January 2023
Reply from ZuntaFi
Hi!
Thank you for taking the time to leave feedback. I'm happy to hear about the great service you received! Thanks for sharing your experience with us and the community.
Take care,
Sheri Engleking
Interest rates are very high
4 January 2023
Reply from ZuntaFi
Hi,
Thank you for taking the time to provide honest feedback. ZuntaFi works with lending partners to make college possible with competitive rates and friendly experts ready to answer your questions along the way. We want to make sure your voice is heard and will use your feedback as we continuously work to create attractive programs. Thanks again for taking the time out of your busy day to provide feedback!
Take care,
Sheri Engleking
It took too long to only approve $ 2,500
11 December 2022
Reply from ZuntaFi
Hi,
Thank you for taking the time to provide honest feedback. I want you to know that I researched to get a little more insight into what happened here. After you apply, your school is required to certify your enrollment before your loan can be approved. ZuntaFi sent the required certification to your school on November 8th, however we didn’t receive the certification back until December 28th. Unfortunately, we don’t have control over when your school completes the certification. Once we received the certification, you were approved the same day! While we understand this can be frustrating, we pride ourselves in providing honest, transparent communication regarding this process to ensure you understand the time it takes to obtain your financing. If you have additional questions, I encourage you to reach out to our office so we can make sure all your questions are answered! We are here to help!
Take care,
Sheri Engleking
Reply from ZuntaFi
We are incredibly grateful for your feedback! We pride ourselves in providing honest, transparent personal assistance every step of the way. Please don’t hesitate to reach out to our office if you ever have questions! Thanks for sharing your experience with us and the community.
Take care,
Sheri Engleking
Reply from ZuntaFi
Hi! Thank you for the feedback. I am pleased to hear everything was simple and straight forward! We pride ourselves in personal assistance and are here to help when you have questions. Thanks again for taking the time to share your experience with us and the community.
Take care,
Sheri Engleking
very easy to use and convenient
very easy to use and convenient. Everything is processed in a timely manner
13 December 2022
Reply from ZuntaFi
Thanks for the positive review. I am pleased to hear everything was easy to use and convenient! Please don’t hesitate to reach out to our office if you ever have any questions. Thanks again for taking the time to share your experience.
Take care,
Sheri Engleking
Great communication
I love that ZuntaFi texts you and emails you. Their communication is amazing.
2 December 2022
Reply from ZuntaFi
Hi,
Thank you for taking the time to leave feedback. I'm happy to hear you appreciate the text and email communication! Thanks for sharing your experience with us and the community.
Take care,
Sheri Engleking
It was a loan to accept me
1 December 2022
Reply from ZuntaFi
Hi,
We are incredibly grateful that you took the time out to leave us a positive review. Thanks for sharing your experience with us and the community.
Take care,
Sheri Engleking
Reply from ZuntaFi
Hi,
Thanks for the positive review. I am pleased to hear everything was straightforward and fast! Please don’t hesitate to reach out to our office if you ever have any questions. Thanks again for taking the time to share your experience.
Take care,
Sheri Engleking
Reply from ZuntaFi
Hi,
We are incredibly grateful you took the time out to leave us feedback. I'm happy to hear about the excellent service you received! We pride ourselves in personal assistance and are here to help if you ever have questions. I’ve shared your kind remarks with the department manager and I know they will be thrilled with your feedback. Thanks for sharing your experience with us and the community.
Take care,
Sheri Engleking
An app
An app would help with security, ease of access and use, reliability, payments, info, etc…
18 November 2022
Reply from ZuntaFi
Hi,
Thank you for taking the time to provide honest feedback! We use customer reviews to help make improvements to our processes. I will pass your feedback to the department manager. Thank you for taking time out of your busy day to share.
Take care,
Sheri Engleking
The phone calls to ZuntaFi and the…
The phone calls to ZuntaFi and the representatives are nice.
27 October 2022
Reply from ZuntaFi
Hi,
Thank you for taking the time to leave feedback. I'm happy to hear about the excellent service you received! We pride ourselves in providing honest, transparent personal assistance every step of the way. Thanks for sharing your experience with us and the community.
Take care,
Sheri Engleking
They are great and very helpful
I needed a lot of help through out my loan process and whenever I contact them I get a fast response.
27 October 2022
Reply from ZuntaFi
Hi,
Thank you for taking the time to leave feedback. I'm happy to hear about the excellent service you received! We pride ourselves in providing honest, transparent personal assistance every step of the way. Thanks for sharing your experience with us and the community.
Take care,
Sheri Engleking
I had a good experience working with…
I had a good experience working with Zuntafi. It was accessible and easy to navigate.
6 October 2022
Reply from ZuntaFi
Hi,
Thanks for the positive review. I am pleased to hear everything was accessible and easy to navigate! Please don’t hesitate to reach out to our office if you ever have any questions. Thanks again for taking the time to share your experience.
Take care,
Sheri Engleking
Good experience!
ZuntaFi had a very straightforward process which was very helpful when being a first-time loan borrower. Their rules and regulations are to the point and nothing was left out in the process. Good experience! Thanks!
24 September 2022
Reply from ZuntaFi
Hi,
Thanks for the positive review. I am pleased to hear everything was straightforward! We pride ourselves in providing honest, transparent personal assistance every step of the way. Please don’t hesitate to reach out to our office if you ever have any questions. Thanks again for taking the time to share your experience.
Take care,
Sheri Engleking
The student loan/refinancing process at…
The student loan/refinancing process at ZuntaFi is outrageously slow and not competitive in the market. I've watched several friends and family have loan processes that take a a few days from beginning to end. I have never had a loan/refinancing process that has taken less than two weeks and more often usually around 3 weeks.
20 September 2022
Reply from ZuntaFi
Hi, Thank you for taking the time to provide honest feedback. After you apply, there are regulatory processes and timeframes that need to be followed before your loan can be disbursed. While we understand this can be frustrating, we pride ourselves in providing honest, transparent communication regarding this process to ensure you understand the time it takes to obtain your financing. If you have additional questions, I encourage you to reach out to our office so we can make sure all your questions are answered! We are here to help!
Take care,
Sheri Engleking
Everything went well.
7 September 2022
Reply from ZuntaFi
Hi! We are so grateful for your positive review. We pride ourselves in providing honest, transparent personal assistance every step of the way. Please don't hesitate to reach out to our office if you ever have questions. Thanks for sharing your experience with us and the community.
Take care,
Sheri Engleking
Information still unclear
I wished to be informed about the refund policy and I was not able to.
7 September 2022
Reply from ZuntaFi
Hi Arej,
Thank you for reaching out to ZuntaFi. After you are approved for financing and accept the terms of the loan, you have the right to cancel your loan up until midnight on the date identified in your Truth-In-Lending Final Disclosure. No funds can be disbursed to your school until after that date. I hope that helps clarify the cancellation period. If you need further assistance, we would be happy to review your account specifically. Please don’t hesitate to reach out to our office if you ever have questions!
Take care,
Sheri Engleking
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