Not as good as the first time
Last fall I ordered a pallet of oakwood for my fireplace. It arrived on time, in good condition, everything as promised on the website and I enjoyed it the whole winter.
At the beginning of May I ordered a pallet of birch wood. It arrived on time, the wood is dry and burns well. The down side is that the pallet is not the size 120x90x210 as promised on the website but 120x100x190, top 15-20 cm of the pallet were empty, the wood is a bit loosely stacked and falling out on the sides.
Reply from 123hout
Hi Lilliana,
Thank you very much for your review, we apologize that the quality of this pallet was not the way it should have been. We will contact you personally to talk about this in more detail. We are gald to hear that the quality of the firewood itself was as expected, we wish you lots of joy with it.
With kind regards,
Your 123hout.nl team