We bought two electric bikes from these guys and are extremely happy with the whole experience, we firstly went down the usual route of the major stores, however we were not getting a good feel and the Ebikes they were selling felt cheap. So we looked for a dedicated Ebikes shop and we found Charged. They ask you to make an appointment prior to going to the shop, and we were a little sceptical as to why, however on our arrival it soon became clear that they do this so they can give you their full attention and expertise in finding the right bike for you. They do not pressure sell either which is in my opinion great. We explained prior to our arrival our needs and they had the Ebikes they thought would be appropriate in the shop waiting for us to try. We ended buying two folding Ebikes and are very happy as mentioned. Charged are a relatively new company but they will go far as they have just got everything right thus far great service friendly knowledgeable and fantastic customer service