Purchased baby clothes and all have the…
Purchased baby clothes and all have the care tags on the outside of the garments. One is even on the leg!! To remove them will result in a hole, yet no one would use them with the labels still intact. Another woollen item has 2 large pulls in it. I contacted customer support and asked who pays the postage cost for returning these. I finally received a reply to say i had to pay to return them. I am extremely unhappy as the actual garments are lovely, but to remove the tags and pulls will leave holes. Patpat said some suppliers put care tags on the outside, some inside and they can't guarantee which. So an exchange is out the question too. I asked for a partial refund instead and now they are ignoring me. They also deleted my post on their facebook page too. Terrible company..avoid!!
Reply from PatPat
Hi,
We're sorry to hear about how the issue you've encountered with the items you received and in returning them, prevented you from getting the best experience in shopping with us.
You may review our Return and Exchange Policy here:
https://www.patpat.com/article/help/Refund,-Returns-And-Exchanges/Returning-Items/252
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly. We humbly ask for the opportunity to resolve this issue.
If you give us a chance, we are intent on making this right. We hope that you will allow us to speak with you to discuss the situation.
Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.