Incapable of solving a simple problem by account opening

I opened an account in Norisbank this Jan. After PostIdent verification, I received several post letters including welcome letters and card secret codes. However, the most importat letter that contains the customer card with an account number did not arrive. I assume it was just lost some where in the way.

After waiting for one month, I called the support line and asked to send the lost letter again. Since I don't have the account number, they could not help me, transferred me to another department, than back, than again to some other department, then just asked to wait a couple of weeks. Three other calls after two weeks gave the same results.

Today, 6 months later, I called them again, was told by the customer service representative that without the account number she can not help me. I insisted that she solves the problem instead of expaining me that she can not do it. As a response she just hang up, so to say in the face.

Looks like their departments are not cooperating with one another, and the customer service people don't have any interest in providing a service.