Booking was easy. Helpful staff at airport. Lovely welcome on the plane both times. Staff easy to locate upon landing and transfer fine about an hour journey. Delays in take off both ways. Were kept updated. Long time to wait in the airport when there are delays but its part of travelling. You can't understand what the people are saying over the tannoy in the airport so its easier to speak to someone. Was provided with information upon arrival at destination and an emergency contact for our stay. Never had to use it but it was nice to have. Was kept informed about transfer home via text. Would definitely use again. Would have given all stars apart from the delays.