Review of BCC


Rated 1 out of 5 stars

Horrible customer service

Horrible customer service. I ordered a shaver and the product page showed me that I can return in 30 days with no restrictions. When I decided to return, the customer service said that hygienic products cannot be returned (if opened) and that there was a page on their web-site somewhere that explained that condition. The problem is that such conditions must be shown to the customer in the first place and must not be hidden. In other words, the public offer which I accepted contained one return condition, but they "judge" by the other return condition, which is unknown to the buyer. It does not look legal and correct to me.

10 July 2023
Unprompted review

Reply from BCC

Dear Denis,

If the product is used/ package opened and then returned, what can we do with the product? It can only be thrown away. It would not by hygienic to sell it again or for someone else to use it. Perhaps you would be okay with receiving a used shaver, however most people would not be.

A return-period is not the same as a use-period. A product can be returned within 30 days as long as it is in mint condition, or for hygienic products, an unopened package. You may find this information on our return-policy page.

With kind regards,


Team BCC