Review of PureGym UK - London Limehouse


Rated 1 out of 5 stars

the gym & class offer is basic

The staff are lovely.
But, the gym itself is very basic and the offer of classes is very thin on the ground. One of pure gyms biggest selling points is the ‘over 50 free classes’ line which features outside the gym along the wall. Yet there are maybe 5 or 6 classes a day at most. The classes that are always full have not once been increased in number and popular classes have been reduced to 30 min classes to 15 minutes and now are not available at all. I’m basically paying a monthly fee for access to a treadmill and some weights - very much not the pure gym sell. Very disappointing. In addition, the culture perpetuated by some of the young men in this gym is also completely unacceptable and has no place in a modern society. Women should feel safe in the gym and able to mind their own business. Sadly this doesn’t seem to be the case in this one. The solution is not ‘female only spaces’ it should be a zero tolerance policy led by Pure Gym.

12 December 2023
Unprompted review

Reply from PureGym UK

Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

Classes are a free service as part of purchasing a membership for the gym. Classes ran are subject to member demand and PT availability. For more information, we advise speaking to the Gym Team who can advise further regarding classes.

We have a zero-tolerance policy on any form of harassment or inappropriate behaviour and take any concerns of this nature seriously. We ask that any concerns are raised with the gym manager directly, or to safespace@puregym.com; a confidential means of alerting us to any behavioural concerns. We please ask that you get in touch with further details, to allow us to conduct a full investigation into this matter.

Thanks, PureGym