Sudden closure of Ipswich gym. I emailed just after the closure giving notice of membership cancellation (building is shut so gym can only be emailed via the app). Have tried to email again to confirm I will be cancelling membership and direct debit having seved the 30 days notice but it wouldn't send due to app error. My Membership has been unfrozen- just before direct direct debit due but have been unable to cancel or freeze membership, gym phone isn't being answered either. I have tried to contact Harlands to check I won't be penalised but told to use app. Contry to what energie have said to previous reviews no alternative contact details have been provided. Only 2 emails to say they have closed.
Energie use confusing and unnessacerily difficult methods, to make it frustratingly difficult to cancel membership.